Customer Service Management Jobs at Alliant Insurance Services with Visa Sponsorship
Customer Service Management jobs at Alliant Insurance Services lead client-facing operations across the insurance brokerage divisions where professionals are hired to manage these critical functions. The company has a history of sponsoring work visas for qualified candidates in this function, making it a realistic target if you need employer sponsorship to work in the U.S.
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Get Access To All JobsINTRODUCTION
At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.
SUMMARY
Responsible for providing technical employee benefits related compliance guidance to external employee benefits clients and internal employee benefits staff. Provides consistent strategic support to Alliant Employee Benefits National Operations. Leads team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for strategic decision making about compliance content development and deployment.
- Uses independent judgment to respond to difficult client and account team situations.
- Develop subject matter expertise and responsibility for supporting the team, and acts as a subject matter expert during staff trainings.
- Leads and may supervise team members, delegates and monitors work, handles escalated inquiries, conducts staff training and fields questions.
- Timely develops content addressing new compliance legislation on behalf of the national Compliance team for distribution internally and to clients in a straightforward, practical way; includes educational webinars, seminars, alerts, white papers, checklists, frequently asked questions (FAQs) etc.; includes review and ability to understand and summarize regulatory source material.
- Partners with other members of the Compliance team to ensure Compliance portal content is current.
- Partners with brokers, managing directors, and service teams on key accounts; includes attending meetings and participating in conference calls per established national Compliance engagement protocol.
- Engages with local operational lead to assess local client compliance needs and account team training needs.
- Contributes significantly in developing Compliance content for the national Compliance team, for client distribution and to educate staff on compliance issues that ensures competence.
- Provides timely daily compliance question and answer support for local Alliant employee benefits practice based on regional or office assignments in a timely manner; ensures issues are triaged and addressed per established national Compliance engagement protocol.
- Contributes in developing processes and a templates library to support client service teams, updating them as needed.
- Participates in prospect meetings per established National Compliance engagement protocol to present Alliant Compliance capabilities.
- Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
- Performs other duties as assigned.
QUALIFICATIONS
EDUCATION/EXPERIENCE
- Bachelor's Degree or equivalent combination of education and work experience.
- Eight (8) or more years of related work experience in the employee benefits and compliance areas.
- Experience drafting white papers on benefits compliance issues and written legal analysis.
- Experience in public speaking, including developing and delivering benefits compliance training content.
- ATT-JD - Attorney.
- Active State Bar License.
SKILLS
- Command of employee benefits laws and regulations that includes a practical understanding of how they relate to benefit program administration with specific knowledge of the ACA, ERISA, HIPAA, COBRA and Medicare.
- Understanding of regulatory agencies and rulemaking processes that can impact employee benefits.
- Basic understanding of leaves of absence and time off policy requirements.
- Excellent verbal and written communication skills, including the ability to communicate complex topics in a practical way and provide practical answers to client questions.
- Excellent problem solving, organizational and prioritization skills.
- Ability to meet deadlines and timely deliver content in keeping with established processes.
- Ability to lead or take direction, as appropriate.
LI-DR2
LI-REMOTE
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com.
INTRODUCTION
At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.
SUMMARY
Responsible for providing technical employee benefits related compliance guidance to external employee benefits clients and internal employee benefits staff. Provides consistent strategic support to Alliant Employee Benefits National Operations. Leads team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for strategic decision making about compliance content development and deployment.
- Uses independent judgment to respond to difficult client and account team situations.
- Develop subject matter expertise and responsibility for supporting the team, and acts as a subject matter expert during staff trainings.
- Leads and may supervise team members, delegates and monitors work, handles escalated inquiries, conducts staff training and fields questions.
- Timely develops content addressing new compliance legislation on behalf of the national Compliance team for distribution internally and to clients in a straightforward, practical way; includes educational webinars, seminars, alerts, white papers, checklists, frequently asked questions (FAQs) etc.; includes review and ability to understand and summarize regulatory source material.
- Partners with other members of the Compliance team to ensure Compliance portal content is current.
- Partners with brokers, managing directors, and service teams on key accounts; includes attending meetings and participating in conference calls per established national Compliance engagement protocol.
- Engages with local operational lead to assess local client compliance needs and account team training needs.
- Contributes significantly in developing Compliance content for the national Compliance team, for client distribution and to educate staff on compliance issues that ensures competence.
- Provides timely daily compliance question and answer support for local Alliant employee benefits practice based on regional or office assignments in a timely manner; ensures issues are triaged and addressed per established national Compliance engagement protocol.
- Contributes in developing processes and a templates library to support client service teams, updating them as needed.
- Participates in prospect meetings per established National Compliance engagement protocol to present Alliant Compliance capabilities.
- Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
- Performs other duties as assigned.
QUALIFICATIONS
EDUCATION/EXPERIENCE
- Bachelor's Degree or equivalent combination of education and work experience.
