Commercial Account Manager Jobs in Chicago, IL

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

The Experience

As a Digital Pace Specialist AE, you'll be a quota-carrying overlay who partners with Core Account Executives to expand our digital footprint within existing customers. You'll own relationships with Marketing, Digital and Ecommerce leaders, while the Core AE owns the broader Sales and Service relationships. You'll drive new opportunities, expansion, whitespace and cross-sell across the Digital portfolio: Marketing Cloud, Commerce Cloud, Revenue Cloud and Data 360 .

Segment: Commercial (customers with 1,000-4,500 employees)
Industries: Manufacturing, Automotive, or Retail and Consumer Goods

What You'll Actually Be Doing

• Develop key customer stakeholder relationships, with a focus on Marketing, Digital and Ecommerce leaders, and drive customer satisfaction at assigned accounts
• Develop and drive the overall long-term account strategy, aligned to customer business objectives
• Partner closely with the Core AE / Account Director on account strategy and executive engagement
• Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment
• Coordinate internal Salesforce resources (Solution Engineers, Customer Success, Partners, Marketing) to meet customer business needs
• Share the Salesforce value proposition with existing and new customers, tied to outcomes like personalization, customer data unification, commerce growth and revenue lifecycle efficiency
• Drive growth within assigned accounts through new opportunities, expansion, whitespace and cross-sell across the Digital portfolio
• Build and manage a healthy pipeline through account mapping, outbound prospecting and joint campaigns with the Core AE
Forecast accurately and maintain clean pipeline hygiene in Salesforce

You're Our Person If...

• You have an average of 5+ years of B2B & SaaS full-cycle sales experience
• You've proven you can manage existing customer accounts to drive upsell/cross-sell, as well as acquire new logo accounts (or focus exclusively on new logos in a Hunter role)
• You have a track record of meeting or exceeding quota, ideally as a specialist or overlay seller
• You understand MarTech, Commerce, customer data or the broader Digital ecosystem (e.g., CDP, marketing automation, ecommerce platforms, CPQ/billing, data and analytics)
• You've sold to Marketing, Digital and Ecommerce buyers at the director level and above
• You can build and deliver compelling presentations and business cases to customers
• You can strategize with a large extended team and collaborate in a matrixed selling motion without owning the full account
• You have strong discovery, storytelling, negotiation and executive presence
You're a self-starter, comfortable with ambiguity, who balances hunting with account expansion

Even Better If...

• You have experience selling into the Manufacturing, Automotive, or Retail and Consumer Goods industries
• You have experience at a MarTech, Commerce, CDP or data platform vendor (e.g., Adobe, Shopify, Braze, Snowflake, Oracle, SAP, Optimizely)
• You're familiar with Salesforce products and the Salesforce selling motion
You have experience with a methodology such as MEDDPICC, Command of the Message or Challenger

Why This Role

• Sell a high-growth, strategic portfolio into customers who already trust Salesforce
• Work alongside Core AEs with established relationships, giving you a warm entry point
• Drive meaningful impact as AI, data and digital customer experience become top priorities for every business

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $77,550 - $189,350 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $85,300 - $208,300 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.