Customer Service Jobs at Dentsply Sirona with Visa Sponsorship
Dentsply Sirona hires Customer Service professionals to support dental clinicians and lab partners across its global product lines. The company has an established track record of sponsoring work visas for this function, making it a realistic target if you're building a career in medical device customer operations.
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Get Access To All JobsINTRODUCTION
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference - by helping improve oral health worldwide.
Dentsply Sirona's Customer Service team is looking for someone to join our team as a Customer Service Supervisor.
ROLE AND RESPONSIBILITIES
The Supervisor is responsible for leading day‑to‑day Customer Service operations in a fast‑paced, high‑volume environment. This role requires an individual who can operate with limited direction, make sound decisions independently, and proactively drive process and system enhancements. The Supervisor is expected to apply strong critical‑thinking skills to identify issues, challenge inefficiencies, and implement practical solutions that improve both team performance and customer experience.
RESPONSIBILITIES FOR EMPLOYMENT
- Lead and support a team of Customer Service representatives, ensuring consistent execution of daily operational priorities.
- Operate effectively in a dynamic environment with changing priorities, minimal oversight, and high expectations for ownership and accountability.
- Serve as a first point of escalation, resolving complex customer, order, system, or process issues.
- Proactively identify system gaps, process breakdowns, and recurring issues, and partner cross‑functionally to drive enhancements and sustainable fixes.
- Apply critical thinking and root‑cause analysis to assess problems and recommend data‑driven solutions rather than temporary workarounds.
- Monitor team performance against SLAs, KPIs, and quality standards; take corrective action when targets are not met.
- Coach, develop, and mentor team members, reinforcing accountability, problem‑solving skills, and operational discipline.
- Ensure adherence to policies, procedures, and controls while continuously challenging opportunities to simplify and improve them.
- Collaborate closely with leadership, IT, Finance, Sales, and other stakeholders to support operational excellence and system stability.
- Depending on the needs of the company, the employee may be entrusted with and asked to perform other tasks related to his/her competence.
BASIC QUALIFICATIONS
Education: Bachelor's Degree in business or related field, or, equivalent combination of experience and education.
YEARS AND TYPE OF EXPERIENCE:
- Minimum 5-7 years’ related experience in a fast-paced Customer Service Call Center environment including coaching and development experience.
- Preferred experience in dental, medical, or other highly regulated industry.
- Lead experience in Customer Service, Operations, or a Call-Center environment.
- Exposure to ERP systems (e.g., SAP / S/4) and operational reporting tools.
- Proven track record of supporting process improvement and transformation initiatives.
PREFERRED QUALIFICATIONS
KEY SKILLS, KNOWLEDGE & CAPABILITIES:
- Proven ability to work independently with limited direction and make timely, well‑reasoned decisions.
- Strong critical‑thinking and analytical skills, with the ability to connect operational issues to system or process root causes.
- Demonstrated experience operating in a fast‑paced, high‑pressure environment with competing priorities.
- Strong leadership presence with the ability to influence, coach, and hold teams accountable.
- Comfortable challenging the status quo and pushing for system and process enhancements.
- Excellent communication skills, with the ability to clearly articulate issues, risks, and recommendations.
- High level of ownership, urgency, and follow‑through.
- Basic computer skills such as Microsoft office – Word, Excel. Internet software, Email application, Database software, etc.
Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
For additional details and questions, contact us at careers@dentsplysirona.com.
INTRODUCTION
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference - by helping improve oral health worldwide.
Dentsply Sirona's Customer Service team is looking for someone to join our team as a Customer Service Supervisor.
ROLE AND RESPONSIBILITIES
The Supervisor is responsible for leading day‑to‑day Customer Service operations in a fast‑paced, high‑volume environment. This role requires an individual who can operate with limited direction, make sound decisions independently, and proactively drive process and system enhancements. The Supervisor is expected to apply strong critical‑thinking skills to identify issues, challenge inefficiencies, and implement practical solutions that improve both team performance and customer experience.
RESPONSIBILITIES FOR EMPLOYMENT
- Lead and support a team of Customer Service representatives, ensuring consistent execution of daily operational priorities.
- Operate effectively in a dynamic environment with changing priorities, minimal oversight, and high expectations for ownership and accountability.
- Serve as a first point of escalation, resolving complex customer, order, system, or process issues.
- Proactively identify system gaps, process breakdowns, and recurring issues, and partner cross‑functionally to drive enhancements and sustainable fixes.
- Apply critical thinking and root‑cause analysis to assess problems and recommend data‑driven solutions rather than temporary workarounds.
- Monitor team performance against SLAs, KPIs, and quality standards; take corrective action when targets are not met.
- Coach, develop, and mentor team members, reinforcing accountability, problem‑solving skills, and operational discipline.
- Ensure adherence to policies, procedures, and controls while continuously challenging opportunities to simplify and improve them.
- Collaborate closely with leadership, IT, Finance, Sales, and other stakeholders to support operational excellence and system stability.
- Depending on the needs of the company, the employee may be entrusted with and asked to perform other tasks related to his/her competence.
BASIC QUALIFICATIONS
Education: Bachelor's Degree in business or related field, or, equivalent combination of experience and education.
