Clinical Operations Lead Jobs in Hawaii

We recognize our competitive advantage - our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged.

BRIEF POSTING DESCRIPTION:

The P EX ENTERPRISE TECH SOFTWARE SVCS Department of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

This posting seeks to fill at either the Functional Analyst or Lead Functional Analyst; whichever level is most suited to the qualifications of the applying candidate.

Functional Analyst

JOB FUNCTION:

Under the direction of the Technical Program Manager, provides corporate-wide support for implementation and optimization of policies, programs, projects and procedures for SAP Security/GRC. Serves as the subject matter expert in the administration, management and support of all matters pertaining to the following technical and functional areas and processes within the SAP Security/GRC for:

• SAP ERP Central Component (ECC)

• Security

• Governance Risk & Compliance (GRC)

• CRM

• Business Warehouse

• Fiori

• SAP SuccessFactors

The Functional Analyst (FA) / Lead Functional Analyst (LFA) in SAP Security will be responsible for SAP Security access and user access controls for all the SAP instances of the company. This position will work closely with the SAP functional teams in architecting, designing, implementing and governing the SAP security framework. The FA/LFA will also work with the Company’s Compliance Area to ensure the internal and external audit requirements are met.

The Functional Analyst will provide Level 1 technical and functional support and responsible for creating work request tickets for the SAP Security Team to control user access for all the SAP instances of the company. May perform other duties such as gathering of information in preparation of annual audits, provide Level 1 technical and functional and support, assist the Security LFA to perform configuration within SAP Security/GRC to support and enhance solutions, and assist the Security LFA in resolving functional, configuration, and data errors in the system, develop technical and functional and technical documentation and specifications, assist the Security LFA in creating business process definitions, and coordinate development efforts with the technical resources within the SAP CCOE.

Works closely with the SAP Security Lead Functional Analysts and other Lead Functional Analyst across the Companies (Hawaiian Electric, Maui Electric, and Hawaii Electric Light) to design and implement work products and processes.

ESSENTIAL FUNCTIONS:

• Provides 1st level telephone and on-site support to resolve problems with or assist in the use of the SAP screens, tools, and processes. Monitors/updates the work intake/management system.
• Coordinate and facilitate corporate-wide efforts to maximize the consistent application of SAP policies, programs, projects and procedures by providing to process owners in all process areas in Hawaiian Electric, Maui Electric and Hawaii Electric Light Companies:
  • Define and implement Key Performance Indicators (KPIs).
  • Participate in process design activities and workshops (business blueprinting).
  • Review/approve definitive business processes for alignment with SAP technologies/architectures.
  • Act as a change agent for business process adoption and improvement.
  • Plan business process and functional application solutions.
  • Assist in defining and validating business requirements, including the identification and assessment of gaps between such requirements and SAP functional capabilities.
  • Maintain system solution design documents and testing documentation.
  • Assist in developing scripts and test data for testing SAP Solution processes, perform testing.
  • May facilitate functional workshops with business staff.
  • Provide functional support in user training.
  • Maintain FAQs – Application Questions.
  • Provide training to process owner(s) and end users for any changes resulting from problem resolution.
• Monitor and ensure that SAP is operating efficiently and the data between ERP modules of SAP and ancillary systems are consistent. Resolve data process errors in a timely manner.
• Provide Level 1 functional support and perform configuration and functional design.
  • Investigate functional problems & requirements.
  • Provide functional advice and solutions.
  • Scope and estimate changes.
  • Plan and perform functional impact assessment of changes, including support packs & patches.
  • Identify and coordinate application of the OSS Notes.
  • Support technical teams (middleware, reporting, etc.) by providing SAP functional expertise.
• Work with process area functional administrators, power users and end users in the testing and approval of software modifications and fixes provided by SAP. Ensure policies and procedures are in place for adequate global security profiles, position authorities and system control, and ensure appropriate table files are maintained.
• Support SAP Administrators, programmers and other Functional Administrators in the testing of SAP modifications, fixes, and the planning and implementation of new releases.
  • Create functional and business test cases.
  • Record and document all test tool design configuration and changes.
  • Manage full test cycles on SAP including go-live.
  • Report on test preparation, test execution and defect progress and trends.
  • Drive test cases creation with business and application support teams.
  • Qualify and certify testing of objects and changes to production.
• Assist stakeholders and users in the development of appropriate reports; review and assist with the maintenance of the global User Procedure Documents; assist with the development of new documents as appropriate. Assist with Security administration as related to access controls as needed.

