Case Assistant Jobs
Case assistant jobs are open across legal, healthcare, social services, and government agencies, from entry-level to senior positions, with specializations in litigation support, medical case management, and social work coordination. See the openings below and apply to the ones that match your experience.
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We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
Serves as primary contact for students seeking disability-related services, manages lower-complexity cases, and supports Case Managers with complex matters. Independently reviews documentation, facilitates the interactive process, and determines and approves reasonable accommodations in compliance with the ADA, Section 504, and institutional policies.
Job Category: Exempt
Hiring Range: $53,000.00
Pay Basis: Annually
Subject to Grant Funding? No
Essential Job Functions:
1. Supports daily office operations by triaging calls and walk-in inquiries, responding to emails addressing student concerns, and providing accurate information and referrals regarding disability-related services and resources.
2. Reviews and interprets medical, psychological, and psychoeducational documentation and accommodation requests for an assigned caseload of students with disabilities.
3. Conducts the interactive process with students to evaluate accommodation requests, determine and approve reasonable accommodations, and monitor and adjust individual accommodation plans for lower-complexity cases; consults with the assigned Case Manager on highly complex cases.
4. Conducts the interactive process to evaluate verification requests, determine and approve reasonable absences and/or academic considerations, and monitor and adjust individual verification plans for lower-complexity cases; consults with the assigned Case Manager on highly complex cases.
5. Reviews and interprets military, medical, psychological, and psychoeducational documentation supporting verification requests for students with or without disabilities.
6. Supports university compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and applicable institutional policies and procedures.
7. Reviews accommodation utilization, identifies systemic accessibility barriers, and provides guidance to campus partners to support compliance and mitigate institutional risks.
8. Maintains accurate, organized, and confidential electronic and physical case records in accordance with FERPA, ADA, and university policies.
9. Evaluates urgent student requests and exercises independent judgment to determine and execute an immediate action plan for essential and emergency matters.
10. Communicates and collaborates with faculty, staff, and internal and external university constituents, exercising sound judgment and discretion to facilitate accommodations, address concerns, and resolve disputes.
11. Prepares special and ad hoc reports and summaries, analyzes inquiries, and independently gathers and evaluates relevant information from institutional sources and systems.
12. Develops and implements educational programs, coordinates departmental collaborations, and supports campus-wide awareness initiatives related to disability, accommodations, and accessibility.
13. Coordinates accommodation requests and provides on-site assistance to students with disabilities during university commencement and convocation ceremonies.
14. Assists with training, supervising, and coordinating student employees within the office.
15. Ensures compliance with institutional policies, procedures, and legal practices.
16. Performs special projects and other duties as assigned or required.
Job Requirements:
Required Knowledge, Skills, & Abilities: Knowledge:
1. Knowledge of federal, state, local laws, rules, regulations, and college and university policies related to disabilities.
2. Proficient knowledge of MS Office, including Word, Excel, PowerPoint, Outlook, and data entry skills.
3. Customer and Personal Service – Proficient knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
Skills:
1. Speaking: Skilled in communicating information clearly and effectively to individuals and groups.
2. Writing: Skilled in preparing clear, concise, and effective written communications tailored to the needs of the audience.
3. Critical Thinking: Skilled in applying logic and reasoning to evaluate alternatives, identify strengths and weaknesses, and assess potential solutions.
4. Complex Problem-Solving: Skilled in identifying complex problems, analyzing relevant information, evaluating alternatives, and implementing effective solutions.
5. Service Orientation: Skilled in identifying and responding to the needs of others by providing effective and responsive service.
6. Organization and Attention to Detail: Skilled in organizing and prioritizing tasks, managing multiple responsibilities, and maintaining accuracy and attention to detail.
7. Initiative and Creativity: Skilled in identifying opportunities for improvement, developing creative solutions, taking initiative, and following through on responsibilities.
Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Ability to interpret and explain guidelines, policies, and procedures.
3. Ability to work effectively and collaboratively with faculty, staff, administrators, students, and partners.
4. Ability to monitor case management, using a database.
5. Ability to work in sensitive and stressful situations professionally and confidentially.
6. Ability to use databases and case management systems to track, monitor, and maintain accurate case records.
7. Ability to handle sensitive and stressful situations with professionalism, discretion, and confidentiality.
Physical Requirements and Working Conditions:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.
