Business Process Outsourcing Manager Jobs
Business Process Outsourcing Manager jobs are open across financial services, healthcare, retail, and technology, covering specializations in vendor management, process optimization, and service delivery, from team lead to director level. See the openings below and apply to the ones that match your experience.
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See related jobsCitrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you!
We are looking for an Business Process Outsourcing Manager to join our Advisory Department. As a Manager, you will be responsible for:
- Run the day-to-day financial operations of our clients including the general ledger, payables, receivables, payroll, collections, and financial reporting
- Monitor our team’s usage of our internal procedures, processes, and controls
- Manage both onshore and offshore staff on an ongoing basis as they perform transactional activities, technical accounting activities, and synthesize data into reports or analysis for the clients
- Assist in the preparation of financial statements in compliance with official guidelines and requirements
- Manage communications with vendors, customers, partners, shareholders, banks, and other interested parties for each client
- Manage journal entries, reconciliations, and coordinating the overall effort for the monthly and annual closing processes
- Assist in the preparation of budgets and forecasts
- Review the company’s accounting information to identify and resolve inaccuracies or imbalances
- Convert customers to new accounting systems and perform cleanup activities on clients’ books and records
- Advise and assist with technical accounting decisions
- Develop models and analysis for client requests
- Encourage ongoing improvement of internal operations, taking input from key business stakeholders (or senior staff) and developing process, technology, or structural improvements
- Outstanding interpersonal communication skills and is highly effective in developing trusted relationships in person, over the phone, and through written communications
- Proven experience as a Controller, Assistant Controller, or other similar position
- Experience in several different industries - professional services, manufacturing, construction, and healthcare are particularly valued
- Excellent knowledge of accounting and financial processes and of the structure necessary to run them efficiently and effectively (budgeting, financial closure, reporting etc.)
- Knowledge and experience of GAAP (Generally Accepted Accounting Principles)
- Understanding of data analysis and forecasting
- Experience with multiple accounting systems which could include Quickbooks, Xero, Dynamics, NetSuite, Intacct, and other middle-market accounting and ERP packages
- Expert in Excel
- Well-organized with ability to prioritize
- Excellent communication and interpersonal skills
- Strong Attention to detail and problem-solving ability
- Bachelor’s degree in accounting, finance or a relevant field is preferred
- Experience participating in an ERP implementation is a plus
- Professional certification (e.g. CPA) is a plus
Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you!
We are looking for an Business Process Outsourcing Manager to join our Advisory Department. As a Manager, you will be responsible for:
- Run the day-to-day financial operations of our clients including the general ledger, payables, receivables, payroll, collections, and financial reporting
- Monitor our team’s usage of our internal procedures, processes, and controls
- Manage both onshore and offshore staff on an ongoing basis as they perform transactional activities, technical accounting activities, and synthesize data into reports or analysis for the clients
- Assist in the preparation of financial statements in compliance with official guidelines and requirements
- Manage communications with vendors, customers, partners, shareholders, banks, and other interested parties for each client
- Manage journal entries, reconciliations, and coordinating the overall effort for the monthly and annual closing processes
- Assist in the preparation of budgets and forecasts
- Review the company’s accounting information to identify and resolve inaccuracies or imbalances
- Convert customers to new accounting systems and perform cleanup activities on clients’ books and records
- Advise and assist with technical accounting decisions
- Develop models and analysis for client requests
- Encourage ongoing improvement of internal operations, taking input from key business stakeholders (or senior staff) and developing process, technology, or structural improvements
- Outstanding interpersonal communication skills and is highly effective in developing trusted relationships in person, over the phone, and through written communications
- Proven experience as a Controller, Assistant Controller, or other similar position
- Experience in several different industries - professional services, manufacturing, construction, and healthcare are particularly valued
- Excellent knowledge of accounting and financial processes and of the structure necessary to run them efficiently and effectively (budgeting, financial closure, reporting etc.)
