Clinical Social Work Jobs in Virginia
Clinical Social Work jobs in Virginia are in strong demand, with active hiring concentrated in mental health agencies, hospital systems, VA medical centers, and community-based nonprofits serving both urban and rural populations at every level from entry-level clinician to licensed clinical director. The busiest hiring markets are Northern Virginia, Richmond, and the Hampton Roads region, where large employers such as Inova Health System, VCU Health, and the U.S. Department of Veterans Affairs consistently maintain clinical social work rosters. The most sought-after specialties in Virginia right now are behavioral health, substance use disorder treatment, and trauma-informed care. Find a role that fits below and apply directly.
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- 45002417
- 907 Floyd Avenue, VCU Main Campus, Virginia, United States, 23284
- VP Academic Affairs SML
- General Administration
- Full-Time (Salaried)
- Virginia Commonwealth University
Virginia Commonwealth University's (VCU) School of Social Work has an exciting opportunity for a Customer Service & Operations Lead position!
Position Overview
The Customer Service & Operations Lead will serve as the primary point of contact for students, faculty, staff, and visitors for VCU's School of Social Work. This position plays a critical role in ensuring the smooth daily operation of the School's front office while delivering exceptional customer service and administrative support.
The Customer Service & Operations Lead is responsible for managing front-office operations, coordinating facility and administrative processes, supervising student workers, and supporting special events and meetings. The ideal candidate is highly organized, professional, proactive, and capable of managing multiple priorities in a fast-paced academic environment.
This position reports directly to the Senior Executive Assistant and serves as a key member of the School's administrative support team.
Duties & Responsibilities
Duties and responsibilities of the Customer Service & Operations Lead include, but are not limited to:
Customer Service & Front Office Operations
- Serve as the first point of contact for students, faculty, staff, alumni, community partners, and visitors.
- Deliver outstanding customer service through in-person, phone, and electronic communications.
- Respond to inquiries promptly and professionally, utilizing a first-contact resolution approach whenever possible.
- Direct visitors and callers to the appropriate offices, departments, and resources.
- Ensure a welcoming, inclusive, and professional environment for all individuals interacting with the School.
Operational & Administrative Support
- Oversee daily front-office operations, including administrative and building-related functions.
- Maintain personnel contact information, employee directories, and distribution lists.
- Coordinate meeting room scheduling and monitor room reservations.
- Provide backup administrative support as needed across the School.
- Assist with office procedures and operational improvements to enhance efficiency and service quality.
Student Worker Supervision
- Support the recruitment, onboarding, training, and scheduling of student workers.
- Monitor and guide student employees to ensure excellent customer service standards are maintained.
- Provide ongoing coaching and oversight to support successful front-desk operations.
Event & Facilities Support
- Assist with planning, coordinating, and setting up meetings, workshops, and special events.
- Collaborate with faculty and staff to ensure logistical needs are met for School activities.
- Support facility management functions and communicate operational needs appropriately.
Qualifications
Minimum Qualifications
- High school diploma or equivalent.
- Four to five years of relevant professional experience in customer service, office administration, operations, or a related field.
- Demonstrated success providing exceptional customer service in a fast-paced, high-volume environment.
- Experience managing multiple phone lines and responding to inquiries.
- Proven ability to manage competing priorities while maintaining accuracy, professionalism, and responsiveness.
- Strong verbal, written, and interpersonal communication skills.
- Intermediate proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience using scheduling, appointment management, or calendar coordination software.
- Ability to work independently while collaborating effectively within a team.
- Exceptional customer service and relationship-building skills.
- Strong organizational and time-management abilities.
- Attention to detail and commitment to accuracy.
- Ability to exercise sound judgment and maintain confidentiality.
- Problem-solving skills with the ability to independently resolve routine issues
- Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
Preferred Qualifications
- Experience working in higher education, healthcare, nonprofit, or public-sector environments.
- Previous experience supervising, mentoring, or coordinating student workers or support staff.
- Familiarity with event planning and facilities coordination.
- Experience working with customer relationship management (CRM) or enterprise administrative systems.
Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.
Position Details
Salary Range: $45,000 - $50,000
FLSA Exemption Status: Non-Exempt
Hours per Week: 40
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: 100% On-Site
University Job Title: Senior Customer Service Rep GA 1-3 (19204N - 19206N)
Contact Information
Contact Name: Robann Parsons
Contact Email: rparsons2@vcu.edu
- 45002417
- 907 Floyd Avenue, VCU Main Campus, Virginia, United States, 23284
- VP Academic Affairs SML
- General Administration
- Full-Time (Salaried)
- Virginia Commonwealth University
Virginia Commonwealth University's (VCU) School of Social Work has an exciting opportunity for a Customer Service & Operations Lead position!
Position Overview
The Customer Service & Operations Lead will serve as the primary point of contact for students, faculty, staff, and visitors for VCU's School of Social Work. This position plays a critical role in ensuring the smooth daily operation of the School's front office while delivering exceptional customer service and administrative support.
The Customer Service & Operations Lead is responsible for managing front-office operations, coordinating facility and administrative processes, supervising student workers, and supporting special events and meetings. The ideal candidate is highly organized, professional, proactive, and capable of managing multiple priorities in a fast-paced academic environment.
This position reports directly to the Senior Executive Assistant and serves as a key member of the School's administrative support team.
Duties & Responsibilities
Duties and responsibilities of the Customer Service & Operations Lead include, but are not limited to:
Customer Service & Front Office Operations
- Serve as the first point of contact for students, faculty, staff, alumni, community partners, and visitors.
- Deliver outstanding customer service through in-person, phone, and electronic communications.
- Respond to inquiries promptly and professionally, utilizing a first-contact resolution approach whenever possible.
