Conference Services Manager Jobs
Conference Services Manager jobs are open across hotels, convention centers, universities, and corporate event venues, from coordinator-level to senior director, with specializations in catering coordination, audiovisual management, and contract negotiation. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.
Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.
ABOUT THE ROLE
The Senior Conference Services Manager serves as a key leader within the Conference Services Department, responsible for overseeing complex group activity and ensuring flawless execution of high level conference operations. Acting as the primary logistical liaison between client groups and all hotel departments, this role provides strategic coordination, anticipates operational needs, and drives service excellence across every phase of the event lifecycle. The Senior Manager upholds elevated service standards, mentors team members, and ensures that all group requirements are met with precision and professionalism. This position reports directly to the Director of Catering & Conference Services.
Responsibilities
- Lead conference planning for complex group events, preparing and reviewing detailed group resumes and ensuring all operational departments receive accurate, timely information.
- Coordinate event logistics including meeting room verification, setup requirements, audiovisual needs, and on site adjustments to ensure flawless execution.
- Develop customized menus in partnership with the culinary team to meet client needs and maximize food and beverage revenue.
- Create and manage Banquet Event Orders (BEOs), distribute them to operational teams, and lead daily BEO meetings to ensure alignment.
- Conduct pre planning and pre conference meetings with clients and department leaders to confirm all event details.
- Serve as primary client liaison throughout the event lifecycle, maintaining availability via phone, email, and in person to resolve issues promptly.
- Forecast event revenue for food, beverage, and guestroom components on a monthly and annual basis.
- Manage vendor relationships and recommend in house or preferred partners to enhance event success and drive revenue.
- Support departmental operations including special projects, staff collaboration, and communication with banquet, floor, and housing teams.
- Ensure compliance with hotel policies, service standards, emergency procedures, and guest service expectations.
BASIC QUALIFICATIONS
- Minimum 3–5 years of conference services experience in a full service hotel or resort; senior level or leadership experience strongly preferred.
- Strong knowledge of hotel operations including meeting space capacities, event setups, and service standards.
- Proficiency in event management systems such as Delphi, Microsoft Outlook, Word, Excel, and related platforms.
- Exceptional communication and client service skills with the ability to build strong relationships and manage high profile accounts.
- Strong organizational and multitasking abilities with the capacity to manage multiple events simultaneously.
- Independent decision making and sound judgment in a fast paced environment.
- Ability to collaborate effectively with cross functional teams including banquet, culinary, housing, and conference floor staff.
- Flexibility to work on site during events, including occasional evenings, weekends, or extended hours as needed.
- Strong problem solving skills
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.
Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.
ABOUT THE ROLE
The Senior Conference Services Manager serves as a key leader within the Conference Services Department, responsible for overseeing complex group activity and ensuring flawless execution of high level conference operations. Acting as the primary logistical liaison between client groups and all hotel departments, this role provides strategic coordination, anticipates operational needs, and drives service excellence across every phase of the event lifecycle. The Senior Manager upholds elevated service standards, mentors team members, and ensures that all group requirements are met with precision and professionalism. This position reports directly to the Director of Catering & Conference Services.
Responsibilities
- Lead conference planning for complex group events, preparing and reviewing detailed group resumes and ensuring all operational departments receive accurate, timely information.
- Coordinate event logistics including meeting room verification, setup requirements, audiovisual needs, and on site adjustments to ensure flawless execution.
- Develop customized menus in partnership with the culinary team to meet client needs and maximize food and beverage revenue.
- Create and manage Banquet Event Orders (BEOs), distribute them to operational teams, and lead daily BEO meetings to ensure alignment.
- Conduct pre planning and pre conference meetings with clients and department leaders to confirm all event details.
- Serve as primary client liaison throughout the event lifecycle, maintaining availability via phone, email, and in person to resolve issues promptly.
- Forecast event revenue for food, beverage, and guestroom components on a monthly and annual basis.
- Manage vendor relationships and recommend in house or preferred partners to enhance event success and drive revenue.
- Support departmental operations including special projects, staff collaboration, and communication with banquet, floor, and housing teams.
- Ensure compliance with hotel policies, service standards, emergency procedures, and guest service expectations.
BASIC QUALIFICATIONS
- Minimum 3–5 years of conference services experience in a full service hotel or resort; senior level or leadership experience strongly preferred.
- Strong knowledge of hotel operations including meeting space capacities, event setups, and service standards.
