Operations Coordinator Jobs in Wisconsin

Job Summary

Design Showroom Operations Coordinator

Part-Time | Up to 25 Hours/Week | $23/Hour | Hybrid position

THE ROLE

We are looking for a highly organized, proactive, and detail-oriented Operations Coordinator for Design Showroom.

We are a Showroom to the trade and a custom drapery Workroom. Our Showroom carries a wide range of furniture, blinds, and other products for the design trade. This role sits at the center of our day-to-day operations, helping information, orders, communication, and follow-up move smoothly between our designers, vendors, receiver, Showroom staff, and Workroom staff.

This is not a role for someone who simply waits for a task to be assigned. We are looking for someone who naturally takes ownership, notices what needs to happen next, follows through, and keeps things from falling through the cracks.

Job Duties:

ORDERS & PURCHASING

• Prepare and process POs, ensuring they are accurate and sent to the correct vendors in Quickbooks
• Track PO acknowledgements, order status, and outstanding information
• Coordinate order details between sales, vendors, receiving, showroom, and workroom
• Follow up on orders that need attention or additional information
• Keep the team informed of important order updates or changes

COMMUNICATION & DESIGNER SUPPORT

• Monitor and organize incoming company email
• Route requests to the appropriate person and identify time-sensitive items
• Communicate professionally with designers, vendors, customers, and our internal team
• Follow up on unanswered requests so important communication does not get lost
• Help keep designers and the appropriate team members informed as projects and orders move forward

DAMAGE, WARRANTY & RETURNS

• Own the follow-up process once a damage, warranty, return, or order issue is identified
• Gather photos, documentation, and order information needed to address the issue
• Submit vendor claims and track them through resolution
• Coordinate replacement parts or products, repairs, returns, credits, or other resolutions
• Communicate updates and next steps to the appropriate team members
• Escalate issues when needed and continue following up until they are resolved

FOLLOW-THROUGH & OPEN LOOPS

• Track open orders, claims, and outstanding issues
• Know what is waiting, who owns the next step, and when follow-up is needed
• Follow up with vendors and team members until items are completed
• Notice the unanswered email, missing acknowledgement, unresolved claim, or outstanding request and take ownership of moving it forward
• Help make sure details do not get lost between sales, vendors, receiving, showroom, and workroom

WHO WE'RE LOOKING FOR

PROACTIVEYou see what needs to happen next without waiting to be asked.

ORGANIZEDYou can manage multiple priorities while keeping details accurate and organized.

ACCOUNTABLEWhen you take something on, you follow it through to completion.

A STRONG COMMUNICATORYou are comfortable communicating professionally with designers, vendors, customers, and our team.

A PROBLEM SOLVERYou can figure out the next step, work through an issue, and know when something needs to be escalated.

INDEPENDENTYou can manage your responsibilities without constant direction and can keep yourself moving throughout the day.

Experience with Quickbooks is required. Experience in POs, sales support, customer service, vendor communication, order coordination, and/or operations is a plus. Experience in furniture, interior design, textiles, window treatments, or a related industry is also helpful, but not required.

THE RIGHT FIT

You are someone who naturally thinks:

“What needs to happen next?”

You notice the vendor who has not responded, the missing PO acknowledgement, the damage claim that is still open, or the information someone is waiting on, and you take ownership of moving it forward.

We can teach you our products, vendors, and processes. What matters most is initiative, organization, follow-through, accountability, and the ability to keep multiple moving pieces organized.

COMPENSATION & DETAILS

$23/hour | Part-time, maximum 25 hours/week | Hybrid position

Work-from-home flexibility available.

Because this is a part-time role, we value focused, productive use of scheduled hours and strong time management.

TO APPLY

Please submit your resume along with a brief letter introducing yourself and sharing why you feel you would be a great fit for this role and our team.

Pay: $23.00 per hour

Expected hours: No more than 25.0 per week

Work Location: Hybrid remote in Mequon, WI 53092