Assistant Director of Front Office Jobs
Assistant Director of Front Office jobs are open across hotels, resorts, and hospitality groups, from supervisor-level candidates stepping up to seasoned managers, with specializations in guest services, operations management, and revenue oversight. Find a role that fits below and apply directly.
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Showing 5 of 13+ Assistant Director of Front Office jobs
Job Number26148268
Job CategoryRooms & Guest Services Operations
Location400 North Olive St, DALLAS TX 75201, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $72,000-$87,000 Annually
Bonus Eligible: Y
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number26148268
Job CategoryRooms & Guest Services Operations
Location400 North Olive St, DALLAS TX 75201, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $72,000-$87,000 Annually
Bonus Eligible: Y
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Assistant Director of Front Office Jobs by Experience Level
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Find JobsAssistant Director of Front Office Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in assistant director of front office jobs.
- Three to five years of front office or rooms division supervisory experience in a hotel environment
- Proficiency with property management systems such as Opera, Maestro, or equivalent platforms
- Demonstrated ability to lead, schedule, and train front desk and guest services teams
- Strong guest relations skills with experience resolving escalated complaints and service recovery
- Familiarity with revenue management principles, rate strategy, and occupancy reporting
- Bachelor's degree in hospitality management, business administration, or a related field preferred
Tips for Your Assistant Director of Front Office Job Search
Quantify guest satisfaction metrics on your resume
Highlight specific improvements you drove in guest satisfaction scores, check-in efficiency, or complaint resolution rates. Front office hiring managers scan for measurable outcomes, so replace vague phrases like 'improved service' with the actual numbers you can back up.
Apply early to roles that fit
Migrate Mate lists assistant director of front office openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to PMS platforms listed
Job postings frequently name specific property management systems. If you have hands-on experience with the system in a posting, call it out explicitly in your resume rather than burying it in a generic skills list. Matching the exact software name helps you clear applicant tracking filters.
Target postings by property type and scale
An assistant director role at a 600-room convention hotel differs substantially from one at a boutique property. Filter your search by property size or brand tier so your experience level aligns with what the posting actually requires, and frame your cover letter around that context.
Prepare scenario answers about difficult guest escalations
Interviewers for this role almost always ask how you've handled high-pressure guest complaints or service failures. Rehearse two or three specific stories using the situation, action, and result format, drawing on real incidents that show you can de-escalate and retain guest loyalty.
Negotiate schedule expectations before accepting an offer
Front office operations run around the clock, and assistant director schedules often include overnight or weekend coverage responsibility. Clarify shift rotation expectations, on-call obligations, and holiday coverage during the offer stage so there are no surprises after you start.
Assistant Director of Front Office Jobs: Frequently Asked Questions
Which companies are hiring the most assistant director of front offices?
Hilton, Marriott International, and 1 Hotels are hiring the most assistant director of front offices right now, with openings concentrated in Florida, Texas, and District of Columbia, based on current listings on Migrate Mate as of November 2026. Full-service and convention hotel brands tend to post the most roles given their larger front office teams.
How many assistant director of front office jobs are remote?
About 0% of assistant director of front office openings are fully remote or hybrid as of November 2026, reflecting the hands-on, on-property nature of most front office leadership roles. The sub-areas most likely to offer any remote flexibility include administrative scheduling, training coordination, and reporting functions rather than guest-facing floor coverage.
How do you become an assistant director of front office?
Start by building several years of experience in front desk or guest services roles, then move into a supervisor or team lead position to gain people management exposure. Develop fluency in a major property management system, pursue a hospitality management degree or relevant certification if you haven't already, and document measurable results in guest satisfaction and team performance before applying at the assistant director level.
Can you get hired as an assistant director of front office with little experience?
It's uncommon to step directly into an assistant director role without prior hotel supervisory experience, but candidates who have led front desk shifts, trained new agents, or filled in as acting supervisor have a credible case. Emphasize any exposure to scheduling, PMS reporting, or guest escalation handling. Smaller independent properties and limited-service hotels are more open to promoting candidates who show strong operational instincts even without a lengthy resume.
What does the assistant director of front office interview process look like?
The process typically starts with a phone screen from a human resources contact, followed by an in-person or video interview with the front office manager or director of rooms. A second round often includes a conversation with the general manager or department head. Expect behavioral questions about handling difficult guests, managing staff conflicts, and driving service scores, along with scenario-based questions about peak-period operations and system troubleshooting.
Where can I find and apply to assistant director of front office jobs?
You can find and apply to assistant director of front office jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings for roles that match your experience level and property type, then apply directly to each opening that fits.
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Find roles that match your experience and apply in just a few clicks.
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