Customer Service Jobs at Alliant Insurance Services with Visa Sponsorship
Customer Service roles at Alliant Insurance Services span account support, client relations, and policy servicing across a large national insurance brokerage. Alliant has sponsored work visas for this function, making it a viable target if you're on H-1B, OPT, CPT, or TN status and building a client-facing career in insurance.
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Get Access To All JobsSUMMARY
Responsible for providing customer service and overall service of assigned customers and/or policies within Private Client Services. Supports Producer in soliciting of new business and identifies account rounding opportunities. Provides mentoring to staff to support immediate supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Foster and manage overall relationship with clients ensuring retention of business and high satisfaction
- Develop new business opportunities for existing clients and prospects
- Initiate renewal process for existing clients, and discuss and create renewal strategy
- Analyze and compare current exposures and develop renewal or new business specifications for marketing
- Conduct marketing, negotiate rates, and review quotes and coverages for competitiveness and accuracy
- Independently review policy and determine appropriate coverage; identify possible deficiencies
- Review and summarize marketing results and prepare proposals
- Finalize proposals and presentations
- Bind insurance coverage and prepare binders and/or delegate certificates issuance
- Review policies for accuracy and review contracts
- Prepare summaries and/or schedules of coverage for clients
- Review client accounting history, respond to accounting inquiries, correct discrepancies, and contact client on receivable collections
- Provide technical guidance to staff assisting with client needs or procedural issues
- Participate in the claims process as directed by management
- Notify Producer of pertinent information related to client retention
- Provide mentoring to staff to support immediate supervisor
- Collect fees, and reconcile and resolve any outstanding balances within 90 days of invoicing date
- Comply with agency management system data standards and data integrity (enter and maintain complete and accurate information)
- Other duties as assigned
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor’s degree or equivalent combination of education and experience
Five (5) or more years related work experience
Valid insurance license
Must continue to meet Continuing Education requirements for license renewal
SKILLS
- Proficient in Microsoft Office Suite
- Knowledge of wide array of private client customizable coverages
- Excellent verbal and written communication skills
- Good problem solving and time management skills
- Good planning, organizational and prioritization skills
- Strong interpersonal skills
- Ability to build trust and de-escalate concerns
- Ability to work within a team and foster teamwork
- Ability to maintain confidentiality
We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the “Apply Now" button.
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.
For more information on Alliant Insurance Service's benefits, click here.
SUMMARY
Responsible for providing customer service and overall service of assigned customers and/or policies within Private Client Services. Supports Producer in soliciting of new business and identifies account rounding opportunities. Provides mentoring to staff to support immediate supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Foster and manage overall relationship with clients ensuring retention of business and high satisfaction
- Develop new business opportunities for existing clients and prospects
- Initiate renewal process for existing clients, and discuss and create renewal strategy
- Analyze and compare current exposures and develop renewal or new business specifications for marketing
- Conduct marketing, negotiate rates, and review quotes and coverages for competitiveness and accuracy
- Independently review policy and determine appropriate coverage; identify possible deficiencies
- Review and summarize marketing results and prepare proposals
- Finalize proposals and presentations
- Bind insurance coverage and prepare binders and/or delegate certificates issuance
- Review policies for accuracy and review contracts
- Prepare summaries and/or schedules of coverage for clients
- Review client accounting history, respond to accounting inquiries, correct discrepancies, and contact client on receivable collections
- Provide technical guidance to staff assisting with client needs or procedural issues
- Participate in the claims process as directed by management
- Notify Producer of pertinent information related to client retention
- Provide mentoring to staff to support immediate supervisor
- Collect fees, and reconcile and resolve any outstanding balances within 90 days of invoicing date
- Comply with agency management system data standards and data integrity (enter and maintain complete and accurate information)
- Other duties as assigned
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor’s degree or equivalent combination of education and experience
Five (5) or more years related work experience
Valid insurance license
Must continue to meet Continuing Education requirements for license renewal
SKILLS
- Proficient in Microsoft Office Suite
- Knowledge of wide array of private client customizable coverages
- Excellent verbal and written communication skills
- Good problem solving and time management skills
- Good planning, organizational and prioritization skills
- Strong interpersonal skills
- Ability to build trust and de-escalate concerns
- Ability to work within a team and foster teamwork
- Ability to maintain confidentiality
We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the “Apply Now" button.
