Business Systems Analyst Jobs in Massachusetts
Business Systems Analyst jobs in Massachusetts are in strong demand, with consistent hiring across financial services, healthcare technology, insurance, and life sciences at levels from entry-level associate analyst through senior systems architect. Boston, Cambridge, and Worcester anchor most of the openings, where employers like Fidelity Investments, Blue Cross Blue Shield of Massachusetts, and Mass General Brigham maintain large business analysis functions. The most sought-after specialties in Massachusetts listings include Agile and Scrum delivery, ERP implementation, and healthcare data integration. Find a role that fits below and apply directly.
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Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
Job Summary
The Senior Business Systems & Process Analyst partners with WWTS IT and business process owners to evaluate and prioritize business process changes and proposed IT activities, then integrate those changes into new and existing business operations.
As a liaison between users and IT developers, the Senior Business Systems & Process Analyst translates business problems into requirements for new business and application solutions.
Responsibilities
- Manage and prioritize Service Request incidents Provide support and expertise.
- Facilitate onboarding for new clients and implementation of additional services for existing clients, working with business teams, operational leadership, and IT.
- Coordinate the gathering and documentation of client-specific business requirements, operational workflows, system configurations, and service delivery expectations.
- Translate client onboarding and service delivery requirements into actionable tasks, development requests, and system enhancements.
- Identify opportunities to improve existing processes, tools and reporting
- Design and implement comprehensive solutions that combine business process and/or application refinements.
- Gather information from business process owners and leadership, then communicate the resulting business needs and requirements to IT staff.
- Communicate with clients and business users to assess technical needs
- Develop business requirements documents (BRDs), test plans, and project plans. Work with developers to define system requirements and lead user acceptance testing (UAT).
- Meeting with Developers to review requirements and project plans
- Write test plans, implementation schedules, and training documents
- Participate in and/or coordinate unit testing, end-user testing, training, and implementation.
- Provide support for business systems
- Track onboarding milestones, dependencies, outstanding requirements, and implementation issues to help ensure successful and timely service launches.
- Identify opportunities to standardize and improve client onboarding processes, reduce manual activities, and improve efficiency and consistency of service delivery.
Qualifications
Requirements
Education and Experience:
- May require a Bachelor’s degree; typically requires 4-7 years of relevant experience.
- Experience with business intelligence reporting tools such as PowerBI, Sisense, SQL querying.
- Experience with Web, Mobile application development and support.
- Experience in service ticketing systems development and support is important.
Certifications and/or Qualifications:
- Knowledge of relevant technical software
Skills:
- Strong written and oral communication skills
- Strong organizational skills
- Strong customer service skills
- Ability to manage large amounts of data and information
Additional Information
All your information will be kept confidential according to EEO guidelines.
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
Job Summary
The Senior Business Systems & Process Analyst partners with WWTS IT and business process owners to evaluate and prioritize business process changes and proposed IT activities, then integrate those changes into new and existing business operations.
As a liaison between users and IT developers, the Senior Business Systems & Process Analyst translates business problems into requirements for new business and application solutions.
Responsibilities
- Manage and prioritize Service Request incidents Provide support and expertise.
- Facilitate onboarding for new clients and implementation of additional services for existing clients, working with business teams, operational leadership, and IT.
- Coordinate the gathering and documentation of client-specific business requirements, operational workflows, system configurations, and service delivery expectations.
- Translate client onboarding and service delivery requirements into actionable tasks, development requests, and system enhancements.
- Identify opportunities to improve existing processes, tools and reporting
- Design and implement comprehensive solutions that combine business process and/or application refinements.
- Gather information from business process owners and leadership, then communicate the resulting business needs and requirements to IT staff.
- Communicate with clients and business users to assess technical needs
- Develop business requirements documents (BRDs), test plans, and project plans. Work with developers to define system requirements and lead user acceptance testing (UAT).
- Meeting with Developers to review requirements and project plans
- Write test plans, implementation schedules, and training documents
- Participate in and/or coordinate unit testing, end-user testing, training, and implementation.
- Provide support for business systems
- Track onboarding milestones, dependencies, outstanding requirements, and implementation issues to help ensure successful and timely service launches.
