Building Services Manager Jobs
Building Services Manager jobs are open across commercial real estate, healthcare facilities, education, and corporate campuses, at every level from facilities coordinator to senior and director, with specializations in HVAC systems, preventive maintenance, and sustainability compliance. Scan the live roles below and apply to whichever ones fit.
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Help Create a Safe, Welcoming & Exceptional YMCA Experience for Our Community!
Are you someone who enjoys helping people, staying organized, and making a positive difference in your community? Do you take pride in providing excellent customer service while ensuring that daily operations run smoothly?
The Somerville YMCA is seeking a dependable, friendly, and service-oriented Member Services & Building Operations Associate to support our daily facility operations and member experience.
This unique position combines responsibilities from our Control Desk and Front Desk operations. The employee will spend the first portion of their shift supporting building operations, member access, safety, and towel services at the Control Desk, then transition to the Front Desk to assist members, prospective members, and visitors with memberships, program information, and facility tours.
The ideal candidate is professional, approachable, detail-oriented, and comfortable balancing multiple responsibilities in a busy community environment.
Department: Membership & Programming
Reports To: Director of Membership and Programming
Operational Collaboration: Director of Operations & Facilities
Employment Status: Part-Time, Non-Exempt (Hourly)
Schedule: 10:00 AM – 4:30 PM
Work Location: Somerville YMCA, Somerville, MA
Compensation: $17.75 per hour
Key Responsibilities
Control Desk & Building Operations
10:00 AM – 3:00 PM
During this portion of the shift, the employee will support building operations, member access, facility safety, and towel service.
Member & Guest Access
- Welcome members and visitors in a friendly and professional manner.
- Verify active memberships and ensure only authorized individuals enter the facility.
- Issue and process one-day guest passes and collect associated fees.
- Maintain accurate records of guest pass transactions for processing by the Front Desk staff.
- Provide members and day-pass visitors access to designated secure areas of the facility.
- Issue towels to members upon request and provide excellent customer service.
Towel Service Operations
- Wash, dry, fold, and organize towels throughout the shift.
- Monitor towel inventory and ensure clean towels are consistently available for member use.
- Maintain cleanliness and organization of laundry and towel storage areas.
- Ensure laundry equipment and towel service areas are maintained appropriately.
Building Safety & Security
- Monitor the facility's internal camera system to help ensure member and building safety.
- Observe and report safety concerns, suspicious activity, or facility issues.
- Respond appropriately to emergencies, including contacting 911 when necessary and following YMCA emergency procedures.
- Complete incident reports as required.
- Communicate facility concerns and operational issues to the appropriate YMCA leadership.
- Maintain a professional and welcoming presence at the Control Desk.
Administrative & Communication Support
- Answer incoming telephone calls and transfer calls to the appropriate department or staff member.
- Communicate effectively with YMCA staff regarding building operations and member concerns.
- Maintain accurate records and documentation related to Control Desk operations.
- Follow established YMCA policies, procedures, and safety protocols.
Front Desk & Member Services
3:00 PM – 4:30 PM
During the afternoon portion of the shift, the employee will transition to the Front Desk to provide member support, assist prospective members, and promote YMCA programs and services.
Member & Guest Services
- Greet members, guests, and visitors in a friendly and professional manner.
- Serve as a primary point of contact for members, prospective members, and community visitors.
- Answer incoming phone calls and direct inquiries appropriately.
- Respond to questions regarding YMCA programs, memberships, schedules, and facility usage.
- Provide exceptional customer service while maintaining a welcoming and positive environment.
Membership Support & Registration
- Process new membership registrations and assist with membership inquiries.
- Explain membership benefits, YMCA programs, and facility amenities.
- Assist prospective members through the enrollment process.
- Ensure accurate collection and entry of membership information.
- Provide information about available programs, services, and membership options.
Facility Tours & Community Engagement
- Conduct afternoon facility tours for prospective members, guests, and community visitors.
- Coordinate and schedule onsite tours.
- Collaborate with the Physicals Team to ensure tours are conducted promptly and professionally.
- Highlight YMCA amenities, programs, services, and membership benefits.
- Promote YMCA programs and services to prospective members.
- Create a welcoming first impression that encourages community engagement and membership participation.
Administrative Support
- Complete administrative projects and tasks as assigned by the Director of Membership and Programming.
- Maintain accurate records and documentation.
- Assist with data entry, filing, communications, and other office responsibilities.
- Support special events and membership initiatives as needed.
