Customer Support Jobs at Alliant Insurance Services with Visa Sponsorship
Customer Support roles at Alliant Insurance Services span client services, account management support, and policy servicing across a national insurance platform. Alliant has sponsored work visas for this function, making it a realistic target if you're on H-1B, OPT, CPT, or TN status.
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Get Access To All JobsSUMMARY
Responsible for providing a wide variety of support services to promote the company's product portfolio and develop and support the Marketing Departments to increase company revenue and profit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Agent Support Functions: Promote the company’s product portfolio by being proficient within product area assignment and familiar with all company products and services. Develop assigned marketing plans and provide service assistance to agents; Handle 50–100 telephone calls per day with agencies and agents on all aspects of assigned products; Recruit, train, service and assist agents to enable agents to produce at highest level possible; Assist agents with issues including recruit kits for carriers, training, contracting, certification, transactional issues such as electronic signature, telephonic signatures and app-by-email; Communicate with agents regularly regarding product information, rate changes and key agent benefits; Monitor compliance with program reporting rules and sales requirements; Provide technical support training, sales and marketing coaching; Identify and cultivate top producers; Identify problem agents; Recruit agents to participate in special opportunities, such as new lead sources, alternative methods of enrollment (e-commerce, e-signature, tele-app., etc.). Develop a Team Roster of agents/agencies and maintain regular contact/support and comply with procedures to protect all hierarchy relationships. Normally there should be no communication directly with the end consumer; all communications with the end consumer should be made by and through the agent. There can be exceptions to this rule based on specific circumstances and requests. For example, a marketer cannot participate in the closing of a sale or make recommendations. However, it may be possible to lend support regarding specific product information. This needs to be reviewed and approved by a marketing supervisor prior to the conversation taking place.
Department Support Functions: Update and maintain Contact Management System information in accordance with policies and procedures; Manage Team Roster; Update and maintain task list. Have working knowledge of Who Quit Writing, Debit Balances, MGA reports, lead distribution/lead management, incomplete contracts, certification process, moving agents and agencies into production, able to conduct webinars and display/introduce SMS technology tools.
Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.
Performs other duties as assigned by management.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree in marketing or a related field
High School Diploma or GED
Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
Life/Health Insurance license
SKILLS
- Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.
- Knowledge of the general industry procedures, practices and terminology.
- Skill in working effectively with inbound and outbound callers/customers.
- Skill in negotiating and problem solving to resolve internal and external conflicts.
- Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
- Skill in the use of time management and organization skills.
- Skill in maintaining effective working relationships with all customers, employees and the general public.
- Skill in project management.
- Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).
- Ability to communicate effectively, both orally and in writing, in a constructive manner.
- Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.
- Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.
- Ability to engage in effective interpersonal interaction, verbal communication and written communication.
- Ability to persuade.
- Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.
- Ability to read, write and communicate English effectively.
- Ability to maintain all company policies, including all confidentiality and safety policies.
- Ability to actively contribute to team effort.
- Ability to work independently, exercise independent judgment, make and execute decisions.
- Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame.
- Strong verbal and written proficiencies of the English language is required and bilingual (Spanish and English) preferred.
LI-DD1
“Successful people do those things that failures refuse to do.”
Equal Opportunity Employer; SMS participates in the E-Verify system.
We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the “Apply Now" button.
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.
For more information on Alliant Insurance Service's benefits, click here.
SUMMARY
Responsible for providing a wide variety of support services to promote the company's product portfolio and develop and support the Marketing Departments to increase company revenue and profit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Agent Support Functions: Promote the company’s product portfolio by being proficient within product area assignment and familiar with all company products and services. Develop assigned marketing plans and provide service assistance to agents; Handle 50–100 telephone calls per day with agencies and agents on all aspects of assigned products; Recruit, train, service and assist agents to enable agents to produce at highest level possible; Assist agents with issues including recruit kits for carriers, training, contracting, certification, transactional issues such as electronic signature, telephonic signatures and app-by-email; Communicate with agents regularly regarding product information, rate changes and key agent benefits; Monitor compliance with program reporting rules and sales requirements; Provide technical support training, sales and marketing coaching; Identify and cultivate top producers; Identify problem agents; Recruit agents to participate in special opportunities, such as new lead sources, alternative methods of enrollment (e-commerce, e-signature, tele-app., etc.). Develop a Team Roster of agents/agencies and maintain regular contact/support and comply with procedures to protect all hierarchy relationships. Normally there should be no communication directly with the end consumer; all communications with the end consumer should be made by and through the agent. There can be exceptions to this rule based on specific circumstances and requests. For example, a marketer cannot participate in the closing of a sale or make recommendations. However, it may be possible to lend support regarding specific product information. This needs to be reviewed and approved by a marketing supervisor prior to the conversation taking place.
Department Support Functions: Update and maintain Contact Management System information in accordance with policies and procedures; Manage Team Roster; Update and maintain task list. Have working knowledge of Who Quit Writing, Debit Balances, MGA reports, lead distribution/lead management, incomplete contracts, certification process, moving agents and agencies into production, able to conduct webinars and display/introduce SMS technology tools.
Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.
