Customer Service Management Jobs at Express with Visa Sponsorship
Customer Service Management roles at Express sit at the intersection of retail operations and team leadership, overseeing store associates, driving sales performance, and maintaining brand standards on the floor. Express has a demonstrated track record of sponsoring international candidates for management-level positions across its retail locations.
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Get Access To All JobsINTRODUCTION
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Potomac Mills
Responsibilities:
Is the Store Manager role made for you? Learn more and consider applying today.
Express is seeking a Store Manager
The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.
Key Responsibilities
Talent – Attract, develop and retain top talent
- Support an environment which encourages an exceptionally high level of store morale
- Focus all store associates on creating an environment built on teamwork and a “one team” mentality
- Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
- Build a succession plan for all roles
- Identify and nurture the growth of high performing store associates
- Develop and maximize the success of store associates to achieve sales potential and customer experience
- Attract, recruit and hire all store associates
Customer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiences
- Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
- Create a culture of proactive customer engagement
- Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
- Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
- Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
- Drive loyalty and credit card acquisition through an engaged store team
- Create positive in-store experience through visual standards
Execution – Analyze the business and execute/communicate clear action plans that optimize results.
- Manage all aspects of daily store operations
- Ensure all store associates have clarity on goals and action plans
- Create clear action plans that optimize results
- Direct workload and ensure execution of plans and strategies across the store
- Ensure the adherence to Company Policies and the safety of store associates and Customers
- Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
- Ensure an effective schedule with the right associate in the right place at the right time
- Manage controllable expenses and ensure loss prevention and safety standards in place
ESSENTIAL QUALIFICATIONS
- Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
- Proven ability to increase sales and store profitability
- Proven ability to network, recruit, interview, train, develop and promote associates
- Ability to travel periodically, as needed for meetings
- Ability to move medium to large items weighing up to 50 pounds
PREFERRED QUALIFICATIONS (skills and abilities)
- Previous retail experience preferred
- Ability to effectively communicate with customers, peers and supervisors
- Demonstrated sales accountability
- Collaborative, respectful team member
- Ability to multitask and handle multiple customers and/or processes at once
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
INTRODUCTION
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Potomac Mills
Responsibilities:
Is the Store Manager role made for you? Learn more and consider applying today.
Express is seeking a Store Manager
The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.
Key Responsibilities
Talent – Attract, develop and retain top talent
- Support an environment which encourages an exceptionally high level of store morale
- Focus all store associates on creating an environment built on teamwork and a “one team” mentality
- Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
- Build a succession plan for all roles
- Identify and nurture the growth of high performing store associates
- Develop and maximize the success of store associates to achieve sales potential and customer experience
- Attract, recruit and hire all store associates
Customer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiences
- Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
- Create a culture of proactive customer engagement
- Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
- Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
- Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
- Drive loyalty and credit card acquisition through an engaged store team
- Create positive in-store experience through visual standards
Execution – Analyze the business and execute/communicate clear action plans that optimize results.
- Manage all aspects of daily store operations
- Ensure all store associates have clarity on goals and action plans
- Create clear action plans that optimize results
- Direct workload and ensure execution of plans and strategies across the store
- Ensure the adherence to Company Policies and the safety of store associates and Customers
- Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
- Ensure an effective schedule with the right associate in the right place at the right time
- Manage controllable expenses and ensure loss prevention and safety standards in place
ESSENTIAL QUALIFICATIONS
- Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
- Proven ability to increase sales and store profitability
- Proven ability to network, recruit, interview, train, develop and promote associates
- Ability to travel periodically, as needed for meetings
- Ability to move medium to large items weighing up to 50 pounds
PREFERRED QUALIFICATIONS (skills and abilities)
- Previous retail experience preferred
- Ability to effectively communicate with customers, peers and supervisors
- Demonstrated sales accountability
- Collaborative, respectful team member
- Ability to multitask and handle multiple customers and/or processes at once
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Express Jobs
Tailor your resume to retail leadership metrics
Express hiring managers for Customer Service Management roles look for measurable outcomes: associate retention rates, conversion improvements, and shrink reduction. Frame your experience in those terms before you apply, not after you get the callback.
Confirm E-Verify enrollment before accepting any offer
Express, like most large national retailers, participates in E-Verify to confirm work authorization. Verify this directly in your offer letter or HR onboarding docs so there are no surprises during your first week.
Target store locations in Express's corporate-heavy markets
Corporate flagship and high-volume stores are more likely to have dedicated HR support familiar with sponsorship paperwork. Focus your search on major metro areas where Express concentrates its management recruitment rather than smaller mall locations.
Understand how OPT cap-gap affects your store start date
If you're on F-1 OPT and Express files an H-1B petition on your behalf, USCIS cap-gap protection extends your work authorization through September 30 of the lottery year. Align your offer negotiation around that cutoff so your start date stays compliant.
Use Migrate Mate to filter Express openings by sponsorship eligibility
Not every Express Customer Service Management posting will flag sponsorship availability upfront. Use Migrate Mate to filter verified sponsoring roles at Express so you're only investing time in applications where the pathway already exists.
Get your PERM timeline expectations straight before the final offer
EB-2 and EB-3 green card sponsorship through PERM at a retail employer can take 12 to 24 months for DOL audit-free cases. Ask HR explicitly during the offer stage whether Express covers PERM legal fees and what their typical timeline looks like for management-level roles.
Customer Service Management at Express jobs are hiring across the US. Find yours.
Find Customer Service Management at Express JobsFrequently Asked Questions
Does Express sponsor H-1B visas for Customer Service Managements?
Express's sponsorship activity for Customer Service Management roles is primarily concentrated in EB-2, EB-3, and F-1 OPT or CPT pathways rather than H-1B. H-1B sponsorship for retail management positions is less common across the industry because these roles often don't meet USCIS's specialty occupation standard, which requires a theoretical and practical application of highly specialized knowledge tied to a specific bachelor's degree field.
How do I apply for Customer Service Management jobs at Express?
Applications go through Express's careers portal, where Customer Service Management openings are posted by location. Before applying, review the job description carefully for language around work authorization requirements. You can also use Migrate Mate to browse verified Express roles that include visa sponsorship, which filters out postings that won't support international candidates and saves you from dead-end applications.
Which visa types does Express commonly use for Customer Service Management roles?
Express has sponsored Customer Service Management candidates through F-1 OPT, F-1 CPT, and employment-based Green Card pathways including EB-2 and EB-3. OPT and CPT are most common for entry-level or rotational management tracks, while EB-3 sponsorship is more typical for candidates moving into longer-term management positions who have demonstrated performance in the role.
What qualifications does Express expect for Customer Service Management roles?
Express typically looks for candidates with prior supervisory or team lead experience in a retail environment, strong floor management skills, and demonstrated ability to hit sales and service KPIs. A bachelor's degree in business, marketing, or a related field is often preferred for sponsored candidates. Familiarity with Express's brand positioning in fashion retail and experience managing associate scheduling or performance reviews strengthens your application significantly.
How do I plan my timeline if Express is sponsoring my Green Card through PERM?
PERM-based Green Card sponsorship for Customer Service Management roles involves DOL labor market testing before a petition is filed with USCIS. The full process from recruitment testing through I-140 approval typically runs 12 to 24 months under normal conditions, longer if DOL issues an audit. Confirm with Express HR whether they initiate PERM sponsorship after a probationary period or at the point of hire, since that timing directly affects your planning.
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