Technical Support Engineer Jobs in Massachusetts
Technical Support Engineer jobs in Massachusetts are in strong demand, concentrated in enterprise software, life sciences, cybersecurity, and financial technology sectors, with openings at every level from entry-level helpdesk to senior systems support. The heaviest hiring activity is in Boston, Cambridge, and the Route 128 corridor, where established employers like MathWorks, Akamai Technologies, and Thermo Fisher Scientific maintain large technical support teams. The most sought-after specialties in the Massachusetts market include cloud infrastructure support, SaaS platform support, and hardware and networking troubleshooting for regulated industries. Find a role that fits below and apply directly.
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Showing 4 of 42+ Technical Support Engineer jobs
Meet Our Team:
We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Due to occasional work with FedRamp; US Citizenship is required.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.
Who You Are:
- Strong analytical and problem-solving skills.
- Bachelors or Master’s degree in Computer Science and Engineering, or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
- 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Experience with PEGA is a plus
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Meet Our Team:
We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Due to occasional work with FedRamp; US Citizenship is required.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.
Who You Are:
- Strong analytical and problem-solving skills.
- Bachelors or Master’s degree in Computer Science and Engineering, or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience
What You've Accomplished:
- 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
- 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Experience with PEGA is a plus
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
See All 42 Technical Support Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsTechnical Support Engineer Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Support Engineer Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
What Massachusetts Employers Look For
The qualifications that appear most often in technical support engineer jobs across Massachusetts.
- Bachelor's degree in computer science, information technology, or a related technical field
- Demonstrated experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for interacting with technical and non-technical users
- Experience supporting cloud platforms including AWS, Azure, or Google Cloud environments
- Relevant industry certification such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals
Technical Support Engineer Jobs in Massachusetts: Frequently Asked Questions
How do you become a technical support engineer in Massachusetts?
There is no state-issued license required to work as a technical support engineer in Massachusetts. The typical path begins with a bachelor's degree in computer science, information systems, or a related field from a Massachusetts institution or equivalent, followed by entry-level IT support experience. Earning vendor-neutral certifications such as CompTIA A+ or Network+, or platform-specific credentials from Microsoft or AWS, substantially improves hiring prospects with Massachusetts technology and life sciences employers.
How much do technical support engineers make in Massachusetts?
Technical support engineers in Massachusetts earn a median of about $138,230 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $95,090 for the lowest 10% to over $215,290 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support engineers in Massachusetts?
Employers hiring technical support engineers in Massachusetts right now include The Granite, Werfen, and Amazon, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of enterprise software firms, biotech companies, and financial technology organizations means technical support roles appear consistently across both large corporations and mid-size product companies headquartered in the Boston metro and Route 128 corridor.
Which Massachusetts cities have the most technical support engineer jobs?
Boston, Waltham, and Massachusetts have the most technical support engineer openings in Massachusetts. Boston and Cambridge anchor the market through their dense clusters of technology companies, academic medical centers, and financial services firms, while suburban Route 128 cities like Waltham and Burlington are home to major software and life sciences employers whose support operations generate consistent demand outside the urban core.
Are there remote technical support engineer jobs in Massachusetts?
Yes, and more than most fields. About 47% of technical support engineer openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting the desk-based and software-focused nature of many roles in the state's technology sector. Positions supporting SaaS platforms, cloud infrastructure, and internal IT helpdesk functions are the most likely to be fully remote or on a hybrid schedule.
How can I get hired as a technical support engineer in Massachusetts with little or no experience?
The most realistic entry path is an IT support associate or tier-one helpdesk role, which many Massachusetts technology companies and hospital systems use as a direct pipeline into technical support engineering. Employers like Philips North America, Rapid7, and large academic medical centers in Boston regularly bring on candidates from adjacent roles such as desktop support technician or systems administrator assistant. Earning CompTIA A+ before applying gives candidates a concrete credential that offsets limited hands-on experience and meets the baseline requirement listed in most Massachusetts entry-level postings.
Where can I find and apply to technical support engineer jobs in Massachusetts?
You can find and apply to technical support engineer jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across the technology, life sciences, financial services, and healthcare sectors. Search the listings to find roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 42 Technical Support Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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