- Communicate member feedback, concerns, and operational needs to the appropriate staff.
General Facility Operations & Teamwork
- Maintain an organized, clean, and professional presence at both service desks.
- Collaborate with YMCA employees and leadership to support daily facility operations.
- Follow YMCA policies, procedures, emergency protocols, and customer service standards.
- Maintain confidentiality and appropriately handle sensitive member information.
- Communicate effectively when transitioning between Control Desk and Front Desk responsibilities.
- Assist with additional operational and administrative responsibilities as assigned.
Cross-Department Communication & Operational Coordination
Although this position reports directly to the Director of Membership and Programming, the employee will work closely with the Director of Operations & Facilities to support building operations, facility security, and daily operational needs.
Responsibilities include:
- Maintain consistent communication with the Director of Operations & Facilities regarding building operations, facility access, security concerns, and operational issues identified during the Control Desk shift.
- Promptly report facility concerns, safety hazards, suspicious activity, equipment issues, and maintenance needs to the appropriate department leadership.
- Immediately escalate emergencies, security incidents, and urgent facility concerns in accordance with YMCA emergency procedures and established reporting protocols.
- Coordinate with the Director of Operations & Facilities regarding Control Desk procedures, building access protocols, security camera monitoring, towel service operations, and other facility-related responsibilities.
- Communicate relevant updates, unresolved concerns, and outstanding tasks during departmental transitions and shift handoffs.
- Follow established operational procedures and instructions provided by the appropriate department leadership.
- Maintain accurate documentation of incidents, member concerns, guest pass transactions, and facility-related matters requiring follow-up.
- Work collaboratively with both the Membership & Programming and Operations & Facilities teams to ensure consistent service delivery and effective daily operations.
Reporting & Supervisory Structure
The employee's direct supervisor is the Director of Membership and Programming, who is responsible for overall supervision, scheduling, performance management, and employee development.
The Director of Operations & Facilities will provide operational guidance and coordinate facility-related procedures and priorities within their area of responsibility.
Qualifications & Experience
Required Qualifications
- High school diploma or equivalent.
- Ability to successfully complete required background screening and professional reference checks.
- Dependable, punctual, and professional.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Basic computer proficiency, including Microsoft Office and email.
- Ability to multitask and remain organized in a busy environment.
- Ability to work independently and collaboratively as part of a team.
- Ability to maintain confidentiality and handle sensitive member information appropriately.
- Commitment to providing exceptional service to members, guests, and the community.
Preferred Qualifications
- Previous experience in customer service, reception, hospitality, membership services, or office administration.
- Experience working in a fitness facility, community center, nonprofit, recreation, or YMCA setting.
- Experience handling membership registrations, guest services, or customer transactions.
- Familiarity with security camera monitoring systems and facility access procedures.
- Experience with laundry operations or towel service.
- Experience working with children, families, or in a community-focused environment.
- Bilingual or multilingual candidates are encouraged to apply.
- CPR/First Aid certification or willingness to obtain certification.
Physical Requirements
- Ability to sit, stand, and move throughout the facility during the shift.
- Ability to stand and walk for extended periods.
- Ability to use standard office equipment, including computers, phones, and printers.
- Ability to lift and carry up to 25 pounds.
- Ability to lift and move laundry bags, towels, and related supplies.
- Ability to perform laundry-related duties, including loading and unloading washers and dryers.
- Ability to move throughout the facility to assist members and conduct tours.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Schedule & Part-Time Employment Benefits
Scheduled Shift: 10:00 AM – 4:30 PM
The employee will work across two operational areas during the scheduled shift:
- 10:00 AM – 3:00 PM: Control Desk & Building Operations.
- 3:00 PM – 4:30 PM: Front Desk & Member Services.
This is a part-time, hourly position. Specific workdays and weekly hours will be established based on operational needs.
Eligible employees may receive designated paid holidays in accordance with the Somerville YMCA Employee Handbook and applicable eligibility requirements.
Employees will accrue earned sick time in accordance with applicable Massachusetts law and YMCA policy.
Equal Opportunity & Pay Transparency Statement
The Somerville YMCA is an Equal Opportunity Employer.
We value a diverse workforce and are committed to creating an inclusive environment where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.
Applicants must be able to successfully complete a criminal background check as a condition of employment, consistent with applicable federal and Massachusetts laws.
