Associate Director Clinical Quality Assurance Jobs in Los Angeles, CA
Associate Director Clinical Quality Assurance jobs in Los Angeles concentrate across the city's life sciences corridor in Torrance and El Segundo, the biotech and pharmaceutical hubs near UCLA in Westwood, and the medical device clusters in the San Fernando Valley, with strong demand across biopharma, contract research, and medical device manufacturing. Employers actively hiring right now include TikTok, PACE, and La Reina. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 19+ Associate Director Clinical Quality Assurance jobs
Responsibilities
Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Our US Service team provides customer support to all US TikTok Shop buyers across their full end-to-end journey, including presales, logistics, and aftersales. The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction. Responsibilities:
- Build and scale a Quality Assurance Specialist Team.
- Train new hires and manage the team on a day-to-day basis including coaching and performance management.
- Drive root cause analysis, and implement key programs and initiatives to drive improvement of customer service metrics such as contact rate, CSAT, and resolution time.
- Implement clear overall quality strategies with scalable processes, tools and systems.
- Support analysis of agents' performance monitoring in each region's market. Analysis of global QA best practices, implement key programs and initiatives to drive improvement of QA scores and other key metrics such as CSAT.
- Analyze reporting and reviewing of bad cases, arbitration and top quality drivers impacting key metrics to come up with solutions for improvement.
- Produce statistical reports and insights on quality performance.
- Collaborate with cross-functional teams to define action plans that resolve issues and drive continuous operational excellence.
- Support for QA tool readiness and train-the-trainer (TTT) sessions.
- Calibrate and set benchmark scores with regional QAs and global trainers to maintain consistency in quality evaluations based on updated SOP, tools and quality metrics.
Qualifications
Minimum Qualifications:
- BA/BS degree or equivalent practical experience.
- 2+ years managing teams and 3+ years in quality assurance, preferably within Customer Service.
- Problem solver, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
- Customer focus and proven results of improving the customer experience delivered by a rapidly growing team.
- Excellent communication skills to coordinate processes and projects involving internal and external stakeholders.
- Self-motivated, able to learn and work independently in global teams.
Preferred Qualifications:
- Experience in eCommerce or marketplace platform is a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $88,920 - $159,600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
Responsibilities
Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Our US Service team provides customer support to all US TikTok Shop buyers across their full end-to-end journey, including presales, logistics, and aftersales. The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction. Responsibilities:
- Build and scale a Quality Assurance Specialist Team.
- Train new hires and manage the team on a day-to-day basis including coaching and performance management.
- Drive root cause analysis, and implement key programs and initiatives to drive improvement of customer service metrics such as contact rate, CSAT, and resolution time.
- Implement clear overall quality strategies with scalable processes, tools and systems.
- Support analysis of agents' performance monitoring in each region's market. Analysis of global QA best practices, implement key programs and initiatives to drive improvement of QA scores and other key metrics such as CSAT.
- Analyze reporting and reviewing of bad cases, arbitration and top quality drivers impacting key metrics to come up with solutions for improvement.
- Produce statistical reports and insights on quality performance.
- Collaborate with cross-functional teams to define action plans that resolve issues and drive continuous operational excellence.
- Support for QA tool readiness and train-the-trainer (TTT) sessions.
- Calibrate and set benchmark scores with regional QAs and global trainers to maintain consistency in quality evaluations based on updated SOP, tools and quality metrics.
Qualifications
Minimum Qualifications:
- BA/BS degree or equivalent practical experience.
- 2+ years managing teams and 3+ years in quality assurance, preferably within Customer Service.
- Problem solver, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
- Customer focus and proven results of improving the customer experience delivered by a rapidly growing team.
- Excellent communication skills to coordinate processes and projects involving internal and external stakeholders.
- Self-motivated, able to learn and work independently in global teams.
Preferred Qualifications:
- Experience in eCommerce or marketplace platform is a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $88,920 - $159,600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
See All 19 Associate Director Clinical Quality Assurance Jobs in Los Angeles
Find roles in Los Angeles that match your experience and apply in just a few clicks.
Find JobsAssociate Director Clinical Quality Assurance Job Market in Los Angeles
Who's Hiring
Top Industries Hiring
- Non-Profit & Social Services
- Food & Beverage
- Human Resources
- Law & Legal Services
- Technology & Software
Associate Director Clinical Quality Assurance Jobs in Los Angeles: Frequently Asked Questions
How do I get a associate director clinical quality assurance job in Los Angeles?
Target Los Angeles's dense biopharma and medical device sectors, which drive the bulk of local hiring for this role. Companies in El Segundo, Torrance, and the San Fernando Valley tend to prioritize candidates with hands-on GCP and GMP audit experience and a background in regulated drug or device development. Familiarity with FDA inspection readiness and CAPA management gives candidates a meaningful edge in this market.
Which companies hire associate director clinical quality assurances in Los Angeles?
Los Angeles associate director clinical quality assurance roles are posted by TikTok, PACE, and La Reina and others right now, based on current listings on Migrate Mate as of July 2026. The local employer mix leans heavily toward mid-size biopharma companies, contract research organizations, and medical device manufacturers with U.S. regulatory submissions in progress.
Are there remote associate director clinical quality assurance jobs in Los Angeles?
Yes, though with limits, since associate director clinical quality assurance work often requires on-site audits, lab oversight, and direct team management that cannot be done fully remotely. About 60% of associate director clinical quality assurance openings tied to Los Angeles are remote or hybrid as of July 2026, with the most flexibility typically found in document review, SOP development, and oversight of external CROs.
How can I get a associate director clinical quality assurance job in Los Angeles with little or no experience?
The most realistic path in Los Angeles is moving up from a senior clinical quality assurance specialist or QA manager role at one of the city's contract research organizations or smaller biopharma companies, which tend to promote from within. Building experience with FDA 21 CFR Part 11, eTMF systems, and inspection readiness at a local CRO or biotech startup can position you for a first director-level role faster than at a large multinational.
Which industries hire the most associate director clinical quality assurances in Los Angeles?
The sectors hiring the most associate director clinical quality assurances in Los Angeles are Non-Profit & Social Services, Food & Beverage, and Human Resources, based on current listings on Migrate Mate as of July 2026. Los Angeles's concentration of FDA-regulated biopharma firms and medical device companies with active IND and PMA pipelines sustains consistent demand for senior QA leadership across these industries.
Related Jobs in California
See All 19 Associate Director Clinical Quality Assurance Jobs in Los Angeles
Find roles in Los Angeles that match your experience and apply in just a few clicks.
Find Jobs