Required Certifications/Licensures:
Required Education: Bachelor's Degree
Major (if required: Education, Psychology, Counseling, Social Work, or a related field.
Required Experience: Minimum two (2) years of experience in case management, social services, higher education, or a related administrative support role.
Preferred Qualifications:
1. Knowledge of ADA, Section 504, and disability accommodation processes.
2. Experience working in higher education or student affairs.
3. Familiarity with case management or student information systems (e.g., Maxient, Banner).
4. Experience working with individuals with disabilities or in a disability services environment.
5. Bilingual or multilingual proficiency.
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
Serves as primary contact for students seeking disability-related services, manages lower-complexity cases, and supports Case Managers with complex matters. Independently reviews documentation, facilitates the interactive process, and determines and approves reasonable accommodations in compliance with the ADA, Section 504, and institutional policies.
Job Category: Exempt
Hiring Range: $53,000.00
Pay Basis: Annually
Subject to Grant Funding? No
Essential Job Functions:
1. Supports daily office operations by triaging calls and walk-in inquiries, responding to emails addressing student concerns, and providing accurate information and referrals regarding disability-related services and resources.
2. Reviews and interprets medical, psychological, and psychoeducational documentation and accommodation requests for an assigned caseload of students with disabilities.
3. Conducts the interactive process with students to evaluate accommodation requests, determine and approve reasonable accommodations, and monitor and adjust individual accommodation plans for lower-complexity cases; consults with the assigned Case Manager on highly complex cases.
4. Conducts the interactive process to evaluate verification requests, determine and approve reasonable absences and/or academic considerations, and monitor and adjust individual verification plans for lower-complexity cases; consults with the assigned Case Manager on highly complex cases.
5. Reviews and interprets military, medical, psychological, and psychoeducational documentation supporting verification requests for students with or without disabilities.
6. Supports university compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and applicable institutional policies and procedures.
7. Reviews accommodation utilization, identifies systemic accessibility barriers, and provides guidance to campus partners to support compliance and mitigate institutional risks.
8. Maintains accurate, organized, and confidential electronic and physical case records in accordance with FERPA, ADA, and university policies.
9. Evaluates urgent student requests and exercises independent judgment to determine and execute an immediate action plan for essential and emergency matters.
10. Communicates and collaborates with faculty, staff, and internal and external university constituents, exercising sound judgment and discretion to facilitate accommodations, address concerns, and resolve disputes.
11. Prepares special and ad hoc reports and summaries, analyzes inquiries, and independently gathers and evaluates relevant information from institutional sources and systems.
12. Develops and implements educational programs, coordinates departmental collaborations, and supports campus-wide awareness initiatives related to disability, accommodations, and accessibility.
13. Coordinates accommodation requests and provides on-site assistance to students with disabilities during university commencement and convocation ceremonies.
14. Assists with training, supervising, and coordinating student employees within the office.
15. Ensures compliance with institutional policies, procedures, and legal practices.
16. Performs special projects and other duties as assigned or required.
Job Requirements:
Required Knowledge, Skills, & Abilities: Knowledge:
1. Knowledge of federal, state, local laws, rules, regulations, and college and university policies related to disabilities.
2. Proficient knowledge of MS Office, including Word, Excel, PowerPoint, Outlook, and data entry skills.
3. Customer and Personal Service – Proficient knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
Skills:
1. Speaking: Skilled in communicating information clearly and effectively to individuals and groups.
2. Writing: Skilled in preparing clear, concise, and effective written communications tailored to the needs of the audience.
3. Critical Thinking: Skilled in applying logic and reasoning to evaluate alternatives, identify strengths and weaknesses, and assess potential solutions.
4. Complex Problem-Solving: Skilled in identifying complex problems, analyzing relevant information, evaluating alternatives, and implementing effective solutions.
5. Service Orientation: Skilled in identifying and responding to the needs of others by providing effective and responsive service.
6. Organization and Attention to Detail: Skilled in organizing and prioritizing tasks, managing multiple responsibilities, and maintaining accuracy and attention to detail.
7. Initiative and Creativity: Skilled in identifying opportunities for improvement, developing creative solutions, taking initiative, and following through on responsibilities.
Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Ability to interpret and explain guidelines, policies, and procedures.