• • Perform Job configuration in the SAP system.
  • Create change requests for the job scheduling and coordination of moving the job configuration to the production environment.

• Subject matter expert and owner of all aspects of the SAP Security administration as related to access and segregation of duty controls and other process area systems.
• Performs detailed analysis and design of SAP and SAP-related information systems, including new system development or modification or integration of existing systems. Assist to configure, program/adapt, test, troubleshoot, document, and implement SAP and SAP-related information systems and/or applications to meet client/customer needs (new or modifications). Coordinate and/or handle first-level technical support for Help Line, as needed.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience.
• Degree in Computer Science, Management Information Systems, Engineering or similar, required.
• Working knowledge of personal computers and web-based programs and related software, preparation of reports, and evaluation new software enhancements.
• Working knowledge of functional area policies, procedures and work processes.
• Working knowledge of SAP profiles and security access for SAP programs and reports.
• Working knowledge of SAP table structures and functions.
• Working knowledge of SAP standard reports.
• Basic knowledge of other related systems that integrate with SAP.
• Thorough knowledge of the principles of information and office technology management normally acquired through college level courses or equivalent experience.
• Working knowledge of utility business, business and/or engineering principles & practices desirable.
• Working knowledge of Unix, client-server/multi-tier, and workstation/PC/Internet/Mobile technologies and systems development.
• Good understanding of application interfacing concepts, basic reporting and database development and support.
• Ability to document and execute an integrated test plan and a user acceptance test plan.
• Ability to maintain status of tasks, defects, issues, and support requests on a daily basis in an appropriate tool.

Skills Requirements

• Familiarity with SAP and SAP related products/technologies related to Enterprise Resource Planning (ERP) and the disciplines contained within Work Management areas.
• Strong interpersonal skills to direct, influence, motivate and persuade various groups or individuals.
• Skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult or confrontational issues and the ability to handle such issues with professionalism by using tact, courtesy, respect and discretion.
• In-depth analytical, computational, organizational and time-management skills to handle various projects.
• Ability to work collaboratively as a member of a team.
• Ability to develop/maintain strong positive relationships with leaders and members of the community and government.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities and strategic direction. Ability to conceptualize new ideas quickly.
• Effective written, oral, and presentation communication skills. Ability to speak to groups of various sizes and teach simple to complex skills and processes to individuals and groups.
• Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
• Able to employ project/program life-cycle techniques (e.g., SDLC) in programming and/or analysis projects for both custom and vendor-supplied software.

Experience Requirements

• A few (1-2) years experience in ERP business processes and/or end user functions in the Work Management area.
• A few (1-2) years experience in project development, implementation, monitoring, evaluation and assessment of SAP based business solutions.
• A few (1-2) years of analytical experience in simple to complex computer systems.

Lead Functional Analyst

JOB FUNCTION:

Under the direction of the Technical Program Manager, provides corporate-wide support for implementation and optimization of policies, programs, projects and procedures for SAP Security/GRC. Serves as the subject matter expert in the administration, management and support of all matters pertaining to the following technical and functional areas and processes within the SAP Security/GRC for:

• SAP ERP Central Component (ECC)

• Security

• Governance Risk & Compliance (GRC)

• CRM

• Business Warehouse

• Fiori

• SAP SuccessFactors

The Functional Analyst (FA) / Lead Functional Analyst (LFA) in SAP Security will be responsible for SAP Security access and user access controls for all the SAP instances of the company. This position will work closely with the SAP functional teams in architecting, designing, implementing and governing the SAP security framework. The FA/LFA will also work with the Company’s Compliance Area to ensure the internal and external audit requirements are met.

Lead Functional Analyst (LFA)

Performs configuration within SAP Security/GRC to support and enhance solutions and responsible for resolving functional, configuration, and data errors in the system, providing Level 2 technical and functional and support, developing technical and functional and technical documentation and specifications, creating business process definitions, and coordinating development efforts with the technical resources within the SAP CCOE.

Works closely with other Lead Functional Analysts and functional administrators across the Companies (Hawaiian Electric, Maui Electric, and Hawaii Electric Light) to design and implement work products and processes.