Pay Transparency Notice: The hourly rate listed for this position reflects the Somerville YMCA's good-faith estimate of the hourly compensation for this role at the time of posting. The hourly rate is $17.75. Employment offers will be made based on the stated rate and applicable employment terms.
Join the Somerville YMCA Team!
At the Somerville YMCA, we are more than a gym. We are a community organization dedicated to strengthening individuals, families, and neighborhoods through youth development, healthy living, and social responsibility.
Every interaction matters. From welcoming members into our facility and ensuring their safety to helping prospective members discover everything the YMCA has to offer, this position plays an important role in creating a positive experience for everyone who walks through our doors.
If you enjoy working with people, staying organized, and contributing to a welcoming community environment, we encourage you to apply!
Apply today and become an important part of the Somerville YMCA team!
Pay: $17.75 per hour
Expected hours: No less than 20.0 per week
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Building Services Manager Jobs by Experience Level
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Find JobsBuilding Services Manager Job Market
Who's Hiring
- HDR15
- Lowe's Home Improvement6
- Starlite building services3
- City Wide Facility Solutions3
- Roper St. Francis Healthcare3
Top Industries Hiring
- Consulting & Professional Services
- Healthcare & Medical Services
- Manufacturing
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in building services manager jobs.
- Five or more years of experience in facilities or building operations management
- Demonstrated knowledge of HVAC, electrical, plumbing, and mechanical systems
- Experience managing service contracts, vendors, and maintenance budgets
- Certified Facility Manager (CFM) or Facilities Management Professional (FMP) credential preferred
- Proficiency with computerized maintenance management system (CMMS) software
- Bachelor's degree in facilities management, engineering, or a related field
Tips for Your Building Services Manager Job Search
Tailor your resume to facility type
Hiring managers in healthcare facilities prioritize Joint Commission compliance experience, while commercial real estate employers want LEED or energy management credentials. Match the language in your resume to the specific facility type listed in each posting.
Highlight vendor and contract management
Many postings specifically screen for experience managing third-party service contracts, from janitorial to HVAC. Call out the dollar volume or scope of contracts you've overseen, since this signals that you can handle real operational responsibility.
Apply early to roles that fit
Migrate Mate lists building services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a building systems walkthrough story
Interviewers for this role almost always ask you to walk through how you'd assess an unfamiliar building's mechanical, electrical, and plumbing systems. Rehearse a concise, structured answer using a real building from your experience before your interview.
Negotiate scope alongside compensation
When an offer arrives, ask for the full asset list you'd oversee, the size of the maintenance team, and the deferred maintenance backlog. These factors define your workload far more than the job title does, and they're negotiable starting points.
Follow up with a maintenance philosophy note
After a final-round interview, send a brief note that references one specific challenge the facility faces and how your preventive maintenance approach would address it. It demonstrates retention, operational thinking, and sets you apart from candidates who send generic thank-you emails.
Building Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most building services managers?
The most active employers for building services managers right now are HDR, Lowe's Home Improvement, and Starlite building services, and the most openings are in Texas, New York, and North Carolina, based on current listings on Migrate Mate as of November 2026. Healthcare systems and large commercial real estate portfolios tend to hire most consistently throughout the year.
How many building services manager jobs are remote?
About 31% of building services manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most facilities roles. The sub-areas most likely to offer remote or hybrid arrangements include facilities planning, capital project oversight, and regional portfolio management rather than day-to-day building operations.
How do you become a building services manager?
Start by gaining hands-on experience in a maintenance technician or facilities coordinator role, where you build working knowledge of building systems. Pursue a relevant certification such as the CFM or FMP to signal professional readiness. Then target assistant or associate facilities manager positions that give you direct responsibility for a building or department before stepping into a full manager role.
Can you get a building services manager job with little experience?
Entry into building services management is realistic if you have a strong technical foundation in at least one building system, such as HVAC or electrical, combined with any supervisory experience, even informal. Many employers will consider candidates who come from a lead technician or facilities coordinator background and can demonstrate they've managed a small team, a maintenance schedule, or a service contract.
What does the building services manager interview process look like?
Most hiring processes include an initial phone screen focused on your systems knowledge and experience managing vendors, followed by an on-site or video interview with the facilities director or operations leadership. Expect scenario-based questions about emergency maintenance situations and budget decisions. Some employers also conduct a walkthrough of the facility and ask you to identify issues or prioritize repairs on the spot.
Where can I find and apply to building services manager jobs?
You can find and apply to building services manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and facility type, then apply directly to each listing that fits your background and location preferences.
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