Client Service Analyst Jobs in Ohio

Job Summary: The Client Special Arrangements Analyst is responsible for supporting full-cycle client accounting—including billing and collections—for a designated group of high-volume, complex billing partners. This role provides strategic support in navigating intricate billing scenarios, ensuring timely invoice distribution, accurate collection efforts, and proper financial reporting within the firm's accounting system. The ideal candidate will demonstrate strong attention to detail, cross-functional communication skills, and the ability to thrive in a fast-paced, deadline-driven environment while maintaining the highest level of confidentiality.

Essential Job Duties:

• Manage full-cycle client accounting for assigned partners, including work-in-progress (WIP), accounts receivable (AR), trust, and unallocated funds.
• Understand client contractual agreements and partner relationships to identify trends and issues impacting profitability and client fee arrangements.
• Coordinate with the Intake team to ensure timely matter openings; address and resolve any related delays.
• Monitor new clients and matters to ensure compliance with billing guidelines, invoice formats, discount arrangements, and rate settings, working closely with the Pricing team.
• Collaborate with attorneys and practice group leaders to address billing requirements, as well as delinquent or partial billing issues.
• Use the firm’s collections software to monitor outstanding accounts and partner with the Collections team to follow up on invoices aged over 60 days.
• Utilize and support the firm’s electronic billing systems; communicate needs and issues to the eBilling team as necessary.
• Analyze financial data to recommend billing solutions and contribute to billing strategy improvements.
• Educate attorneys on alternative fee arrangements (AFAs) and support their implementation.
• Resolve complex billing and collections inquiries efficiently and professionally.
• Mentor and train junior billing team members, promoting development and process consistency.

Minimum Requirements:

• Associate’s or Bachelor’s degree in Accounting or a related field preferred.
• Prior experience in a law firm or legal industry strongly preferred.
• In-depth knowledge of electronic billing systems and best practices.
• Strong decision-making and problem-solving skills with a proactive mindset.
• Demonstrated experience supporting training and adoption of new billing technologies and systems.
• Strong analytical skills and a data-driven approach to identifying process improvements.
• Proficiency in Microsoft Office, especially Excel.
• Ability to manage competing priorities in a fast-paced environment.
• Exceptional attention to detail and strong time management skills.
• Excellent interpersonal and communication skills to work professionally across teams and with diverse stakeholders.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others. Please reach out for a comprehensive list of benefits provided.

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States.

Ice Miller LLP is an Equal Opportunity Employer.