Customer Service Management Jobs at Alliant Insurance Services with Visa Sponsorship

INTRODUCTION

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

SUMMARY

Acts as a Consultant to assigned accounts, including servicing and/or business development. Expert in all time-off benefit programs, with special emphasis in Absence and Disability program development, implementation and monitoring.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops, implements, and evaluates/adjusts absence management strategies, particularly in the areas of disability, occupational and non-occupational disability, FMLA, workers compensation, statutory and non-statutory leave management programs, return to work programs, and ADA;

• Evaluates the performance of insured/self-funded disability programs for change options and best potential outcomes. This includes evaluation of third party administrators and insurers by investigating and assessing program performance, conducting quality and control audits, reviewing claim data and claim handling practices;

• Conducts detailed analysis of disability incidence and duration and develops specific initiatives to positively impact these metrics via the utilization of best practices;

• Develops and implements strategies that integrate healthcare disability programs, and mitigates the impact of disabilities/absences on health benefits programs (insured or self-funded);

• Manages all client required services and maintains client relationships;

• Participates in team selling process including finalist interviews and RFP responses;

• Understands, evaluates, coordinates, and optimizes external resources available from carriers, employer health departments, and other applicable vendors to effectively assist clients;

• Promotes to clients other services offered by our firm including Individual Disability and Voluntary Benefit program strategies;

• Provides analysis and recommendations concerning client's existing coverages;

• Selects carriers for solicitation and negotiates with carriers for benefit and premium considerations;

• Receives and responds to client inquiries including benefit and claim questions and issues;

• Reviews client coverage contracts and amendments for accuracy;

• Manages and negotiates third party vendor relationships and contracts on behalf of the client;

• Review of internal compliance and client disclosure requirements, external vendor contracts, summary plan documents, insurance certificates and policies, performance guarantees and employee communications to ensure alignment with client expectations, business requirements documents, and legal requirements;

• Manages vendor stewardship meetings including review and refinement of vendor developed program stewardship meeting materials;

• Stays abreast of all legislative issues/updates that affect absence and disability benefit programs;

• Stays abreast of all vendor/carrier new product offerings;

• Contributes to Intellectual Capital development by drafting White Papers, Case Studies, POV statements, etc.

• Manages all client required services through frequent client interaction and maintains client relationships;

• Moderate travel required – approximately five days per month;

• Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date;

• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor’s degree or equivalent combination of education and experience

Ten (10) or more years of related work experience

Understanding of the principles of absence and disability management and assistive technology

Must continue to meet Continuing Education requirements for license renewal or credential

SKILLS

• Proficient in Microsoft Office Suite

• Excellent verbal and written communication skills

• Excellent problem solving and time management skills

• Excellent planning, organizational and prioritization skills

• Ability to lead a team and to foster teamwork

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com.