IT Support Jobs at Autodesk with Visa Sponsorship
Autodesk hires IT Support professionals to keep its global design and engineering platforms running for hundreds of thousands of users. The company sponsors a range of work visas for this function, making it a realistic target if you need employer sponsorship to work in the U.S.
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Get Access To All JobsPosition Overview
The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Forma products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles.
This position will have work hours of 12:00pm - 9:00pm EST.
Although this is a hybrid first position with some work from home opportunities, you must be located in or around the Denver, CO., or Atlanta, GA metro area.
Responsibilities
- Investigate Tier II customer escalations by reproducing issues and validating expected behavior
- Analyze logs, workflows, and system interactions to isolate root causes
- Surface defect trends and product gaps with clear reproduction steps
- Maintain accurate and complete case documentation
- Provide clear, empathetic, and structured communication throughout the case lifecycle
- Translate technical findings into user-friendly explanations
- Own customer engagement and expectation management
- Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment
- Participate in case review sessions and feedback loops
- Support Senior Technical Support Specialists during complex investigations
- Contribute to troubleshooting guides, KB articles, and internal documentation
- Identify knowledge gaps and share insights from recurring case themes
- Participate in technical enablement sessions and onboarding support
- Identify workflow or developer-support improvements based on debugging patterns
- Participate in tooling evaluations and process improvement initiatives
Minimum Qualifications
- 1–3 years in technical support or SaaS troubleshooting
- Strong analytical and debugging skills across cloud or mobile platforms
- Experience with CRM/issue tracking tools such as Salesforce or Jira
- Excellent written and verbal communication skills
Preferred Qualifications
- Familiarity with the Autodesk Forma product suite
- Experience supporting Web, iOS, or Android applications
- Experience mentoring peers or contributing to enablement content
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,300 and $88,330. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Position Overview
The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Forma products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles.
This position will have work hours of 12:00pm - 9:00pm EST.
Although this is a hybrid first position with some work from home opportunities, you must be located in or around the Denver, CO., or Atlanta, GA metro area.
Responsibilities
- Investigate Tier II customer escalations by reproducing issues and validating expected behavior
- Analyze logs, workflows, and system interactions to isolate root causes
- Surface defect trends and product gaps with clear reproduction steps
- Maintain accurate and complete case documentation
- Provide clear, empathetic, and structured communication throughout the case lifecycle
- Translate technical findings into user-friendly explanations
- Own customer engagement and expectation management
- Partner with Engineering, Product, and frontline Support to ensure accurate escalation and alignment
- Participate in case review sessions and feedback loops
- Support Senior Technical Support Specialists during complex investigations
- Contribute to troubleshooting guides, KB articles, and internal documentation
- Identify knowledge gaps and share insights from recurring case themes
- Participate in technical enablement sessions and onboarding support
- Identify workflow or developer-support improvements based on debugging patterns
- Participate in tooling evaluations and process improvement initiatives
Minimum Qualifications
- 1–3 years in technical support or SaaS troubleshooting
- Strong analytical and debugging skills across cloud or mobile platforms
- Experience with CRM/issue tracking tools such as Salesforce or Jira
- Excellent written and verbal communication skills
Preferred Qualifications
- Familiarity with the Autodesk Forma product suite
- Experience supporting Web, iOS, or Android applications
- Experience mentoring peers or contributing to enablement content
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,300 and $88,330. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
See all 12+ IT Support at Autodesk jobs
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Get Access To All JobsTips for Finding IT Support Jobs at Autodesk Jobs
Align your certifications to Autodesk's stack
Autodesk's IT environment spans cloud infrastructure, SaaS platforms, and enterprise endpoint management. Certifications in Microsoft 365, Okta, or ServiceNow signal direct readiness and strengthen your H-1B specialty occupation case before you ever submit an application.
Target roles listing ITSM or tier-two support
Autodesk consistently posts IT Support roles requiring ITSM tooling experience and escalation ownership. These mid-level scopes carry stronger specialty occupation arguments with USCIS than general helpdesk titles, which can face more scrutiny during H-1B adjudication.
Confirm your visa type before applying
Autodesk sponsors multiple visa categories for IT Support, including H-1B, E-3, TN, and F-1 OPT. Knowing which category fits your nationality and status lets you ask informed questions during recruiter screens instead of discovering a mismatch late in the process.
Use Migrate Mate to filter open IT Support roles
Not every Autodesk IT Support posting is flagged for sponsorship on general job boards. Use Migrate Mate to browse verified sponsorship-eligible openings at Autodesk so you're spending time on roles that are actually accessible to international candidates.
Prepare your OPT timeline before interviews start
If you're on F-1 OPT, calculate your remaining authorized period before your first Autodesk interview. USCIS requires H-1B cap-gap or change-of-status filings to align with specific dates, and a tight OPT runway can complicate offer timing if you don't raise it early.
Understand what PERM means for long-term stability
For IT Support roles, Autodesk may initiate PERM-based Green Card sponsorship after you establish tenure. DOL requires a formal recruitment process before filing, so ask during the offer stage whether the role has a defined path and what the typical timeline looks like at that level.
IT Support at Autodesk jobs are hiring across the US. Find yours.
Find IT Support at Autodesk JobsFrequently Asked Questions
Does Autodesk sponsor H-1B visas for IT Support roles?
Yes, Autodesk sponsors H-1B visas for IT Support positions. The role needs to qualify as a specialty occupation under USCIS standards, meaning it requires at least a bachelor's degree in a relevant technical field. Mid-level and senior IT Support roles with ITSM, cloud, or enterprise systems responsibilities typically meet that threshold more cleanly than entry-level helpdesk positions.
How do I apply for IT Support jobs at Autodesk?
Applications go through Autodesk's careers portal. Search for IT Support, IT Analyst, or Technical Support Engineer titles and filter by location. Before applying, confirm the posting is open to sponsored candidates. Migrate Mate surfaces verified sponsorship-eligible roles at Autodesk so you can focus your applications on positions that are actually accessible to international job seekers.
Which visa types does Autodesk commonly use for IT Support positions?
Autodesk sponsors several visa categories for IT Support, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for students. For permanent residency, Autodesk has a track record of supporting EB-2 and EB-3 Green Card petitions through the PERM labor certification process for qualifying employees in this function.
What qualifications does Autodesk expect for IT Support roles?
Autodesk typically looks for candidates with a bachelor's degree in computer science, information systems, or a related technical field. Hands-on experience with enterprise IT systems, ITSM platforms such as ServiceNow, endpoint management tools, and cloud environments like Microsoft 365 or Okta is commonly expected. Tier-two or tier-three support experience strengthens both your application and the specialty occupation argument for H-1B purposes.
How do I understand the timeline for visa filing after receiving an offer from Autodesk?
Timeline depends on your visa category. H-1B cap-subject petitions have an annual April filing window with an October 1 start date, so offer timing relative to that cycle matters significantly. E-3 and TN categories move faster and aren't subject to a lottery. If you're on OPT, your remaining authorized period determines how quickly the process needs to move. Raise timeline questions with your recruiter before signing an offer.
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