Mid Level Change Manager Jobs
Mid level change manager jobs go to professionals ready to own change initiatives end to end, coordinate cross-functional stakeholders, and deliver measurable adoption outcomes with limited day-to-day oversight. Roles are spread across on-site, hybrid, and remote settings in Technology & Software, Energy, and Manufacturing, with employers like KLA, Summit Utilities, and TikTok hiring at this level now.
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Change Management Lead – Salesforce Modernization
Location: Hybrid (Baltimore, MD)
Duration: 12 Months
Description:
The Change Management Lead for Salesforce Modernization plays a pivotal leadership role in guiding the enterprise-wide upgrade and optimization of the City’s Salesforce-based platform. This position is responsible for driving cross-functional collaboration, stakeholder engagement, and user adoption to ensure that the modernized system delivers improved resident experience, operational efficiency, and long-term sustainability. The role includes project management, communications oversight, training development, and continuous process improvement, with a focus on minimizing disruption and maximizing value realization from the modernization initiative.
Key Responsibilities:
Strategic Implementation Leadership
- Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce ensuring alignment with organizational goals and objectives.
- Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all city departments and agencies impacted by modernization.
- Champion organizational change through structured methodologies (e.g., ADKAR, Bridges’ Transition Model) to facilitate system adoption and minimize resistance.
Cross-Functional Coordination & Stakeholder Management
- Serve as the primary liaison between operations, IT, City Works, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.
- Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to service delivery.
Training Program Development & User Support
- Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce platform.
- Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.
System Optimization & Performance Management
- Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in workflows.
- Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce.
- Develop and maintain system documentation, standard operating procedures, and best practices guidelines for modernization.
Risk Management & Compliance
- Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce upgrade.
- Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.
- Maintain high standards for data integrity and compliance throughout operations and processes.
Reporting & Analytics
- Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.
- Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.
Required Qualifications
- Bachelor’s degree in psychology, Business Administration, Management, Organizational Leadership, Public Administration, or a related field.
- Minimum of 5-7 years of progressive experience managing large-scale CRM or ERP implementations, with specific experience in Salesforce or 311 modernization preferred.
- Demonstrated experience in cross-departmental stakeholder management and enterprise-level change initiatives.
- Demonstrated expertise in organizational change management methodologies (e.g., ADKAR, Bridges’ Transition Model, McKinsey 7-S, Nudge Theory).
- Strong understanding of project management tools and methodologies (e.g., Agile, PMP, Jira).
- Excellent leadership, communication (written and verbal), and stakeholder management skills.
- Ability to manage multiple priorities and complex projects in a fast-paced environment.
- Strong analytical skills and attention to detail.
Preferred Qualifications
- Master’s degree in organizational psychology, Organizational Development, Business Administration, or a related field.
- Professional certifications in Salesforce and/or Change Management (e.g., Prosci’s Certified Change Management Professional (CCMP)).
- Experience in government or public sector environment, preferably at the local government level.
- Knowledge of performance support tools (e.g., WhatFix, Pendo, WalkMe) and online training platforms (e.g., Articulate).
- Experience with Learning Management Systems and training program development.
- Familiarity with local government operations and systems integration challenges.
Change Management Lead – Salesforce Modernization
Location: Hybrid (Baltimore, MD)
Duration: 12 Months
Description:
The Change Management Lead for Salesforce Modernization plays a pivotal leadership role in guiding the enterprise-wide upgrade and optimization of the City’s Salesforce-based platform. This position is responsible for driving cross-functional collaboration, stakeholder engagement, and user adoption to ensure that the modernized system delivers improved resident experience, operational efficiency, and long-term sustainability. The role includes project management, communications oversight, training development, and continuous process improvement, with a focus on minimizing disruption and maximizing value realization from the modernization initiative.
Key Responsibilities:
Strategic Implementation Leadership
- Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce ensuring alignment with organizational goals and objectives.
- Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all city departments and agencies impacted by modernization.
- Champion organizational change through structured methodologies (e.g., ADKAR, Bridges’ Transition Model) to facilitate system adoption and minimize resistance.
Cross-Functional Coordination & Stakeholder Management
- Serve as the primary liaison between operations, IT, City Works, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.
- Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to service delivery.
Training Program Development & User Support
- Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce platform.
- Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.
System Optimization & Performance Management
- Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in workflows.
- Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce.
- Develop and maintain system documentation, standard operating procedures, and best practices guidelines for modernization.
Risk Management & Compliance
- Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce upgrade.
- Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.
- Maintain high standards for data integrity and compliance throughout operations and processes.
Reporting & Analytics
- Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.
- Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.
Required Qualifications
- Bachelor’s degree in psychology, Business Administration, Management, Organizational Leadership, Public Administration, or a related field.
- Minimum of 5-7 years of progressive experience managing large-scale CRM or ERP implementations, with specific experience in Salesforce or 311 modernization preferred.
- Demonstrated experience in cross-departmental stakeholder management and enterprise-level change initiatives.
- Demonstrated expertise in organizational change management methodologies (e.g., ADKAR, Bridges’ Transition Model, McKinsey 7-S, Nudge Theory).
- Strong understanding of project management tools and methodologies (e.g., Agile, PMP, Jira).
- Excellent leadership, communication (written and verbal), and stakeholder management skills.
- Ability to manage multiple priorities and complex projects in a fast-paced environment.
- Strong analytical skills and attention to detail.
Preferred Qualifications
- Master’s degree in organizational psychology, Organizational Development, Business Administration, or a related field.
- Professional certifications in Salesforce and/or Change Management (e.g., Prosci’s Certified Change Management Professional (CCMP)).
- Experience in government or public sector environment, preferably at the local government level.
- Knowledge of performance support tools (e.g., WhatFix, Pendo, WalkMe) and online training platforms (e.g., Articulate).
- Experience with Learning Management Systems and training program development.
- Familiarity with local government operations and systems integration challenges.
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Mid Level Change Manager Jobs: Frequently Asked Questions
How do I get a mid level change manager job?
Position your experience around ownership, not just participation. Highlight initiatives where you led stakeholder engagement, built change plans, or drove adoption metrics independently. Employers at this level want to see that you have managed the full lifecycle of at least one meaningful change effort. Tailor your resume to show scope, not just tasks, and quantify results wherever you can.
Which companies hire mid level change managers?
Companies hiring mid level change managers right now include KLA, Summit Utilities, and TikTok, based on current listings on Migrate Mate as of August 2026. At this level, hiring is most active at large enterprises running ERP, workforce, or digital transformation programs, as well as consulting firms that staff change practitioners on client engagements.
Are there remote mid level change manager jobs?
Yes, and the share is meaningful. About 29% of mid level change manager openings are remote or hybrid as of August 2026, reflecting how much of this work, including stakeholder workshops, training delivery, and communication planning, translates well to virtual formats. Fully on-site roles tend to cluster in industries with large frontline workforces or regulated environments.
How do I move up to a mid level change manager role?
The jump from entry level to mid level hinges on demonstrated project ownership. Build toward leading a change workstream independently, not just supporting one. Develop skills in impact assessment, resistance management, and change measurement. Earning a certification like Prosci ADKAR or CCMP signals structured methodology knowledge. Consistent delivery of measurable adoption outcomes is what separates mid level candidates from entry level ones.
Which industries hire the most mid level change managers?
Mid Level change manager roles concentrate in Technology & Software, Energy, and Manufacturing, based on current listings on Migrate Mate as of August 2026. These sectors tend to run large-scale system implementations, regulatory change programs, or organizational restructuring efforts that require dedicated change practitioners with enough experience to manage complexity without close supervision.