Customer Support Jobs at ABB with Visa Sponsorship
ABB hires Customer Support professionals to serve industrial and manufacturing clients across automation, electrification, and robotics product lines. The company has an established track record of sponsoring work visas for qualified candidates in this function, making it a realistic target for international job seekers with relevant technical support backgrounds.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-onsite
This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.
You will be mainly accountable for:
- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
- Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
- Tracks regular sales performance against the target and shares insights with the management.
Qualifications for the role
- High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
- Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- SAP experience required.
- Salesforce experience preferred.
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
- Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-onsite
This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.
You will be mainly accountable for:
- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
- Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
- Tracks regular sales performance against the target and shares insights with the management.
Qualifications for the role
- High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
- Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- SAP experience required.
- Salesforce experience preferred.
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
- Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See all 46+ Customer Support at ABB jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at ABB roles.
Get Access To All JobsTips for Finding Customer Support Jobs at ABB Jobs
Frame your credentials around industrial product knowledge
ABB's Customer Support roles typically require fluency with automation or electrical systems, not just general service skills. Tailor your resume to highlight any hands-on experience with industrial equipment, PLCs, or manufacturing workflows before you apply.
Target ABB roles tied to specific product divisions
ABB structures hiring around business areas like Motion, Robotics, and Electrification. Applying to a division where your technical background aligns directly improves your odds of clearing the specialty occupation threshold USCIS uses for H-1B approval.
Verify your role qualifies as a specialty occupation
Customer Support positions at manufacturing companies face closer USCIS scrutiny on specialty occupation classification. Confirm the job description requires a bachelor's degree in a specific technical field, not just any degree, before accepting an offer.
Use Migrate Mate to surface open Customer Support roles at ABB
ABB posts Customer Support openings across multiple divisions and regions, which can make them hard to track. Migrate Mate filters visa-sponsoring employers by role type so you can find and monitor ABB postings that align with your background.
Ask about LCA filing timing before your start date
ABB must file a certified Labor Condition Application with the DOL before submitting your H-1B petition. Confirm with your recruiter that the LCA process is underway well before your intended start date to avoid delays in your authorization.
Understand how EB-2 and EB-3 pathways apply to your role
For long-term permanent residence, your Customer Support title and degree level determine whether you qualify for EB-2 or EB-3 sponsorship. Roles requiring advanced technical expertise or a master's degree typically support EB-2, while bachelor's-level positions usually route through EB-3 and PERM.
Customer Support at ABB jobs are hiring across the US. Find yours.
Find Customer Support at ABB JobsFrequently Asked Questions
Does ABB sponsor H-1B visas for Customer Supports?
Yes, ABB sponsors H-1B visas for Customer Support roles, particularly those tied to its industrial automation, robotics, and electrification divisions. Because these positions are expected to involve specialized technical knowledge, they can satisfy USCIS's specialty occupation requirement. Your degree field and the specific job description both factor into whether a given role qualifies.
How do I apply for Customer Support jobs at ABB?
Applications go through ABB's careers portal, where roles are organized by business area and region. You can also browse Customer Support openings at ABB that are filtered for visa sponsorship through Migrate Mate, which makes it easier to identify postings where international candidates are actively considered. Tailor your application to the specific product division you're targeting.
Which visa types does ABB typically use for Customer Support roles?
ABB most commonly sponsors H-1B visas for Customer Support hires who need nonimmigrant work authorization. For candidates seeking a longer-term path, ABB also supports Green Card sponsorship through the EB-2 and EB-3 employment-based categories, with the specific pathway depending on the role's degree requirements and the candidate's qualifications.
What qualifications does ABB expect for Customer Support roles?
ABB's Customer Support positions in manufacturing typically require a bachelor's degree in engineering, electrical engineering, or a related technical field, along with hands-on familiarity with industrial systems such as drives, PLCs, or robotics. Candidates who can troubleshoot product issues and communicate technical solutions to industrial clients are strongly preferred over those with purely service-oriented backgrounds.
How long does the visa sponsorship process take for ABB Customer Support hires?
For H-1B sponsorship, ABB must first obtain a certified Labor Condition Application from the DOL, which takes around seven business days, before filing the I-129 petition with USCIS. Standard USCIS processing runs three to six months, though premium processing can reduce that to around 15 business days. For Green Card sponsorship through PERM, the full process typically spans one to three years.
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