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.
For more information on Alliant Insurance Service's benefits, click here.
See all 149+ Customer Service at Alliant Insurance Services jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Alliant Insurance Services roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Alliant Insurance Services Jobs
Frame your credentials around insurance terminology
Customer Service roles at Alliant often support commercial or specialty insurance accounts. Before applying, map your experience to insurance-specific language like policy administration, renewals, or account servicing so your resume signals readiness for brokerage work, not generic customer support.
Target Alliant's regional offices strategically
Alliant operates across dozens of offices nationwide, and hiring for Customer Service roles can vary significantly by location and practice group. Research which offices support the insurance lines you have experience in and direct your applications there rather than applying broadly.
Confirm TN eligibility before your interview
If you're Canadian or Mexican, TN status can support certain Customer Service roles at insurance firms when the position qualifies under an eligible profession. Verify that your specific job title and duties align with a recognized TN category before your offer stage to avoid surprises.
Use Migrate Mate to find open Customer Service roles
Alliant posts Customer Service positions frequently, but not all are easy to track. Use Migrate Mate to browse current openings at Alliant that align with your visa type, so you're applying to roles where sponsorship is a realistic outcome rather than guessing.
Ask about I-129 timing during the offer stage
H-1B transfers and new filings both require USCIS to adjudicate Form I-129 before your start date. During offer negotiations, ask Alliant's HR team what their typical onboarding timeline looks like so your start date gives USCIS adequate processing time, especially if you're not using premium processing.
Maintain clean OPT documentation if switching roles
If you're on F-1 OPT and moving from another employer into a Customer Service role at Alliant, your new position must be directly related to your degree field. Update your OPT authorization records promptly and notify your Designated School Official within the required reporting window to stay compliant.
Customer Service at Alliant Insurance Services jobs are hiring across the US. Find yours.
Find Customer Service at Alliant Insurance Services JobsFrequently Asked Questions
Does Alliant Insurance Services sponsor H-1B visas for Customer Service roles?
Yes, Alliant Insurance Services has sponsored H-1B visas for Customer Service positions. Sponsorship for this function is not guaranteed on every role, so it's worth confirming directly with the recruiter during the screening stage. Alliant also supports F-1 OPT, F-1 CPT, and TN visa holders in this function, giving you several pathways depending on your current status.
How do I apply for Customer Service jobs at Alliant Insurance Services?
You can apply through Alliant's careers page or through Migrate Mate, which surfaces open Customer Service roles at Alliant filtered by visa sponsorship eligibility. When applying, tailor your resume to insurance-specific account servicing language and be upfront about your visa status in early conversations so the recruiter can flag sponsorship feasibility before advancing your candidacy.
Which visa types are commonly used for Customer Service roles at Alliant Insurance Services?
Alliant has supported H-1B, F-1 OPT, F-1 CPT, and TN visa holders in Customer Service roles. H-1B is the most common long-term sponsorship path. OPT and CPT are used earlier in careers, often as a bridge to H-1B sponsorship. TN is an option for Canadian and Mexican nationals whose role and duties qualify under an eligible profession category.
What qualifications does Alliant Insurance Services look for in Customer Service candidates?
Alliant's Customer Service roles typically require experience in account management, policy servicing, or client support within insurance or financial services. Familiarity with commercial lines, employee benefits, or specialty insurance programs strengthens your profile. Strong written and verbal communication skills are essential, and prior work in a brokerage or carrier environment is commonly preferred over general customer service backgrounds.
How do I manage my visa timeline when starting a Customer Service role at Alliant Insurance Services?
If you're transferring an H-1B, USCIS can take several months to adjudicate Form I-129 under standard processing. Request premium processing if your start date is within 15 business days and you need a faster decision. If you're on OPT, confirm your position qualifies under your degree field and report the new employer to your Designated School Official within the required window to stay in valid status.
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