Customer Support Jobs at Autodesk with Visa Sponsorship
Autodesk hires Customer Support professionals to help users across its design, engineering, and construction software products. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're an international candidate building a U.S. career in tech support.
See All Customer Support at Autodesk JobsOverview
Showing 5 of 12+ Customer Support Jobs at Autodesk jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 12+ Customer Support Jobs at Autodesk
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Autodesk.
Get Access To All JobsPosition Overview
The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Forma products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles.
This position will have work hours of 12:00pm - 9:00pm EST.
Although this is a hybrid first position with some work from home opportunities, you must be located in or around the Denver, CO., or Atlanta, GA metro area.
Responsibilities
- Investigate Tier II customer escalations by reproducing issues and validating expected behavior
- Analyze logs, workflows, and system interactions to isolate root causes
- Surface defect trends and product gaps with clear reproduction steps
- Maintain accurate and complete case documentation
- Provide clear, empathetic, and structured communication throughout the case lifecycle
- Translate technical findings into user-friendly explanations
- Own customer engagement and expectation management
- Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment
- Participate in case review sessions and feedback loops
- Support Senior Technical Support Specialists during complex investigations
- Contribute to troubleshooting guides, KB articles, and internal documentation
- Identify knowledge gaps and share insights from recurring case themes
- Participate in technical enablement sessions and onboarding support
- Identify workflow or developer-support improvements based on debugging patterns
- Participate in tooling evaluations and process improvement initiatives
Minimum Qualifications
- 1–3 years in technical support or SaaS troubleshooting
- Strong analytical and debugging skills across cloud or mobile platforms
- Experience with CRM/issue tracking tools such as Salesforce or Jira
- Excellent written and verbal communication skills
Preferred Qualifications
- Familiarity with the Autodesk Forma product suite
- Experience supporting Web, iOS, or Android applications
- Experience mentoring peers or contributing to enablement content
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,300 and $88,330. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Position Overview
The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Forma products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles.
This position will have work hours of 12:00pm - 9:00pm EST.
Although this is a hybrid first position with some work from home opportunities, you must be located in or around the Denver, CO., or Atlanta, GA metro area.
Responsibilities
- Investigate Tier II customer escalations by reproducing issues and validating expected behavior
- Analyze logs, workflows, and system interactions to isolate root causes
- Surface defect trends and product gaps with clear reproduction steps
- Maintain accurate and complete case documentation
- Provide clear, empathetic, and structured communication throughout the case lifecycle
- Translate technical findings into user-friendly explanations
- Own customer engagement and expectation management
- Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment
- Participate in case review sessions and feedback loops
- Support Senior Technical Support Specialists during complex investigations
- Contribute to troubleshooting guides, KB articles, and internal documentation
- Identify knowledge gaps and share insights from recurring case themes
- Participate in technical enablement sessions and onboarding support
- Identify workflow or developer-support improvements based on debugging patterns
- Participate in tooling evaluations and process improvement initiatives
Minimum Qualifications
- 1–3 years in technical support or SaaS troubleshooting
- Strong analytical and debugging skills across cloud or mobile platforms
- Experience with CRM/issue tracking tools such as Salesforce or Jira
- Excellent written and verbal communication skills
Preferred Qualifications
- Familiarity with the Autodesk Forma product suite
- Experience supporting Web, iOS, or Android applications
- Experience mentoring peers or contributing to enablement content
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,300 and $88,330. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
See all 12+ Customer Support at Autodesk jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Autodesk roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Autodesk Jobs
Tailor your resume to Autodesk's product stack
Autodesk's support roles are tied to specific products like AutoCAD, Revit, and Fusion 360. Highlighting hands-on experience with these tools, or adjacent CAD and BIM software, signals you can reduce the ramp-up time employers factor into sponsorship decisions.
Target Autodesk's global support hubs strategically
Autodesk concentrates its Customer Support hiring in specific U.S. locations. Filtering applications by those office hubs rather than remote-only postings puts you closer to hiring managers who have processed international candidates and understand the sponsorship workflow.
Verify your OPT timeline before your final interview
If you're on F-1 OPT, USCIS requires employment to begin while your EAD is valid. Autodesk's offer and onboarding process takes time, so confirm your OPT expiration date before accepting and flag it to the recruiter early to avoid a gap in authorization.
Use Migrate Mate to find open Customer Support roles at Autodesk
Sponsoring employers don't always label postings as visa-friendly. Use Migrate Mate to filter Autodesk's Customer Support openings by visa type so you're applying to roles where sponsorship is already confirmed, not guessing from a job description.
Prepare for PERM timing if you want a Green Card path
Autodesk sponsors EB-2 and EB-3 Green Cards, but PERM labor certification typically runs 12 to 18 months before a petition is filed. Asking about their internal immigration policy during the offer stage, not after you've started, gives you a realistic picture of the timeline.
Customer Support at Autodesk jobs are hiring across the US. Find yours.
Find Customer Support at Autodesk JobsFrequently Asked Questions
Does Autodesk sponsor H-1B visas for Customer Support roles?
Yes, Autodesk sponsors H-1B visas for Customer Support positions. The H-1B applies to roles classified as specialty occupations requiring a relevant bachelor's degree or equivalent. For Customer Support at a software company like Autodesk, roles tied to technical product knowledge, enterprise software implementation, or solutions engineering are most likely to qualify under that standard.
Which visa types does Autodesk commonly sponsor for Customer Support positions?
Autodesk sponsors a range of visa categories for Customer Support staff, including the H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for students completing degrees. For candidates pursuing permanent residence, Autodesk has also sponsored EB-2 and EB-3 Green Cards, depending on the role and the candidate's qualifications.
What qualifications does Autodesk expect for Customer Support roles?
Autodesk's Customer Support positions typically require familiarity with its core product lines, particularly AutoCAD, Revit, or cloud-based tools in the Architecture, Engineering, and Construction space. A technical degree in engineering, computer science, or a related field strengthens your profile significantly, especially for roles where H-1B sponsorship is involved and the specialty occupation standard needs to be met.
How do I apply for Customer Support jobs at Autodesk?
You can find and apply for Customer Support roles at Autodesk through Migrate Mate, which filters open positions by visa sponsorship type so you can confirm sponsorship eligibility before applying. Once you identify a role, apply through Autodesk's careers portal and be upfront with the recruiter about your visa status and timeline during the initial screening call.
How does the sponsorship timeline work once Autodesk makes an offer?
After an offer is accepted, Autodesk's immigration team or an outside counsel typically handles the visa petition. For H-1B transfers or cap-exempt filings, USCIS standard processing runs three to five months, with premium processing available to reduce that to 15 business days. For new H-1B registrations, you're subject to the annual lottery in March, which affects your start date significantly.
See which Customer Support at Autodesk employers are hiring and sponsoring visas right now.
Search Customer Support at Autodesk Jobs