Operations Coordinator Jobs in Wisconsin

Position Summary

FITBENCH, a commercial fitness equipment company, is hiring an Operations & Sales Support Coordinator to keep orders moving from quote to cash. This person enters and manages sales orders, coordinates freight and deliveries, supports service requests, runs tradeshow logistics, and handles collections and vendor bill pay. It is a hands-on role for an organized, detail-driven person who likes variety and owning a process end to end.

Key Responsibilities

Sales order processing

• Verifies and approves sales orders and customer information in NetSuite

• Confirm pricing, terms, lead times, and deposits with customers and sales reps

• Keep order status current and send order confirmations and updates

• Create and follow up on customization orders, with specific item and decal ordering

Service support

• Log and track warranty and service requests through resolution

• Coordinate parts orders, technicians, and RMAs with vendors and customers

• Keep service records and customer history up to date

Shipping coordination

• Quote and book LTL and parcel freight, as needed for the sales team

• Assist with white glove installer coordination

• Track small pack shipments, confirm POD and resolve issues and damage claims

Tradeshow coordination

• Register for shows; book booth space, hotels, and travel

• Coordinate booth, materials ordering and demo equipment shipping, setup, and return

• Manage show budgets, deadlines, and lead follow-up handoff to sales

Collections (accounts receivable)

• Monitor aging reports and follow up on past-due invoices by phone and email

• Apply customer payments and reconcile deposits

• Flag credit risks and escalate accounts as needed

Bill pay (accounts payable)

• Enter and match vendor bills to POs and receipts

• Prepare payment runs for approval and process payments

• Maintain vendor records and resolve billing discrepancies

General

• Support the team with in-office inquires, reporting, filing, shared drive organization and other duties as assigned

Qualifications- Required

• 2+ years in customer service, order entry, logistics, or office/accounting support

• Working knowledge of accounts receivable and accounts payable basics

• Strong Excel skills and comfort learning an ERP system

• Clear, professional phone and email communication

• Highly organized; able to juggle many tasks and deadlines

Preferred

• Associate's or bachelor's degree in business, supply chain, or accounting

• NetSuite experience

• Background in equipment, manufacturing, or distribution

• Tradeshow or event planning experience

Compensation & Schedule

• Pay: $23–$28 per hour, based on experience

• Classification: Full-time, hourly, non-exempt, in-office

• Schedule: Monday–Friday, about 40 hours per week

• Reports to: Sales Operation Manager

• Benefits: Health, dental, vision, PTO, 401(k), computer provided and phone stipend

If you are a results-oriented individual with a passion for driving sales success, we want to hear from you. Apply now to join our team as a Support Coordinator.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• CRM software: 1 year (Required)
• NetSuite: 1 year (Preferred)

Ability to Commute:

• Ixonia, WI 53036 (Required)

Work Location: In person