Clinical Services Manager Jobs in Columbus, OH

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Position Summary

At OhioHealth at Home in Partnership with Compassus, the Hospice Director of Clinical Services - Weekend is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Director of Clinical Services - Weekend supervises the weekend on-call team, nurses, and other members of the interdisciplinary team (IDT), in meeting the needs of the hospice patient and family in a manner consistent with the guidelines and policies of Compassus. S/he promotes a positive working relationship with the family, physician, and other agencies. S/he is responsible for carrying out administrative and management functions and oversight as the on-call Administrator, sustaining Compassus' standards for excellence after hours.

Position Specific Responsibilities

• Supervises on-call nurses during weekend hours: planning, assigning, and directing work as outlined by program Hospice Director of Clinical Services (DCS) or Hospice Area Executive of Clinical Operations (ACO).
• Reads and incorporates into practice the requirements of the Hospice Conditions of Participation for Medicare, applicable accreditation standards, and state or other rules and regulations as applicable to the program.
• Oversees the consultative process between the on-call Medical Directors assisting in requesting appropriate care orders and attendance to identify patient needs if the patient’s attending physician is not available.
• Oversees Cares Program, that all patients admitted Acuity 1, assign visits as needed, follow up visits completed.
• Acts as Region Administrator on weekends - addresses problems and ensures timely response for all programs. Answers administrative questions and contacts the Hospice Area Executive of Clinical Outcomes directly (not DCS) for any serious issues that arise.
• Models desired behaviors including timeliness, punctuality, attendance, collaboration, open communication, and equitable treatment.
• Documents in the patient’s clinical record when required; demonstrates proficiency with documentation requirements.
• Actively collaborates regarding QAPI activities and provides feedback and input into Performance Improvement.
• Participates in performance improvement programs.
• Communicates proactively when schedule changes are needed.
• Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom management outcomes. Complete M and M’s for HIS, HARs, and other items as directed by the Hospice Area Executive of Clinical Operations, Hospice Director of Quality Outcomes, or Hospice Regional Executive of Clinical Operations.
• Supervises patient and family care as specified by the plan of care, assessing appropriateness, continuity, service, and quality of care.
• Models and facilitates communication between team members including medical records, business office, intake, clinical team, and leadership.
• Completes and/or delegates post-admissions calls.
• Approves any Out of Formulary items during weekend hours for the management of pharmacy, medical supplies, durable medical equipment, mileage, and labor for program to meet budget expectations.
• Functions as the alternate administrator for the licensure of the program based on state requirements.
• Ensures maximum utilization of resources.
• Acts as back-up for Intake-HCHB entry, and insurance verification; in addition to, order entry for emergent PRN visits as needed.
• Oversees all new referrals are admitted same/next day when possible.
• Collaborates with the on-call team to overcome obstacles for admission.
• Validates 1st and 2nd step ladders for new admits to schedule 24-hour post-admission visits are completed by the program on-call team or completes ladders as needed.
• Monitors electronic referral systems for incoming referrals.
• Conducts monthly on-call meetings in collaboration with program and Area leadership.
• Performs other duties as assigned.

Education and/or Experience

• Associate or Bachelor's degree in Nursing required.
• Minimum of three (3) years in healthcare required, preferably in a nursing facility, home health or hospice setting.
• Experience in leadership or management strongly preferred.
• Experience with Electronic Medical Record systems a strong plus.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Understanding and acceptance of hospice philosophy. Must be of high integrity including maintenance of confidential information including all personnel and patient records. Ability to work a flexible schedule, to include some evenings and weekends. Must be able to travel. Strong leadership, organizational and interpersonal skills.

Certifications, Licenses, and Registrations

• Active and unencumbered Registered Nurse license in state(s) of employment required.
• Will require applying for additional state licenses as needed upon 90 days of hire.
• Certification in Hospice and Palliative Nursing a plus.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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