- Proficiency in event management systems such as Delphi, Microsoft Outlook, Word, Excel, and related platforms.
- Exceptional communication and client service skills with the ability to build strong relationships and manage high profile accounts.
- Strong organizational and multitasking abilities with the capacity to manage multiple events simultaneously.
- Independent decision making and sound judgment in a fast paced environment.
- Ability to collaborate effectively with cross functional teams including banquet, culinary, housing, and conference floor staff.
- Flexibility to work on site during events, including occasional evenings, weekends, or extended hours as needed.
- Strong problem solving skills
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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Find JobsConference Services Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- AFP MANAGEMENT2
- Omni Hotels2
- Sage Hospitality2
- Concord Hospitality1
- Four Seasons1
Top Industries Hiring
- Hospitality & Tourism6
- Technology & Software2
- Construction & Real Estate1
What Employers Look For
The qualifications that appear most often in conference services manager jobs.
- 2-4 years of experience in hotel or event services coordination
- Proficiency in event management software such as Delphi or CI/TY
- Strong knowledge of Banquet Event Order creation and execution
- Ability to coordinate across catering, AV, and facilities teams simultaneously
- Bachelor's degree in hospitality management, business, or a related field
- Certified Meeting Professional or equivalent hospitality certification preferred
Tips for Your Conference Services Manager Job Search
Quantify event volume on your resume
Conference services managers are evaluated on scale. List the number of events you managed annually, peak attendee counts, and total function space you oversaw. Hiring managers compare candidates by operational capacity, so vague descriptions of 'large events' won't stand out.
Highlight your BEO and Delphi experience
Banquet Event Orders and sales management systems like Delphi, CI/TY, or Amadeus come up in nearly every listing. Name the specific platforms you've used in your resume's skills section, not just under job descriptions, so they're easy to spot during a keyword screen.
Target listings by property type, not just title
A conference services manager role at a 500-room convention hotel is a different job than the same title at a university conference center or a corporate campus. Filter your search by employer type to find environments where your specific experience, whether group room blocks, academic scheduling, or internal executive events, directly applies.
Apply early to roles that fit
Migrate Mate lists conference services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of complex event logistics
Come to interviews ready to walk through a challenging event from contract to execution: how you coordinated with catering, AV, and facilities under a tight turnaround, or how you managed a last-minute room change for a 300-person general session. Specific walkthroughs outperform general answers about being detail-oriented.
Negotiate using total revenue responsibility
When you reach the offer stage, anchor your compensation discussion to the total event revenue or function space revenue you managed, not just headcount or years of experience. Conference services roles with high-volume banquet and catering revenue carry demonstrable business impact that supports a stronger starting point.
Conference Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most conference services managers?
The companies hiring the most conference services managers right now include AFP MANAGEMENT, Omni Hotels, and Sage Hospitality, with the largest share of openings in Colorado, New York, and Florida, based on current listings on Migrate Mate as of June 2026. Hotel groups and convention center operators tend to post the highest volume of openings year-round.
How many conference services manager jobs are remote?
About 0% of conference services manager openings are fully remote or hybrid as of June 2026, reflecting the on-site nature of most event coordination roles. The sub-areas most likely to allow remote work include pre-event planning, contract administration, and client communications for corporate accounts, rather than day-of operations.
How do you become a conference services manager?
Most conference services managers start in front-of-house hotel roles, catering coordination, or event planning assistantships before stepping into the manager title. Building hands-on experience with Banquet Event Orders, group room block management, and vendor coordination is more important than any single credential. A degree in hospitality management accelerates the path, and a Certified Meeting Professional designation strengthens your candidacy for senior roles.
Can you get hired as a conference services manager with little experience?
Entry into conference services management is possible with one to two years in adjacent hospitality roles, particularly front desk, catering sales, or event setup. Employers in smaller properties or university conference centers are more likely to hire candidates who can show strong organizational skills, software familiarity, and direct client communication experience, even without a full manager title in their history.
What does the conference services manager interview process look like?
The process typically starts with a phone screen focused on your event volume and property background, followed by an in-person or video interview with the director of sales or catering. Expect scenario-based questions about handling overbookings, last-minute client changes, or interdepartmental conflicts. Some properties include a property tour or a practical exercise involving a sample Banquet Event Order, especially for mid-level roles.
Where can I find and apply to conference services manager jobs?
You can find and apply to conference services manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing without leaving the platform.
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Jump back to the full list of openings and apply to any conference services manager role that fits.
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