Customer Service Management Jobs at USI Insurance Services with Visa Sponsorship

GENERAL DESCRIPTION

This position is responsible for management of the operational activities of the department, training and leadership of the Loss Control Services Team specifically around daily work products and process to enhance the personal growth and development of the loss control team as a whole.

Responsibilities

• Provide management of 2 or more employees and leadership for the P&C loss control team.
• Responsible for structuring P&C loss control team for maximum efficiency, consistent with the needs of our internal and external clients.
• Manage team workflow, case assignments and develop new processes.
• Work closely with service team members to ensure strategic objectives of client are clearly articulated and that all client deliverables deliver proactive solutions in line with client strategic objectives.
• Development of P&C loss control team goals and initiatives, track progress, and complete periodic reports on progress.
• Responsible for training and development of members of the Loss Control Team.
• Participate in the sales process to represent the loss control team function for prospects.
• Perform initial Loss Control Assessments; completing a thorough Loss Control Assessment Report, Risk Improvement Plan, and tailored Loss Control Service Plan addressing the wants and needs of individual clients.
• Conduct the necessary site inspections, surveys, audits, training and consultation to accomplish individual clients' Loss Control Service Plan.
• Produce and process client correspondence including: response to recommendations, site and operational observations, recommendations, status reports, etc.
• Interact with carriers' claims and Loss Control professionals and coordinate complementary service plans.
• Analyze prior losses to determine trends and problem regarding both frequency and severity.
• Participate in the accident investigation process focused on future prevention and reoccurrence. Develop and implement recommendations for the correction of unsafe actions, unsafe conditions, and systemic issues.
• Develop and present training sessions for internal and external customers and various industry groups.
• Work on sales and renewal presentations for existing and prospective clients.
• Maintain awareness of federal, state, and local safety regulations and appropriate industry standards.
• Advise senior management of issues/opportunities that may have meaningful economic consequence, and take lead on resolution.
• Take leadership and ownership for creative and effective risk management solutions that will further develop overall strategic best practices with the goal of maximizing value creation and innovation.
• Act as an independent review and evaluation body on behalf of client's to ensure that insurance/risk-related issues and concerns within the company are being appropriately evaluated, investigated and resolved.
• Prepare monthly, quarterly and annual risk management reports, as well as real time web based reporting tools currently in design, summarizing the firm's current state of coverage and vulnerabilities.
• Oversee safety programs and tracking program.

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of 10 years in the commercial insurance industry with experience in the handling of real estate, manufacturing, non-profit, service and construction clients.
• Bachelor's or advanced degree in Safety, Financial, Engineering, or related. Professional designations preferred or working towards (CSP, CPCU, ARM, CIH, OHST, CFPS, etc.)
• Broad knowledge and experience in risk management, risk financing, risk assessment, risk strategy and claims management.
• The ability to help create and implement a strategic vision about risk and obtain buy-in throughout multiple organizations.
• Ability to analyze complex problems involving varying viewpoints and to develop viable solutions.
• Demonstrated ability to analyze claims and work with CFO's, CEO's, counsel and other high level directors in order to resolve coverage issues.
• Strong project management skills, results-driven, adaptable with ability to manage multiple priorities and meet deadlines.

• Superior interpersonal skills:

• Ease in working with people up and down the organization hierarchy.

• A demonstrated ability to interact with senior executives.
• Naturally adaptive to different audiences.

• Diplomatically assertive.

• Excellent written and verbal communication skills.

• Keen attention to detail. Ability to read/interpret regulations pertaining to affordable housing programs and act thereon.
• Strong sense of integrity and ethics. Values entrepreneurialism. Demonstrates strong intellectual curiosity; always seeking new approaches and challenging the organization to new levels of success.

WHY USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

UNRIVALED RESOURCES AND SUPPORT

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

INDUSTRY-LEADING PROGRAMS, REWARDS, AND RECOGNITION

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

DEEP COMMUNITY ENGAGEMENT

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

COMMITTED TO A DIVERSE AND INCLUSIVE WORKPLACE

Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

NATIONALLY RECOGNIZED AS A TOP INSURANCE EMPLOYER

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

The salary for this position ranges from $145,000 to $160,000 per year, depending on experience. The final offer will be determined based on the candidate's qualifications, relevant experience, and demonstrated skills. In addition to the base salary, this role is bonus eligible.