Center Manager Jobs in Milwaukee, WI
Center Manager jobs in Milwaukee are concentrated in healthcare, logistics, and community services, with strong demand across Walker's Point, the Menomonee Valley, and the Near West Side. Employers hiring right now include Rehlko, Wantable, and Concentra. Find a role that fits below and apply directly.
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The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.
- Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
- Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
- Work with clinicians to support staff competency regarding all patient care needs
- Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
- Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
- Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
- Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
- Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
- Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
- Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations
- Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
- Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
- Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
- Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
- Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
- Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
- Maintain accountability for implementing and consistently maintaining center initiatives and workflows
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Bachelor's degree preferred
- Some college courses from an accredited college or university or equivalent education and experience
- In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
Job-Related Experience
- Customarily has at least three or more years of work leadership or operations management experience
- Prior healthcare experience and/or customer service-related experience preferred
Job-Related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Strong service mentality and a focus on achieving all aspects of defined service standards
- Excellent telephone and personal etiquette
- Warm, positive, energetic, and professional demeanor
- Effective oral and written communication skills
- Tactful and diplomatic communication style
- Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
- Performance assessment skills
- Continued focus on self-development
- Proficient in computer applications such as Word and Excel
- Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
- Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
- Ability to resolve colleague, client, and patient issues in an effective and timely manner
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
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Center Manager Jobs in Milwaukee: Frequently Asked Questions
How do I get a center manager job in Milwaukee?
The strongest path into a center manager role in Milwaukee is through the city's healthcare networks, community development organizations, and distribution operations, where demand is consistent. Employers in the Menomonee Valley industrial corridor and nonprofit hubs near downtown prioritize candidates with direct team leadership experience. Familiarity with Milwaukee's specific community programs and demonstrated ability to manage budgets and staff give local applicants a clear edge over generalist applicants.
Which companies hire center managers in Milwaukee?
Companies currently hiring center managers in Milwaukee include Rehlko, Wantable, and Concentra, per current listings on Migrate Mate as of September 2026. Milwaukee's hiring is driven by a mix of regional healthcare systems, logistics operators, and community service organizations spread across the city's commercial districts.
Are there remote center manager jobs in Milwaukee?
Yes, though remote availability is limited for center managers, since most roles require on-site leadership and daily facility oversight. About 0% of center manager openings tied to Milwaukee are remote or hybrid as of September 2026, reflecting the hands-on nature of most positions. The parts of the role most likely to allow remote flexibility are reporting, scheduling, and administrative coordination tasks.
How can I get a center manager job in Milwaukee with little or no experience?
The most realistic entry path in Milwaukee is through a shift supervisor or assistant manager role at one of the city's community health centers, workforce development programs, or retail operations. Organizations in Milwaukee's near-north side and south side neighborhoods often hire entry-level supervisors and promote internally. Building experience with scheduling software, staff coordination, and budget reporting makes the transition to a center manager title significantly faster with Milwaukee-based employers.
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See All 60 Center Manager Jobs in Milwaukee
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