Customer Success Engineer Jobs at Datadog with Visa Sponsorship
Customer Success Engineer jobs at Datadog sit at the intersection of technical depth and client partnership, requiring fluency in monitoring, observability, and cloud infrastructure. Datadog has a consistent record of sponsoring work visas for this function across multiple visa categories, making it a realistic target for international candidates.
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Get Access To All JobsINTRODUCTION
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- Act as an advisor to customers to ensure they’re leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Who You Are:
- Customer-minded, always trying to provide the most value possible.
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail.
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
- Passionate about building long term and lasting relationships.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:
$54,000—$72,000 USD
ABOUT DATADOG:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Requisition ID: R19089
INTRODUCTION
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- Act as an advisor to customers to ensure they’re leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Who You Are:
- Customer-minded, always trying to provide the most value possible.
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail.
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
- Passionate about building long term and lasting relationships.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:
$54,000—$72,000 USD
ABOUT DATADOG:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Requisition ID: R19089
Tips for Finding Customer Success Engineer Jobs at Datadog
Frame Your Observability Experience for Screeners
Datadog CSE interviews test hands-on knowledge of APM, log management, and infrastructure monitoring. Document specific tools and platforms you've used before applying so your resume clears technical screeners and reaches the sponsorship conversation faster.
Verify Datadog's E-Verify Enrollment Before Applying
Datadog participates in E-Verify, which is required for F-1 OPT and STEM OPT authorization. Confirm your OPT start date aligns with your expected offer timeline so there's no gap between authorization and your first day.
Target Datadog's Regional Office Locations Strategically
Datadog's CSE openings are concentrated in specific metro hubs. Applying to locations where they've already built out customer success teams signals role fit and reduces the internal headcount-approval friction that can slow down sponsorship decisions.
Use Migrate Mate to Surface Active CSE Openings
CSE roles at Datadog open and close quickly. Use Migrate Mate to filter for Customer Success Engineer positions filtered by visa type so you're applying to live roles that match your authorization, not listings that have already closed.
Clarify H-1B Timing With Your Recruiter Early
The H-1B cap requires USCIS registration in March for an October 1 start date. If you're interviewing between April and September, ask the recruiter directly whether Datadog will bridge your status or hold the offer for the next cap cycle.
Prepare a Portfolio of Customer-Facing Technical Wins
Datadog CSE hiring emphasizes proof of driving adoption and resolving complex integrations for enterprise clients. A concise record of customer outcomes, tools deployed, and escalations resolved strengthens your specialty occupation case if the role proceeds to H-1B filing.
Frequently Asked Questions
Does Datadog sponsor H-1B visas for Customer Success Engineers?
Yes, Datadog sponsors H-1B visas for Customer Success Engineer roles. The position qualifies as a specialty occupation because it requires a bachelor's degree or higher in a technical field such as computer science, information systems, or engineering. Datadog also sponsors H-1B1 visas for eligible Australian and Chilean nationals, and supports EB-2 and EB-3 green card pathways for longer-term employees.
How do I apply for Customer Success Engineer jobs at Datadog?
Applications go through Datadog's careers portal, where CSE openings are listed by region and seniority level. You can also browse verified Customer Success Engineer positions at Datadog filtered by visa type on Migrate Mate, which surfaces active roles and flags sponsorship eligibility. Tailoring your application to show observability or monitoring platform experience improves your chances of clearing the initial technical screen.
Which visa types does Datadog commonly use for Customer Success Engineers?
Datadog sponsors H-1B and H-1B1 visas for Customer Success Engineers, along with F-1 OPT and STEM OPT for recent graduates. TN visa sponsorship is available for Canadian and Mexican nationals whose background aligns with qualifying TN occupational categories. For candidates pursuing permanent residence, Datadog has supported EB-2 and EB-3 PERM labor certification for this function.
What qualifications does Datadog expect for Customer Success Engineer roles?
Datadog typically expects a technical bachelor's degree and hands-on experience with cloud infrastructure, APM tools, or enterprise SaaS platforms. Strong candidates can demonstrate how they've guided clients through technical onboarding, troubleshooting, and adoption milestones. Because the H-1B classification requires a direct relationship between your degree field and the role, a background in computer science, information systems, or a related engineering discipline is important beyond just practical experience.
How do I time my application to avoid gaps in work authorization at Datadog?
If you're on F-1 OPT, apply at least three months before your authorization end date so Datadog has time to complete onboarding and initiate sponsorship paperwork. The H-1B cap filing window opens each March for an October 1 start. USCIS allows a 60-day grace period after OPT expiration, but your employment cannot begin until new authorization is in place, so early coordination with Datadog's HR team is essential.