Mid Level Change Management Specialist Jobs
Mid level change management specialist jobs go to professionals ready to own transformation initiatives end to end, guide stakeholders through complex transitions, and deliver measurable adoption outcomes with limited oversight. Openings run across Technology & Software, Manufacturing, and Insurance, with 22% of roles offered remotely or hybrid, and employers like KLA, Guidehouse, and Testingxperts hiring at this level now.
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Change Management Lead – Salesforce Modernization
Location: Hybrid (Baltimore, MD)
Duration: 12 Months
Description:
The Change Management Lead for Salesforce Modernization plays a pivotal leadership role in guiding the enterprise-wide upgrade and optimization of the City’s Salesforce-based platform. This position is responsible for driving cross-functional collaboration, stakeholder engagement, and user adoption to ensure that the modernized system delivers improved resident experience, operational efficiency, and long-term sustainability. The role includes project management, communications oversight, training development, and continuous process improvement, with a focus on minimizing disruption and maximizing value realization from the modernization initiative.
Key Responsibilities:
Strategic Implementation Leadership
- Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce ensuring alignment with organizational goals and objectives.
- Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all city departments and agencies impacted by modernization.
- Champion organizational change through structured methodologies (e.g., ADKAR, Bridges’ Transition Model) to facilitate system adoption and minimize resistance.
Cross-Functional Coordination & Stakeholder Management
- Serve as the primary liaison between operations, IT, City Works, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.
- Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to service delivery.
Training Program Development & User Support
- Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce platform.
- Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.
System Optimization & Performance Management
- Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in workflows.
- Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce.
- Develop and maintain system documentation, standard operating procedures, and best practices guidelines for modernization.
Risk Management & Compliance
- Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce upgrade.
- Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.
- Maintain high standards for data integrity and compliance throughout operations and processes.
Reporting & Analytics
- Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.
- Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.
Required Qualifications
- Bachelor’s degree in psychology, Business Administration, Management, Organizational Leadership, Public Administration, or a related field.
- Minimum of 5-7 years of progressive experience managing large-scale CRM or ERP implementations, with specific experience in Salesforce or 311 modernization preferred.
- Demonstrated experience in cross-departmental stakeholder management and enterprise-level change initiatives.
- Demonstrated expertise in organizational change management methodologies (e.g., ADKAR, Bridges’ Transition Model, McKinsey 7-S, Nudge Theory).
- Strong understanding of project management tools and methodologies (e.g., Agile, PMP, Jira).
- Excellent leadership, communication (written and verbal), and stakeholder management skills.
- Ability to manage multiple priorities and complex projects in a fast-paced environment.
- Strong analytical skills and attention to detail.
Preferred Qualifications
- Master’s degree in organizational psychology, Organizational Development, Business Administration, or a related field.
- Professional certifications in Salesforce and/or Change Management (e.g., Prosci’s Certified Change Management Professional (CCMP)).
- Experience in government or public sector environment, preferably at the local government level.
- Knowledge of performance support tools (e.g., WhatFix, Pendo, WalkMe) and online training platforms (e.g., Articulate).
- Experience with Learning Management Systems and training program development.
- Familiarity with local government operations and systems integration challenges.
Change Management Lead – Salesforce Modernization
Location: Hybrid (Baltimore, MD)
Duration: 12 Months
Description:
The Change Management Lead for Salesforce Modernization plays a pivotal leadership role in guiding the enterprise-wide upgrade and optimization of the City’s Salesforce-based platform. This position is responsible for driving cross-functional collaboration, stakeholder engagement, and user adoption to ensure that the modernized system delivers improved resident experience, operational efficiency, and long-term sustainability. The role includes project management, communications oversight, training development, and continuous process improvement, with a focus on minimizing disruption and maximizing value realization from the modernization initiative.
Key Responsibilities:
Strategic Implementation Leadership
- Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce ensuring alignment with organizational goals and objectives.
- Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all city departments and agencies impacted by modernization.
