Customer Service Management Jobs at Alliant Insurance Services with Visa Sponsorship
Customer Service Management jobs at Alliant Insurance Services lead client-facing operations across the insurance brokerage divisions where professionals are hired to manage these critical functions. The company has a history of sponsoring work visas for qualified candidates in this function, making it a realistic target if you need employer sponsorship to work in the U.S.
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Get Access To All JobsSUMMARY
Responsible for providing a wide variety of support services to promote the company's product portfolio and develop and support the Marketing Departments to increase company revenue and profit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Agent Support Functions: Promote the company’s product portfolio by being proficient within product area assignment and familiar with all company products and services. Develop assigned marketing plans and provide service assistance to agents; Handle 50–100 telephone calls per day with agencies and agents on all aspects of assigned products; Recruit, train, service and assist agents to enable agents to produce at highest level possible; Assist agents with issues including recruit kits for carriers, training, contracting, certification, transactional issues such as electronic signature, telephonic signatures and app-by-email; Communicate with agents regularly regarding product information, rate changes and key agent benefits; Monitor compliance with program reporting rules and sales requirements; Provide technical support training, sales and marketing coaching; Identify and cultivate top producers; Identify problem agents; Recruit agents to participate in special opportunities, such as new lead sources, alternative methods of enrollment (e-commerce, e-signature, tele-app., etc.). Develop a Team Roster of agents/agencies and maintain regular contact/support and comply with procedures to protect all hierarchy relationships. Normally there should be no communication directly with the end consumer; all communications with the end consumer should be made by and through the agent. There can be exceptions to this rule based on specific circumstances and requests. For example, a marketer cannot participate in the closing of a sale or make recommendations. However, it may be possible to lend support regarding specific product information. This needs to be reviewed and approved by a marketing supervisor prior to the conversation taking place.
Department Support Functions: Update and maintain Contact Management System information in accordance with policies and procedures; Manage Team Roster; Update and maintain task list. Have working knowledge of Who Quit Writing, Debit Balances, MGA reports, lead distribution/lead management, incomplete contracts, certification process, moving agents and agencies into production, able to conduct webinars and display/introduce SMS technology tools.
Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.
Performs other duties as assigned by management.*
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree in marketing or a related field
High School Diploma or GED
Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
Life/Health Insurance license
SKILLS
- Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.
- Knowledge of the general industry procedures, practices and terminology.
- Skill in working effectively with inbound and outbound callers/customers.
- Skill in negotiating and problem solving to resolve internal and external conflicts.
- Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
- Skill in the use of time management and organization skills.
- Skill in maintaining effective working relationships with all customers, employees and the general public.
- Skill in project management.
- Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).
- Ability to communicate effectively, both orally and in writing, in a constructive manner.
- Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.
- Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.
- Ability to engage in effective interpersonal interaction, verbal communication and written communication.
- Ability to persuade.
- Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.
- Ability to read, write and communicate English effectively.
- Ability to maintain all company policies, including all confidentiality and safety policies.
- Ability to actively contribute to team effort.
- Ability to work independently, exercise independent judgment, make and execute decisions.
- Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame.
- Strong verbal and written proficiencies of the English language is required and bilingual (Spanish and English) preferred.
LI-GS1
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com
SUMMARY
Responsible for providing a wide variety of support services to promote the company's product portfolio and develop and support the Marketing Departments to increase company revenue and profit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Agent Support Functions: Promote the company’s product portfolio by being proficient within product area assignment and familiar with all company products and services. Develop assigned marketing plans and provide service assistance to agents; Handle 50–100 telephone calls per day with agencies and agents on all aspects of assigned products; Recruit, train, service and assist agents to enable agents to produce at highest level possible; Assist agents with issues including recruit kits for carriers, training, contracting, certification, transactional issues such as electronic signature, telephonic signatures and app-by-email; Communicate with agents regularly regarding product information, rate changes and key agent benefits; Monitor compliance with program reporting rules and sales requirements; Provide technical support training, sales and marketing coaching; Identify and cultivate top producers; Identify problem agents; Recruit agents to participate in special opportunities, such as new lead sources, alternative methods of enrollment (e-commerce, e-signature, tele-app., etc.). Develop a Team Roster of agents/agencies and maintain regular contact/support and comply with procedures to protect all hierarchy relationships. Normally there should be no communication directly with the end consumer; all communications with the end consumer should be made by and through the agent. There can be exceptions to this rule based on specific circumstances and requests. For example, a marketer cannot participate in the closing of a sale or make recommendations. However, it may be possible to lend support regarding specific product information. This needs to be reviewed and approved by a marketing supervisor prior to the conversation taking place.
Department Support Functions: Update and maintain Contact Management System information in accordance with policies and procedures; Manage Team Roster; Update and maintain task list. Have working knowledge of Who Quit Writing, Debit Balances, MGA reports, lead distribution/lead management, incomplete contracts, certification process, moving agents and agencies into production, able to conduct webinars and display/introduce SMS technology tools.
Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.
Performs other duties as assigned by management.*
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree in marketing or a related field
High School Diploma or GED
Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
Life/Health Insurance license
SKILLS
- Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.
- Knowledge of the general industry procedures, practices and terminology.
- Skill in working effectively with inbound and outbound callers/customers.
- Skill in negotiating and problem solving to resolve internal and external conflicts.
- Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
- Skill in the use of time management and organization skills.
- Skill in maintaining effective working relationships with all customers, employees and the general public.
- Skill in project management.
- Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).
- Ability to communicate effectively, both orally and in writing, in a constructive manner.
- Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.
- Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.
- Ability to engage in effective interpersonal interaction, verbal communication and written communication.
- Ability to persuade.
- Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.
- Ability to read, write and communicate English effectively.
- Ability to maintain all company policies, including all confidentiality and safety policies.
- Ability to actively contribute to team effort.
- Ability to work independently, exercise independent judgment, make and execute decisions.
- Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame.
- Strong verbal and written proficiencies of the English language is required and bilingual (Spanish and English) preferred.
LI-GS1
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com
See all Customer Service Management Jobs at Alliant Insurance Services
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Alliant Insurance Services.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Alliant Insurance Services
Frame Your Insurance Background for U.S. Standards
Customer service management in insurance brokerage involves compliance-aware client handling, not just team leadership. Translate your credentials into U.S. terms, noting any exposure to commercial lines, benefits administration, or carrier relationships that Alliant's divisions actively service.
Target Alliant's Regional Office Openings Strategically
Alliant operates across dozens of U.S. offices, and sponsorship willingness can vary by business unit. Focus your applications on specialty practice groups like employee benefits or risk management, where client service management roles carry clearer technical requirements that support a specialty occupation determination.
Confirm Sponsorship Willingness Before Accepting an Offer
Ask the recruiter directly whether the role is approved for H-1B or TN sponsorship before you reach offer stage. For TN visa candidates, confirm the role can be documented under a qualifying USMCA category, since customer service management titles can require specific framing to meet DOL standards.
Use Migrate Mate to Filter Verified Sponsorship Listings
Search Alliant Insurance Services on Migrate Mate to surface Customer Service Management openings that have a confirmed sponsorship track record. Filtering by visa type saves you from applying to roles where sponsorship has never been filed.
Prepare Your OPT Timeline Around Alliant's Hiring Cycle
If you're on F-1 OPT, map your authorization end date against USCIS's 60-day grace period and H-1B cap filing windows. Roles starting October 1 require an H-1B petition filed in March, so you need an offer confirmed no later than February to allow your employer time to prepare.
Build a Role-Specific Specialty Occupation Case Early
USCIS scrutinizes H-1B petitions for customer service roles in financial services. Work with your employer's immigration counsel before your offer letter is finalized to ensure the job description reflects degree-level requirements in a specific field, not generalized management duties.
Frequently Asked Questions
Does Alliant Insurance Services sponsor H-1B visas for Customer Service Managements?
Yes, Alliant Insurance Services has sponsored H-1B visas for roles in this function. Sponsorship is not guaranteed for every opening, and the company's willingness to file typically depends on the specific business unit and whether the role meets USCIS's specialty occupation criteria. Raising sponsorship directly with the recruiter early in the process is the most reliable way to confirm eligibility for a given position.
How do I apply for Customer Service Management jobs at Alliant Insurance Services?
Applications go through Alliant's careers portal, where you can filter by location and function. Before applying, review the job description carefully to confirm it aligns with your visa category. Migrate Mate lists Alliant's Customer Service Management openings with sponsorship context, which helps you prioritize roles where visa filing is a realistic outcome rather than an afterthought.
Which visa types are commonly used for Customer Service Management roles at Alliant Insurance Services?
H-1B is the most common nonimmigrant visa for this function at Alliant. F-1 OPT and CPT are also supported, making the company accessible to international students in the U.S. TN visas are available for Canadian and Mexican nationals whose roles can be documented under a qualifying USMCA professional category. The right visa depends on your nationality, current status, and how the role is defined in the offer.
What qualifications does Alliant Insurance Services expect for Customer Service Management roles?
Alliant typically looks for candidates with a bachelor's degree in business, finance, or a related field, combined with experience managing client service teams in an insurance or financial services environment. Familiarity with commercial lines, employee benefits, or brokerage operations strengthens your application. For H-1B purposes, the role needs to require a specific degree field, so a generic management background without insurance industry depth is harder to sponsor.
How long does the visa sponsorship process take for a Customer Service Management role at Alliant?
For H-1B sponsorship, your employer files the petition in March for an October 1 start date, so you need a confirmed offer by late February. USCIS standard processing takes three to five months, while premium processing returns a decision in about 15 business days. TN visas for Canadian nationals can be approved at the border on the same day. F-1 OPT is employer-independent, but STEM OPT extensions require E-Verify enrollment, which Alliant supports.