YEARS AND TYPE OF EXPERIENCE:
- Minimum 5-7 years’ related experience in a fast-paced Customer Service Call Center environment including coaching and development experience.
- Preferred experience in dental, medical, or other highly regulated industry.
- Lead experience in Customer Service, Operations, or a Call-Center environment.
- Exposure to ERP systems (e.g., SAP / S/4) and operational reporting tools.
- Proven track record of supporting process improvement and transformation initiatives.
PREFERRED QUALIFICATIONS
KEY SKILLS, KNOWLEDGE & CAPABILITIES:
- Proven ability to work independently with limited direction and make timely, well‑reasoned decisions.
- Strong critical‑thinking and analytical skills, with the ability to connect operational issues to system or process root causes.
- Demonstrated experience operating in a fast‑paced, high‑pressure environment with competing priorities.
- Strong leadership presence with the ability to influence, coach, and hold teams accountable.
- Comfortable challenging the status quo and pushing for system and process enhancements.
- Excellent communication skills, with the ability to clearly articulate issues, risks, and recommendations.
- High level of ownership, urgency, and follow‑through.
- Basic computer skills such as Microsoft office – Word, Excel. Internet software, Email application, Database software, etc.
Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
For additional details and questions, contact us at careers@dentsplysirona.com.
See all 154+ Customer Service at Dentsply Sirona jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Dentsply Sirona roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Dentsply Sirona Jobs
Frame your dental industry vocabulary early
Customer Service roles at Dentsply Sirona involve supporting clinicians on products like CAD/CAM systems and implants. Tailor your resume to reflect product support, technical troubleshooting, or B2B client management in regulated industries before you apply.
Target roles tied to specific product lines
Dentsply Sirona organizes its Customer Service function around product portfolios and regional accounts. Applying to roles aligned with a specific division, such as implants or endodontics, signals genuine fit and gives hiring managers a clear reason to advance your candidacy.
Use Migrate Mate to filter verified sponsorship openings
Not every Customer Service listing at Dentsply Sirona will explicitly mention visa sponsorship. Use Migrate Mate to surface roles where the company has a confirmed sponsorship history for this function, so you're not guessing from a generic job board posting.
Clarify OPT or CPT authorization before your first interview
If you're on F-1 status, confirm whether your current OPT or CPT covers Customer Service work in the medical devices sector. Your Designated School Official can verify this. Bring documentation to your screening call so there's no ambiguity about your immediate work authorization.
Ask your recruiter about H-1B cap timing early
H-1B petitions are capped annually, with registrations opening in March for an October 1 start date. If an offer comes outside that window, discuss cap-exempt alternatives or a delayed start with your recruiter before accepting terms tied to a specific start date.
Understand how PERM affects your green card timeline
If Dentsply Sirona offers EB-2 or EB-3 sponsorship, the DOL PERM labor certification process adds 12 to 18 months before USCIS can adjudicate your immigrant petition. Factor this into any long-term planning, especially if you're currently on a status with a fixed expiration.
Customer Service at Dentsply Sirona jobs are hiring across the US. Find yours.
Find Customer Service at Dentsply Sirona JobsFrequently Asked Questions
Does Dentsply Sirona sponsor H-1B visas for Customer Service?
Yes, Dentsply Sirona has sponsored H-1B visas for Customer Service roles. The company operates in a regulated medical device environment where retaining specialized talent is a business priority, and visa sponsorship is part of how it competes for that talent. H-1B eligibility for Customer Service positions depends on the role requiring a bachelor's degree or equivalent in a specific specialty field.
Which visa types does Dentsply Sirona commonly sponsor for Customer Service roles?
Dentsply Sirona has sponsored H-1B, TN, F-1 OPT, F-1 CPT, and Green Card pathways including EB-2 and EB-3 for qualifying employees. For Customer Service roles, H-1B and TN are most common for candidates already in the U.S., while OPT and CPT allow recent graduates to begin work immediately while the company evaluates longer-term sponsorship options.
What qualifications does Dentsply Sirona expect for Customer Service roles?
Most Customer Service positions at Dentsply Sirona expect a background in healthcare, life sciences, or a related technical field, particularly for roles supporting clinical products like imaging systems or implants. Strong communication skills, experience in B2B or clinical account management, and familiarity with regulated product environments are recurring themes across their postings. A bachelor's degree is commonly required for H-1B eligibility.
How do I apply for Customer Service jobs at Dentsply Sirona?
Applications go through Dentsply Sirona's careers portal, where you can filter by function and location. To find Customer Service openings that include visa sponsorship, browse Migrate Mate, which surfaces Dentsply Sirona roles with a verified sponsorship track record. Tailor your application to the specific product line or business unit the role supports, as hiring teams are organized around those divisions.
How long does the visa sponsorship process take for a Customer Service role at Dentsply Sirona?
Timeline depends on the visa type. F-1 OPT authorization from USCIS takes up to 90 days and should be filed at least three to four months before your program end date. H-1B sponsorship follows the annual cap cycle with an October 1 start date. Green Card sponsorship through EB-2 or EB-3 requires DOL PERM certification first, which typically adds over a year before USCIS adjudication begins.
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