Operations Coordinator Jobs in California

Overview

We are seeking a dynamic and bilingual Operations Coordinator and Owner Support professional to join our team! This energetic role is vital in ensuring smooth office operations, providing exceptional support to business owners, and maintaining efficient communication channels. If you thrive in a fast-paced environment, possess excellent organizational skills, and are fluent in two languages, this opportunity maybe perfect for you! Join us to make a meaningful impact by streamlining processes, supporting clients, techs in the field, and fostering a positive office atmosphere.

Duties

• Provide comprehensive support to business owners by coordinating schedules, managing correspondence, and assisting with administrative tasks
• Bilingual proficiency in Spanish, with excellent verbal and written communication skills in both languages
• Track daily field production, including crew arrival and departure times, employees assigned, work completed, remaining work, job status.

Review technician job notes and required before, progress, and after photographs;

Track materials, inventory needs, purchases, special orders, and equipment or rental needs before return visits are scheduled.

Coordinate the handoff of completed exclusion and cleanout work from Mighty Men Services to Mighty Men Pest Control for trap checks and monitoring.

Prepare job commission calculations, verify team participation, on multi-day or split-team jobs, and organize information for payroll approval.

Maintain proposal follow-up, open customer items, job-cost information, payment status,

Audit call logs and lead records by comparing marketing calls with CSR records, sales outcomes, duplicate or existing customers, nonservice calls,

Help measure marketing performance by source, call quality, booked inspections, completed sales, revenue, credits, and unexplained discrepancies.

Assist with marketing projects such as prospect lists, property-management outreach, campaign follow-up, website or advertising information, call tracking, and organizing marketing priorities.

Use AI tools responsibly to help draft procedures, reports, summaries, training materials, customer communications, marketing content, and structured checklists.

Turn repeated owner instructions into standard operating procedures, forms, trackers, and training tools.

Prepare concise daily and weekly reports showing what is complete, what is missing, who is responsible, and what requires owner approval.

Protect confidential employee, customer, financial, payroll, and company information.

• Qualifications
• Fluent professional communication in English and Spanish.

At least three years of experience in operations coordination, office management, construction administration, field services, property management, marketing coordination, or a similar service business.

Strong Excel or Google Sheets skills, including formulas, filters, sorting, reconciliations, and organized trackers.

Experience using a CRM, scheduling platform, call-tracking platform, field-service system, or similar business software.

Comfort working with job costs, commissions, timecards, payroll preparation, reports, and numerical details.

Strong written communication, follow-through, judgment, and attention to detail.

Ability to follow up firmly and respectfully with technicians and office staff when information is missing.

Practical familiarity with AI tools such as ChatGPT and the ability to review, correct, and take responsibility for AI-assisted work.

Ability to manage changing priorities without losing track of deadlines or commitments.

Ability to travel to local jobsites when operational follow-up requires it.

Preferred Qualifications

Experience in pest control, construction, home services, restoration, facilities, or another field-service company.

Experience auditing call logs, marketing leads, advertising charges, or sales conversion data.

Experience with FieldRoutes or comparable field-service software.

Basic bookkeeping, job-costing, payroll, or commission experience.

Experience creating procedures, forms, dashboards, or workflow improvements.

Join us today to be part of a vibrant team dedicated to delivering outstanding support while fostering a positive work environment!

Pay: $26.50 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person