- Champion organizational change through structured methodologies (e.g., ADKAR, Bridges’ Transition Model) to facilitate system adoption and minimize resistance.
Cross-Functional Coordination & Stakeholder Management
- Serve as the primary liaison between operations, IT, City Works, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.
- Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to service delivery.
Training Program Development & User Support
- Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce platform.
- Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.
System Optimization & Performance Management
- Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in workflows.
- Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce.
- Develop and maintain system documentation, standard operating procedures, and best practices guidelines for modernization.
Risk Management & Compliance
- Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce upgrade.
- Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.
- Maintain high standards for data integrity and compliance throughout operations and processes.
Reporting & Analytics
- Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.
- Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.
Required Qualifications
- Bachelor’s degree in psychology, Business Administration, Management, Organizational Leadership, Public Administration, or a related field.
- Minimum of 5-7 years of progressive experience managing large-scale CRM or ERP implementations, with specific experience in Salesforce or 311 modernization preferred.
- Demonstrated experience in cross-departmental stakeholder management and enterprise-level change initiatives.
- Demonstrated expertise in organizational change management methodologies (e.g., ADKAR, Bridges’ Transition Model, McKinsey 7-S, Nudge Theory).
- Strong understanding of project management tools and methodologies (e.g., Agile, PMP, Jira).
- Excellent leadership, communication (written and verbal), and stakeholder management skills.
- Ability to manage multiple priorities and complex projects in a fast-paced environment.
- Strong analytical skills and attention to detail.
Preferred Qualifications
- Master’s degree in organizational psychology, Organizational Development, Business Administration, or a related field.
- Professional certifications in Salesforce and/or Change Management (e.g., Prosci’s Certified Change Management Professional (CCMP)).
- Experience in government or public sector environment, preferably at the local government level.
- Knowledge of performance support tools (e.g., WhatFix, Pendo, WalkMe) and online training platforms (e.g., Articulate).
- Experience with Learning Management Systems and training program development.
- Familiarity with local government operations and systems integration challenges.
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Mid Level Change Management Specialist Jobs: Frequently Asked Questions
How do I get a mid level change management specialist job?
Lead with concrete evidence of ownership, not just participation. Highlight projects where you drove a change initiative from planning through adoption measurement, managed stakeholder resistance, and reported outcomes to leadership. Mid level hiring managers want to see that you can operate independently across a full change lifecycle, so tailor your resume to show scope, not just tasks, and quantify adoption or engagement results wherever possible.
Which companies hire mid level change management specialists?
Companies hiring mid level change management specialists right now include KLA, Guidehouse, and Testingxperts, based on current listings on Migrate Mate as of August 2026. Large enterprises undergoing digital transformation, healthcare system consolidations, and government-adjacent organizations tend to sustain the steadiest demand for change management professionals at this experience level.
Are there remote mid level change management specialist jobs?
Yes, and quite a few. About 22% of mid level change management specialist openings are remote or hybrid as of August 2026, reflecting how readily the core work, stakeholder communication, training coordination, and impact tracking, translates to distributed settings. Fully on-site roles do exist, typically at organizations with large frontline workforces or sensitive operational environments.
How do I move up to a mid level change management specialist role?
The path to mid level runs through demonstrated ownership rather than time alone. Focus on building a portfolio that shows you managed a change initiative from current-state assessment through sustained adoption, not just supported one. Earning a Prosci ADKAR certification or equivalent credential signals readiness to lead independently. Taking on stakeholder communication ownership and tracking adoption metrics in your current role gives you the concrete evidence mid level job descriptions require.
Which industries hire the most mid level change management specialists?
Mid Level change management specialist roles concentrate in Technology & Software, Manufacturing, and Insurance, based on current listings on Migrate Mate as of August 2026. These sectors tend to run large-scale technology implementations, regulatory compliance programs, or organizational restructurings that require dedicated change professionals with enough experience to manage workstreams and stakeholder groups without close supervision.