3. Ability to work effectively and collaboratively with faculty, staff, administrators, students, and partners.
4. Ability to monitor case management, using a database.
5. Ability to work in sensitive and stressful situations professionally and confidentially.
6. Ability to use databases and case management systems to track, monitor, and maintain accurate case records.
7. Ability to handle sensitive and stressful situations with professionalism, discretion, and confidentiality.
Physical Requirements and Working Conditions:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.
Required Certifications/Licensures:
Required Education: Bachelor's Degree
Major (if required: Education, Psychology, Counseling, Social Work, or a related field.
Required Experience: Minimum two (2) years of experience in case management, social services, higher education, or a related administrative support role.
Preferred Qualifications:
1. Knowledge of ADA, Section 504, and disability accommodation processes.
2. Experience working in higher education or student affairs.
3. Familiarity with case management or student information systems (e.g., Maxient, Banner).
4. Experience working with individuals with disabilities or in a disability services environment.
5. Bilingual or multilingual proficiency.
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
Case Assistant Jobs by Experience Level
See All 100 Case Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Case Assistant JobsCase Assistant Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in case assistant jobs.
- Associate or bachelor's degree in human services, social work, healthcare, or a related field
- Experience maintaining accurate case files, documentation, and intake records
- Proficiency with case management software or electronic health record systems
- Strong written and verbal communication skills for client and stakeholder interaction
- Ability to manage multiple active cases under time constraints and shifting priorities
- Familiarity with relevant regulations, compliance standards, or reporting requirements in the case area
Tips for Your Case Assistant Job Search
Tailor your resume to case type
Case assistants work in legal, medical, and social services contexts, and hiring managers notice when your resume reflects the right one. Highlight the specific case types you've managed, the documentation systems you've used, and the client populations you've served.
Apply early to roles that fit
Migrate Mate lists case assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight case management software by name
Generic phrases like 'proficient in case management tools' won't stand out. Name the platforms you've actually used, whether that's Salesforce, Apricot, ClientTrack, or another system, so recruiters can match your experience to their tech stack.
Get a credential before applying to social services
Many county and nonprofit case assistant roles require a Human Services or Social Work certificate even at the entry level. Completing a recognized credential program before you apply removes a common screening barrier and strengthens your offer negotiation position.
Prepare a scenario answer for high-caseload situations
Interviewers for case assistant roles almost always ask how you've managed competing priorities across multiple active cases. Prepare a concrete example that includes the number of cases, the competing deadlines, and the specific steps you took to stay organized.
Follow up referencing a specific case detail
A generic thank-you email after a case assistant interview rarely moves the needle. Reference a specific case type or workflow you discussed and briefly restate why your documentation or coordination experience fits that need directly.
Case Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most case assistants?
The most active employers for case assistants right now are Alaska Native Tribal Health Consortium, Sutter Health, and Caritas Family Solutions, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Legal and healthcare organizations tend to post the highest volumes of case assistant openings consistently.
How many case assistant jobs are remote?
About 34% of case assistant openings are fully remote or hybrid as of November 2026, though availability varies significantly by specialty. Administrative and documentation-heavy roles in legal case support or insurance claims tend to offer the most remote flexibility, while positions involving direct client contact in social services or healthcare are more commonly on-site.
How do you become a case assistant?
Start by completing an associate or bachelor's degree in human services, social work, healthcare administration, or a related field. Gain hands-on experience through internships, volunteer work, or entry-level administrative roles in a relevant setting. Learn the case management software common to your target industry, build familiarity with client documentation standards, and pursue a field-specific certificate if your target employers require one.
Can you get a case assistant job with little experience?
Yes, many case assistant roles are designed as entry points into case management careers and do not require prior professional experience. Employers in social services and healthcare regularly hire candidates who demonstrate relevant coursework, volunteer work with vulnerable populations, or strong organizational and communication skills. Internships completed during a degree program are often treated as equivalent to paid work experience during screening.
What does the case assistant interview process look like?
Most case assistant interviews involve an initial phone screen with a recruiter or HR contact, followed by one or two in-person or video interviews with the hiring manager or a panel from the team. Expect scenario-based questions about managing caseloads, handling difficult client interactions, and maintaining documentation accuracy. Some employers in healthcare or social services add a written exercise or a brief review of a sample case file.
Where can I find and apply to case assistant jobs?
You can find and apply to case assistant jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your specialty and experience level, then apply directly to each listing that fits.
See All 100 Case Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Case Assistant Jobs