- Direct visitors and callers to the appropriate offices, departments, and resources.
- Ensure a welcoming, inclusive, and professional environment for all individuals interacting with the School.
Operational & Administrative Support
- Oversee daily front-office operations, including administrative and building-related functions.
- Maintain personnel contact information, employee directories, and distribution lists.
- Coordinate meeting room scheduling and monitor room reservations.
- Provide backup administrative support as needed across the School.
- Assist with office procedures and operational improvements to enhance efficiency and service quality.
Student Worker Supervision
- Support the recruitment, onboarding, training, and scheduling of student workers.
- Monitor and guide student employees to ensure excellent customer service standards are maintained.
- Provide ongoing coaching and oversight to support successful front-desk operations.
Event & Facilities Support
- Assist with planning, coordinating, and setting up meetings, workshops, and special events.
- Collaborate with faculty and staff to ensure logistical needs are met for School activities.
- Support facility management functions and communicate operational needs appropriately.
Qualifications
Minimum Qualifications
- High school diploma or equivalent.
- Four to five years of relevant professional experience in customer service, office administration, operations, or a related field.
- Demonstrated success providing exceptional customer service in a fast-paced, high-volume environment.
- Experience managing multiple phone lines and responding to inquiries.
- Proven ability to manage competing priorities while maintaining accuracy, professionalism, and responsiveness.
- Strong verbal, written, and interpersonal communication skills.
- Intermediate proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience using scheduling, appointment management, or calendar coordination software.
- Ability to work independently while collaborating effectively within a team.
- Exceptional customer service and relationship-building skills.
- Strong organizational and time-management abilities.
- Attention to detail and commitment to accuracy.
- Ability to exercise sound judgment and maintain confidentiality.
- Problem-solving skills with the ability to independently resolve routine issues
- Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
Preferred Qualifications
- Experience working in higher education, healthcare, nonprofit, or public-sector environments.
- Previous experience supervising, mentoring, or coordinating student workers or support staff.
- Familiarity with event planning and facilities coordination.
- Experience working with customer relationship management (CRM) or enterprise administrative systems.
Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.
Position Details
Salary Range: $45,000 - $50,000
FLSA Exemption Status: Non-Exempt
Hours per Week: 40
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: 100% On-Site
University Job Title: Senior Customer Service Rep GA 1-3 (19204N - 19206N)
Contact Information
Contact Name: Robann Parsons
Contact Email: rparsons2@vcu.edu
See All 25 Clinical Social Work Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Clinical Social Work JobsClinical Social Work Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Clinical Social Work Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Healthcare & Medical Services
What Virginia Employers Look For
The qualifications that appear most often in clinical social work jobs across Virginia.
- Active Licensed Clinical Social Worker (LCSW) credential issued by the Virginia Board of Social Work
- Master of Social Work degree from a CSWE-accredited graduate program
- Experience providing direct clinical services including individual, group, or family therapy
- Proficiency with electronic health record systems such as Epic or Cerner
- Knowledge of Virginia Medicaid behavioral health billing and documentation standards
- Ability to maintain compliance with Virginia mandatory reporting laws and HIPAA requirements
Clinical Social Work Jobs in Virginia: Frequently Asked Questions
How do you become a clinical social work in Virginia?
You become a licensed clinical social worker in Virginia by earning a Master of Social Work degree from a CSWE-accredited program, completing supervised post-graduate clinical hours, and passing the clinical-level ASWB examination. The Virginia Board of Social Work, which operates under the Department of Health Professions, issues the LCSW credential and oversees the supervised experience and application requirements before you may practice independently in the state.
Which companies hire clinical social works in Virginia?
Employers hiring clinical social works in Virginia right now include Kaiser Permanente, Compass Behavioral, and JSSA, based on current listings on Migrate Mate as of August 2026. Virginia's mix of large hospital systems, federally operated VA medical centers, and community mental health centers means demand is spread across both private and public sector organizations throughout the state.
Which Virginia cities have the most clinical social work jobs?
Arlington, McLean, and Fairfax have the most clinical social work openings in Virginia. Northern Virginia and Richmond drive the largest share of postings because of their dense concentration of hospital systems, federally affiliated health programs, and nonprofit behavioral health agencies, while Hampton Roads sees steady demand anchored by military-connected VA facilities and regional health networks serving a large veteran population.
Are there remote clinical social work jobs in Virginia?
Yes, but they are less common than in purely desk-based fields because clinical social work often requires in-person assessments, court appearances, or facility-based care. About 60% of clinical social work openings tied to Virginia are remote or hybrid as of August 2026, and the roles most likely to be fully remote are outpatient telehealth therapy positions where the entire client interaction occurs via video platform.
How can I get hired as a clinical social work in Virginia with little or no experience?
The most realistic entry path is securing a post-graduate supervised residency or associate-level clinical position that counts toward your Virginia LCSW hours requirement. Large Virginia employers such as Inova, VCU Health, and community services boards run supervised internship and new-graduate fellowship tracks designed for MSW graduates who are working toward full licensure. Roles titled clinical social work associate, care coordinator, or case manager at Virginia behavioral health agencies frequently serve as direct on-ramps, and holding a current LCSW-A registration from the Virginia Board of Social Work gives candidates a clear competitive advantage over unlicensed applicants.
Where can I find and apply to clinical social work jobs in Virginia?
You can find and apply to clinical social work jobs in Virginia on Migrate Mate, which lists current Virginia openings across hospital systems, community agencies, VA facilities, and nonprofit organizations. Search the listings to find roles that match your license level, specialty, and preferred location, then apply directly to the ones that fit.
See All 25 Clinical Social Work Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Clinical Social Work Jobs