ESSENTIAL FUNCTIONS:

• Coordinate and facilitate corporate-wide efforts to maximize the consistent application of SAP policies, programs, projects and procedures by providing to process owners in all process areas in HECO, MECO and HELCO:
  • Define and lead individual SAP solutioning efforts from defining user requirements through implementation.
  • Define and implement Key Performance Indicators (KPIs).
  • Establish process/workflow improvement priorities for respective process areas in conjunction with the overall organization’s improvement goals.
  • Participate in process design activities and workshops (business blueprinting).
  • Review/approve definitive business processes for alignment with SAP technologies/architectures. Evaluate changes to business processes and determine system impacts.
  • Approve (or reject) systems changes impacting business processes.
  • Act as a change agent for business process adoption and improvement. Help manage changes that result from new requirements, defects, or incidents through the implementation process.
  • Plan business process and functional application solutions.
  • Create or modify business process definitions and functional specifications.
  • Assist in defining and validating business requirements, including the identification and assessment of gaps between such requirements and SAP functional capabilities.
  • Maintain system solution design documents and testing documentation.
  • Develop scripts and test data for testing SAP processes, perform the testing.
  • Facilitate functional workshops with business staff. Act as a liaison to business analysts for changes that impact the functional processes in SAP.
  • Provide functional support in user training.
  • Maintain FAQs – Application Questions.
  • Provide training to process owner(s) and end users for any changes resulting from problem resolution.
  • Monitor and ensure that SAP Security/GRC is operating efficiently and the data between the SA SuccessFactors and SAP ECC modules of SAP are consistent. Resolve data process errors in a timely manner.
  • Aid technical team members when necessary in explaining business process or functional requirements.
• Escalate risks or issues to Senior Lead Functional Analysts and/or the Business Solution Architects.
  • Program/adapt, test, troubleshoot, document, and implement SAP and SAP-related information systems and/or applications to meet customer needs (new or modifications).
  • Evaluate business or technical software (Unix, client-server, desktop/laptop, tablet, and/or smart phone) that meet customer needs. This includes review of alternatives and support for cost/benefit reviews.
• Provide Level 2 functional and technical support and perform configuration and functional design.

• • Investigate functional problems & requirements.
  • Provide functional advice and solutions.
  • Scope and estimate changes.
  • Plan and perform functional impact assessment of changes, including support packs & patches.
  • Identify and coordinate application of the OSS Notes.
  • Support technical teams (middleware, reporting, etc.) by providing SAP functional expertise.

• Review and coordinate all modifications and fixes to SAP software within the SAP ECC, CRM, BW, Fiori and GRC related to SAP Security. Serve as a corporate point of contact with SAP for SAP Security/GRC. Work with process area functional administrators, power users and end users in the testing and approval of software modifications and fixes provided by SAP. Ensure policies and procedures are in place for adequate global security profiles, position authorities and system control, and ensure appropriate table files are maintained.
• Support SAP Administrators, programmers and other Functional Administrators in the testing of SAP modifications, fixes, and the planning and implementation of new releases.

• • Create functional and business test cases.
  • Record and document all test tool design configuration and changes.
  • Manage full test cycles on SAP including go-live.
  • Report on test preparation, test execution and defect progress and trends.
  • Drive test cases creation with business and application support teams.
  • Qualify and certify testing of objects and changes to production.

• Assist stakeholders and users in the development of appropriate reports; review and assist with the maintenance of the global User Procedure Documents; assist with the development of new documents as appropriate. Assist with Security administration as related to access controls as needed.

• • Perform Job configuration in the SAP system.
  • Create change requests for the job scheduling and coordination of moving the job configuration to the production environment.