- Eight (8) or more years of related work experience in the employee benefits and compliance areas.
- Experience drafting white papers on benefits compliance issues and written legal analysis.
- Experience in public speaking, including developing and delivering benefits compliance training content.
- ATT-JD - Attorney.
- Active State Bar License.
SKILLS
- Command of employee benefits laws and regulations that includes a practical understanding of how they relate to benefit program administration with specific knowledge of the ACA, ERISA, HIPAA, COBRA and Medicare.
- Understanding of regulatory agencies and rulemaking processes that can impact employee benefits.
- Basic understanding of leaves of absence and time off policy requirements.
- Excellent verbal and written communication skills, including the ability to communicate complex topics in a practical way and provide practical answers to client questions.
- Excellent problem solving, organizational and prioritization skills.
- Ability to meet deadlines and timely deliver content in keeping with established processes.
- Ability to lead or take direction, as appropriate.
LI-DR2
LI-REMOTE
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com.
See all Customer Service Management Jobs at Alliant Insurance Services
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Alliant Insurance Services.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Alliant Insurance Services
Frame Your Insurance Background for U.S. Standards
Customer service management in insurance brokerage involves compliance-aware client handling, not just team leadership. Translate your credentials into U.S. terms, noting any exposure to commercial lines, benefits administration, or carrier relationships that Alliant's divisions actively service.
Target Alliant's Regional Office Openings Strategically
Alliant operates across dozens of U.S. offices, and sponsorship willingness can vary by business unit. Focus your applications on specialty practice groups like employee benefits or risk management, where client service management roles carry clearer technical requirements that support a specialty occupation determination.
Confirm Sponsorship Willingness Before Accepting an Offer
Ask the recruiter directly whether the role is approved for H-1B or TN sponsorship before you reach offer stage. For TN visa candidates, confirm the role can be documented under a qualifying USMCA category, since customer service management titles can require specific framing to meet DOL standards.
Use Migrate Mate to Filter Verified Sponsorship Listings
Search Alliant Insurance Services on Migrate Mate to surface Customer Service Management openings that have a confirmed sponsorship track record. Filtering by visa type saves you from applying to roles where sponsorship has never been filed.
Prepare Your OPT Timeline Around Alliant's Hiring Cycle
If you're on F-1 OPT, map your authorization end date against USCIS's 60-day grace period and H-1B cap filing windows. Roles starting October 1 require an H-1B petition filed in March, so you need an offer confirmed no later than February to allow your employer time to prepare.
Build a Role-Specific Specialty Occupation Case Early
USCIS scrutinizes H-1B petitions for customer service roles in financial services. Work with your employer's immigration counsel before your offer letter is finalized to ensure the job description reflects degree-level requirements in a specific field, not generalized management duties.
Frequently Asked Questions
Does Alliant Insurance Services sponsor H-1B visas for Customer Service Managements?
Yes, Alliant Insurance Services has sponsored H-1B visas for roles in this function. Sponsorship is not guaranteed for every opening, and the company's willingness to file typically depends on the specific business unit and whether the role meets USCIS's specialty occupation criteria. Raising sponsorship directly with the recruiter early in the process is the most reliable way to confirm eligibility for a given position.
How do I apply for Customer Service Management jobs at Alliant Insurance Services?
Applications go through Alliant's careers portal, where you can filter by location and function. Before applying, review the job description carefully to confirm it aligns with your visa category. Migrate Mate lists Alliant's Customer Service Management openings with sponsorship context, which helps you prioritize roles where visa filing is a realistic outcome rather than an afterthought.
Which visa types are commonly used for Customer Service Management roles at Alliant Insurance Services?
H-1B is the most common nonimmigrant visa for this function at Alliant. F-1 OPT and CPT are also supported, making the company accessible to international students in the U.S. TN visas are available for Canadian and Mexican nationals whose roles can be documented under a qualifying USMCA professional category. The right visa depends on your nationality, current status, and how the role is defined in the offer.
What qualifications does Alliant Insurance Services expect for Customer Service Management roles?
Alliant typically looks for candidates with a bachelor's degree in business, finance, or a related field, combined with experience managing client service teams in an insurance or financial services environment. Familiarity with commercial lines, employee benefits, or brokerage operations strengthens your application. For H-1B purposes, the role needs to require a specific degree field, so a generic management background without insurance industry depth is harder to sponsor.
How long does the visa sponsorship process take for a Customer Service Management role at Alliant?
For H-1B sponsorship, your employer files the petition in March for an October 1 start date, so you need a confirmed offer by late February. USCIS standard processing takes three to five months, while premium processing returns a decision in about 15 business days. TN visas for Canadian nationals can be approved at the border on the same day. F-1 OPT is employer-independent, but STEM OPT extensions require E-Verify enrollment, which Alliant supports.