Performs other duties as assigned by management.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree in marketing or a related field
High School Diploma or GED
Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
Life/Health Insurance license
SKILLS
- Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.
- Knowledge of the general industry procedures, practices and terminology.
- Skill in working effectively with inbound and outbound callers/customers.
- Skill in negotiating and problem solving to resolve internal and external conflicts.
- Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
- Skill in the use of time management and organization skills.
- Skill in maintaining effective working relationships with all customers, employees and the general public.
- Skill in project management.
- Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).
- Ability to communicate effectively, both orally and in writing, in a constructive manner.
- Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.
- Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.
- Ability to engage in effective interpersonal interaction, verbal communication and written communication.
- Ability to persuade.
- Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.
- Ability to read, write and communicate English effectively.
- Ability to maintain all company policies, including all confidentiality and safety policies.
- Ability to actively contribute to team effort.
- Ability to work independently, exercise independent judgment, make and execute decisions.
- Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame.
- Strong verbal and written proficiencies of the English language is required and bilingual (Spanish and English) preferred.
LI-DD1
“Successful people do those things that failures refuse to do.”
Equal Opportunity Employer; SMS participates in the E-Verify system.
We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the “Apply Now" button.
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.
For more information on Alliant Insurance Service's benefits, click here.
See all 140+ Customer Support at Alliant Insurance Services jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Alliant Insurance Services roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Alliant Insurance Services Jobs
Frame your credentials around insurance licensing
Several Customer Support roles at Alliant require or prefer a state Property and Casualty or Lines license. If you're on OPT, pursue licensing early so your application isn't contingent on it. It signals readiness and reduces employer hesitation around sponsorship.
Target Alliant's specialty practice divisions first
Alliant organizes Customer Support hiring around specialty verticals like employee benefits, public entity, and real estate. Roles tied to a specific practice area often have narrower candidate pools, which improves your odds with a hiring team that genuinely needs coverage.
Align your application timing with OPT cap-gap rules
If your OPT expires before an H-1B approval, the cap-gap provision lets you keep working through September 30 of the petition year. Confirm USCIS has received your employer's petition before your EAD end date so your work authorization stays uninterrupted during the transition.
Use Migrate Mate to filter live Alliant openings by visa type
Alliant posts Customer Support roles across multiple locations with different sponsorship conditions. Migrate Mate lets you filter by visa type so you can identify which specific openings align with your status before spending time on outreach or applications.
Clarify TN eligibility before accepting a Customer Support offer
TN status covers specific USMCA occupational categories. Customer Support roles at Alliant can qualify under Management Consultant or Accountant classifications depending on actual duties, but the job title alone won't determine eligibility. Review the role's scope and confirm your job classification with the hiring team before the offer stage.
Negotiate offer timing to allow LCA filing clearance
Your employer must receive a certified Labor Condition Application from the DOL before submitting an H-1B petition to USCIS. Standard LCA certification takes seven business days. Build that window into your start date negotiation so Alliant's HR team isn't pressured to rush the filing.
Customer Support at Alliant Insurance Services jobs are hiring across the US. Find yours.
Find Customer Support at Alliant Insurance Services JobsFrequently Asked Questions
Does Alliant Insurance Services sponsor H-1B visas for Customer Supports?
Yes, Alliant Insurance Services has a documented history of H-1B sponsorship for Customer Support roles. Sponsorship is not guaranteed for every opening, and approval depends on the role meeting USCIS specialty occupation standards. Customer Support positions tied to licensed insurance functions or client account management tend to have a stronger case for qualifying than general call center work.
Which visa types are commonly used for Customer Support roles at Alliant Insurance Services?
Alliant has sponsored H-1B visas and supported F-1 OPT and CPT work authorization for Customer Support hires. TN status is also a viable path for Canadian and Mexican nationals whose role duties align with an eligible USMCA occupational category. The right visa type depends on your nationality, degree field, and the specific responsibilities of the position you're applying for.
What qualifications and experience does Alliant Insurance Services expect for Customer Support roles?
Most Customer Support openings at Alliant expect a bachelor's degree, ideally in business, finance, or a related field, alongside prior experience in insurance services, financial services, or complex client account management. Roles in specialty divisions may also expect familiarity with commercial lines, benefits administration, or policy documentation. State insurance licensing, while not always required at hire, is frequently expected within a defined onboarding window.
How do I apply for Customer Support jobs at Alliant Insurance Services?
You can find and apply for Customer Support roles at Alliant directly through their careers page or through Migrate Mate, which surfaces Alliant openings filtered by visa sponsorship eligibility. Before applying, review whether the role's stated responsibilities are substantive enough to support a specialty occupation classification if you'll need H-1B sponsorship. Tailoring your resume to reflect insurance-specific client service experience strengthens your application considerably.
How do I manage the H-1B petition timeline when starting at Alliant Insurance Services?
H-1B petitions for cap-subject candidates can only be filed starting April 1, with employment beginning October 1 at the earliest. If you receive an offer outside that window, Alliant will need to either use premium processing for a faster USCIS decision or structure your start date around the cap schedule. Confirming these logistics with Alliant's HR or immigration counsel early in the offer stage prevents delays or gaps in your authorization.
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