• Performs detailed analysis and design of SAP and SAP-related information systems, including new system development or modification or integration of existing systems. Configure, program/adapt, test, troubleshoot, document, and implement SAP and SAP-related information systems and/or applications to meet client/customer needs (new or modifications). Coordinate and/or handle second-level technical support for Help Line, as needed.
• Subject matter expert and owner of all aspects of the SAP Security administration as related to access and segregation of duty controls and other process area systems.
• Remain on call/available for both scheduled and unscheduled work. Said work is occasionally required outside normal business hours and on weekends.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Advanced understanding of the SAP Authorization concept and the role-based access control model.
• Advanced knowledge of security methodologies, policies, standards and best practices.
• Ability to assess business role requirements, design authorization roles and manage supporting authorizations.
• Ability to speak to infrastructure level security concerns and to work with technical team to ensure such concerns are addressed.
• Advanced knowledge of SAP Security and GRC modules. Demonstrated proficiency in SAP Interactive-web and support task functions.
• Advanced knowledge for all security administration risk, controls and compliance requirements for the SAP ECC, CRM, BW, Fiori and GRC.
• Thorough knowledge for all security administration risk, controls and compliance requirements for the SAP.
• Advanced knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience.
• Working knowledge of SAP Security Role design and GRC Architecture.
• Exposure to SOD principals, SOX and Controls.
• Degree in Computer Science, Management Information Systems, Engineering or similar, or equivalent experience required.
• Working knowledge of personal computers and web-based programs and related software, preparation of reports, and evaluation new software enhancements.
• Working knowledge of functional area policies, procedures and work processes.
• Working knowledge of SAP profiles and security access for SAP programs and reports.
• Working knowledge of SAP table structures and functions.
• Working knowledge of SAP standard reports.
• Advanced knowledge of other related systems that integrate with SAP.
• Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to the project manager in a timely manner.
• Ability to maintain status of tasks, defects, issues, and support requests on a daily basis in an appropriate tool.
• Extensive knowledge of the principles of information, data and office technology management normally acquired through college level courses or equivalent experience.
• Working knowledge of utility business, business and/or engineering principles & practices.
• Extensive or advanced knowledge of one or more technical disciplines ranging from Unix, client-server/multi-tier, and/or workstation/PC/Internet/Mobile technologies and systems development.
• Excellent understanding of application interfacing concepts, basic reporting and database development and support.
• Ability to document and execute an integrated test plan and a user acceptance test plan.
• Ability to translate business requirements into technical design and maintain comprehensive functional and technical documentation.
• Ability to comply with, and contribute to, system configuration standards and guidelines.

Skills Requirements

• Strong interpersonal skills to direct, influence, motivate and persuade various groups or individuals.
• Supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult or confrontational issues and the ability to handle such issues with professionalism by using tact, courtesy, respect and discretion.
• In-depth analytical, computational, organizational and time-management skills to handle various projects.
• Ability to work collaboratively as a member of a team.
• Ability to effectively interact with people at all levels within the company.
• Ability to develop/maintain strong positive relationships with leaders and members of the community and government.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities and strategic direction. Ability to conceptualize new ideas quickly.
• Effective written, oral, and presentation communication skills. Ability to speak to groups of various sizes and teach simple to complex skills and processes to individuals and groups. Ability to communicate and work effectively (written and oral) with a variety of individuals (e.g., working with customers to ensure successful projects).
• Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
• Knowledge, experience and ability to design, code, test, troubleshoot, and implement programs, stored procedures, forms, reports, interfaces, workflows, batch jobs, etc. in one or more of the following languages/systems: C/C++/C#, ABAP, shell scripting, Perl, PHP, Java, SQL, PL/SQL, Microsoft .Net, Javascript, XML, HTML, on Windows and Unix platforms.
• Advanced knowledge/familiarity with SAP and SAP related products/technologies such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and/or Human Resources, SuccessFactors, Fiori and the disciplines contained within (Billing, Finance Work/Asset Management, Supply Chain, Human Resources, Fiori and Business Warehouse) Able to employ project/program life-cycle techniques (e.g., SDLC) in managing programming and/or analysis projects for both custom and vendor-supplied software.
• Ability to design/develop databases within scope of projects.
• Demonstrated interpersonal skills; in-depth analytical and conceptual skills to handle various projects and programs; ability to independently plan, direct and perform work for self and others.

Experience Requirements

• Several (3-5) year’s experience in SAP Security / GRC business processes and/or end user functions (Customer Service, Enterprise Resource Planning, and/or Human Resources. Several (3-5) year’s experience in project development, implementation, monitoring, evaluation and assessment of SAP based business solutions.
• Several (3-5) year’s experience in the design, development and enforcement of security access and segregation of duty controls.
• Minimum 5 year’s programming/support experience in a computing environment or commensurate demonstration of requisite skills (e.g., Unix, Windows, iOS, etc.) using one or more of the languages and techniques employed at HECO.
• A few (1-2) years analytical experience in simple to complex systems.

Role: Professional

Number of Vacancies: 1

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Functional Analyst [Req ID 10537] position is $72,500.00 to $90,600.00. The hiring range for the Lead Functional Analyst [Req ID 10537] position is $89,100.00 to $113,700.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.