- Knowledge and experience of GAAP (Generally Accepted Accounting Principles)
- Understanding of data analysis and forecasting
- Experience with multiple accounting systems which could include Quickbooks, Xero, Dynamics, NetSuite, Intacct, and other middle-market accounting and ERP packages
- Expert in Excel
- Well-organized with ability to prioritize
- Excellent communication and interpersonal skills
- Strong Attention to detail and problem-solving ability
- Bachelor’s degree in accounting, finance or a relevant field is preferred
- Experience participating in an ERP implementation is a plus
- Professional certification (e.g. CPA) is a plus
Business Process Outsourcing Manager Jobs by Experience Level
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Find JobsBusiness Process Outsourcing Manager Job Market
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in business process outsourcing manager jobs.
- 5+ years managing outsourcing vendors or third-party service delivery operations
- Experience with contract negotiation, SLA development, and performance governance
- Proficiency with process improvement methodologies such as Six Sigma or Lean
- Bachelor's degree in business administration, operations management, or a related field
- Strong background in financial oversight including cost modeling and vendor invoice management
- Familiarity with ITIL, COPC, or comparable service delivery frameworks
Tips for Your Business Process Outsourcing Manager Job Search
Quantify vendor and contract outcomes
Your resume needs to show measurable results from outsourcing relationships, not just responsibilities. Include cost reductions achieved, SLA compliance rates improved, and contract values managed. Hiring managers in BPO want proof you've moved metrics, not just overseen vendors.
Target postings by engagement model
Job listings vary significantly between companies running captive offshore centers, those managing third-party vendors, and hybrid models. Filter your search by these distinctions so your application speaks directly to the structure the employer actually uses, not a generic BPO model.
Apply early to roles that fit
Migrate Mate lists business process outsourcing manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Align your resume to the dominant framework
Many BPO-heavy employers use COPC, Six Sigma, or ITIL as their operational backbone. When a job posting names a specific framework, mirror that language in your resume and tailor your experience to show you've applied it in a production environment, not just studied it.
Prepare governance and escalation case studies
Interviewers for business process outsourcing manager roles consistently probe how you've handled vendor non-performance or service failures. Prepare two or three specific examples that walk through your escalation path, the resolution you drove, and what governance changes followed.
Negotiate scope before you negotiate compensation
In BPO management roles, the number of vendors, geographies, and processes you own directly shapes your leverage at offer time. Clarify the full scope of accountability before salary discussions so you can anchor your ask to the complexity of the portfolio, not a job title alone.
Business Process Outsourcing Manager Jobs: Frequently Asked Questions
How many business process outsourcing manager jobs are remote?
About 80% of business process outsourcing manager openings are fully remote or hybrid as of November 2026, reflecting how much of the governance and vendor oversight work can be done without being on-site. Roles focused on strategic vendor relationships and performance reporting are most likely to be remote, while those managing on-the-floor delivery teams tend to require a physical presence.
How do you become a business process outsourcing manager?
Most business process outsourcing managers move into the role after building operations or vendor management experience in a related function such as shared services, procurement, or service delivery. From there, taking on contract oversight responsibilities, earning a process improvement certification, and demonstrating measurable cost or efficiency outcomes positions you for a manager-level role. Cross-functional exposure to finance and IT strengthens your candidacy significantly.
Can you get a business process outsourcing manager job without direct BPO experience?
Yes, candidates from adjacent backgrounds in operations, project management, or procurement are regularly considered if they can show vendor oversight, SLA accountability, or cross-functional process improvement work. Framing your experience around outsourcing-adjacent outcomes, such as managing external contractors, reducing handoff inefficiencies, or leading process audits, helps close the gap when you haven't held a formal BPO title.
What does the business process outsourcing manager interview process look like?
The interview process typically includes an initial screening with HR or a talent team, followed by a competency-based interview with the hiring manager focused on vendor performance scenarios and governance experience. A final round often involves a panel with operations leadership or a case study exercise where you're asked to assess a struggling outsourcing relationship and propose a remediation plan. References from vendor partners carry weight.
Where can I find and apply to business process outsourcing manager jobs?
You can find and apply to business process outsourcing manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your experience level and specialization, then apply directly to each listing that matches what you're looking for.
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