Business Operations Lead Jobs

The PSL&D Compliance Training Operations & Business Lead will report into the Head of PharmSci Learning & Development, supporting both BioTherapeutics PharmSci and PharmSci Small Molecules organizations in Pfizer R&D. The role will work within a team that is responsible for administering and maintaining the validated state of the Learning Management System (LMS) for PharmSci. This includes creating, editing and maintaining learning activities, receiving and processing change requests, troubleshooting and resolving basic technical issues, storing and retaining training documents, providing reports, data entry, performing and documenting training risk assessments, and continuously improving the processes and systems owned by PharmSci Learning and Development (PSLD).

Role responsibilities include, but are not limited to, the following:

• Performs the systems role of Training Administrator (TA) and Business Adminstrator (BA): creating, editing, and maintaining learning activities within the LMS and ensure compliance with the LMS Global Policies and Procedures as well as regulatory requirements.
• Performs the role of PharmSci Training Point of Contact (TPoC): partnering with procedure authors, assignment role owners, and other training personnel to perform training risk assessments, create training implementation plans (TIP), and develop and/or manage training content appropriate to the risk level.
• Performs the role of a Registrar in the LMS: supports curriculum management through the assignment and removal of alternate job codes to learners and processing course completion data and waivers.
• Serves as the PSL&D Compliance Training Lead for assigned PharmSci business functions.
• Ensures the standards for training documentation completion and storage are upheld; facilitates corrections to incomplete or incorrect training documentation and pursues solutions to error-proof training documents.
• Ensures integrity of LMS system data, and proper field use and naming conventions. Reviews and cleans up data as needed or directed.
• Quality checks the creation and modification of learning entities made by other LMS administrators via the PharmSci Training Implementation Plan (TIP) and Request Hub tools.
• Practices good stewardship of the PSLD budget.
• Identifies and communicates opportunities to simplify, modernize, streamline, or automate the end-to-end training system processes, where possible, to enhance learner and LMS administrator experiences and reduce gaps.
• Complies with all applicable procedures and regulations to meet applicable Pfizer standards and regulatory requirements.
• Assists in the development and maintenance of training-related procedures, guides, and service level agreements for LMS administrators and customers, as requested.
• Collaborates with PSL&D and other stakeholders to complete goals related to PSLD Operations responsibilities and initiatives.
• Proactively escalates any concerns, identified gaps, or barriers to meeting goals or completing initiatives.
• Assists with data collection for operational performance metrics as requested.
• Actively participates in PSLD Operations meetings.
• Other tasks as directed.

QUALIFICATIONS

• BA/BS with at least 5 years proven experience as an LMS Administrator, Training Specialist, preferrable working within Success Factors OR an associate's degree with 8 years of experience
• At least 5 years experience performing transactions within a learning management system
• Currently trained and certified to perform the LMS roles of Registrar, Training Administrator (TA) and Business Administrator (BA) preferred.
• Experience working within a regulated environment.
• Strong problem solving, analytical, organizational, prioritization and time management skills.
• Ability to manage and prioritize projects and time, and to work with the team or independently as needed.
• Ability to escalate and effectively resolve issues, while maintaining a professional attitude.
• Ability to work independently in a fast paced, changing environment; ability to be flexible, resilient, and adaptable to changing priorities.
• Highly literate with technology; quickly learns new applications and tools.
• Proficiency in MS Office applications (Outlook, Word, Excel, and PowerPoint at minimum).
• Experience with adult learning concepts.
• Experience with Copilot
• Excellent verbal and written communications skills (in English); able to deliver clear, concise information to team and customers.
• Must be able to follow written and verbal directions (in English) and properly handle confidential information.
• Demonstrated ability to work and collaborate cross-functionally and cross-culturally. Excellent interpersonal and team skills, extremely collegial and collaborative.
• Proficiency in one or more eLearning authoring tools.
• Demonstrated attention to detail.
• Supports a culture of continuous improvement in which performance is consistently measured against goals.
• Embodies the 6 Pfizer Actionable Attitudes, including Embracing Uncertainty and Engaging with Compassion.
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity.
• Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use.

Preferred Qualifications

• Experience working within Pfizer’s Learning Management System
• Experience working within Articulate 360 product suite preferred.

Additional Information:

• Work Location Assignment: Hybrid (live within a commutable distance to a Pfizer site and requirement to work on-site on average 2.5 days/week))
• Last Day to Apply: November 18, 2026

The annual base salary for this position ranges from $88,500.00 to $147,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Medical