- Identify opportunities to standardize and improve client onboarding processes, reduce manual activities, and improve efficiency and consistency of service delivery.
Qualifications
Requirements
Education and Experience:
- May require a Bachelor’s degree; typically requires 4-7 years of relevant experience.
- Experience with business intelligence reporting tools such as PowerBI, Sisense, SQL querying.
- Experience with Web, Mobile application development and support.
- Experience in service ticketing systems development and support is important.
Certifications and/or Qualifications:
- Knowledge of relevant technical software
Skills:
- Strong written and oral communication skills
- Strong organizational skills
- Strong customer service skills
- Ability to manage large amounts of data and information
Additional Information
All your information will be kept confidential according to EEO guidelines.
See All 132+ Business Systems Analyst Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Business Systems Analyst JobsBusiness Systems Analyst Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Business Systems Analyst Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- State Street19
- MKS5
- Whoop3
- Fidelity Investments3
- Rhythm Pharmaceuticals3
Top Industries Hiring
- Technology & Software
- Biotechnology & Pharmaceuticals
- Consulting & Professional Services
- Staffing & Recruiting
- Banking & Financial Services
What Massachusetts Employers Look For
The qualifications that appear most often in business systems analyst jobs across Massachusetts.
- Bachelor's degree in information systems, business administration, or a related field
- Experience gathering and documenting business requirements from stakeholders
- Proficiency with SQL or data querying tools for analysis and reporting
- Familiarity with Agile or Scrum project delivery methodologies
- Experience mapping and improving business processes using standard notation
- Ability to translate technical concepts clearly for non-technical business stakeholders
Business Systems Analyst Jobs in Massachusetts: Frequently Asked Questions
How do you become a business systems analyst in Massachusetts?
Most Massachusetts employers expect a bachelor's degree in information systems, computer science, or business as the starting point. There is no state-issued license required to work as a business systems analyst in Massachusetts, so the hiring path runs through education and credentials like the IIBA's Certified Business Analysis Professional or an entry-level associate certificate. Strong SQL skills and Agile familiarity give candidates a genuine edge in Massachusetts interviews, particularly in the financial services and healthcare technology sectors that dominate local hiring.
How much do business systems analysts make in Massachusetts?
Business systems analysts in Massachusetts earn a median of about $128,240 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $80,000 for the lowest 10% to over $171,650 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire business systems analysts in Massachusetts?
Employers hiring business systems analysts in Massachusetts right now include State Street, MKS, and Whoop, based on current listings on Migrate Mate as of November 2026. Massachusetts's deep concentration of financial services firms, health systems, and insurance carriers means demand stays consistent across the year rather than spiking seasonally.
Which Massachusetts cities have the most business systems analyst jobs?
Boston, Quincy, and Cambridge hold the most business systems analyst openings in Massachusetts. Boston and Cambridge drive the bulk of listings because of the dense concentration of financial institutions, academic medical centers, and technology companies headquartered or regionally based there, while Worcester has grown as a secondary hub anchored by its own healthcare network and insurance employers.
Are there remote business systems analyst jobs in Massachusetts?
Yes, and more than most fields. About 74% of business systems analyst openings tied to Massachusetts are remote or hybrid as of November 2026, which reflects how naturally the role's core work, requirements gathering, documentation, and data analysis, translates to distributed settings. The most fully remote postings tend to involve back-office process improvement and ERP configuration work rather than roles requiring close collaboration with on-site operations teams.
How can I get hired as a business systems analyst in Massachusetts with little or no experience?
The most realistic entry path is a lateral move from a role with overlapping skills, such as business operations coordinator, data analyst, or project coordinator, at a Massachusetts employer that promotes from within. Large Massachusetts healthcare systems and financial services firms including Mass General Brigham affiliates and major Boston-area insurers run rotational associate programs and analyst development tracks that accept candidates without direct business analysis experience. Building a portfolio of documented process improvement projects and earning an entry-level IIBA business analysis certificate strengthens applications significantly for these openings.
Where can I find and apply to business systems analyst jobs in Massachusetts?
You can find and apply to business systems analyst jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across industries. Find roles that fit your experience and location and apply directly from the listing.
See All 132+ Business Systems Analyst Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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