Customer Service Management Jobs at First Financial Bank with Visa Sponsorship
Customer Service Management roles at First Financial Bank sit at the intersection of retail banking operations and team leadership, overseeing branch staff, service quality, and customer experience. First Financial Bank has pursued employment-based sponsorship for this function, making it a realistic target for qualified international candidates with banking backgrounds.
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Get Access To All JobsINTRODUCTION
We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.
ROLE AND RESPONSIBILITIES
Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Essential Functions/Responsibilities
- Perform necessary functions necessary to open accounts, perform maintenance.
- Run a Teller drawer as deemed necessary by management.
- Support client engagement through active calling, client conversations, and follow up.
- Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
- Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
- Ensure client follow up calls are conducted in the proper time frame.
- Maintain all operational and risk management standards.
- Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
- Model the way for peers and coworkers aligned with First Financials Mission and Values.
- The CB is responsible for adherence to all compliance and regulatory procedures.
- Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a First Class Client Experience.
- Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
- Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
- Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
- Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
- Stay informed and up to date on all bank products, processes and procedures; especially those that are most complex.
MINIMUM QUALIFICATIONS
- 3-4 years client service experience in a retail environment.
- 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
- High school diploma or general education degree (GED) is required.
- May obtain notary authorization.
- Possesses a strong level of bank product knowledge and solid sales skills.
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.
LEVEL OF COMPLEXITY AND SCOPE
- Ability to serve a wide variety of client needs according to bank policy and procedures.
- Ability to lead teams as needed.
DEGREE OF INDEPENDENCE AND DECISION-MAKING
- Works with limited supervision.
- Follows established guidelines.
- Applies guidelines with proficiency.
- Collaborates with senior role or Supervisor.
- Uses subject-matter expertise to advise others.
REQUIRED SUPERVISORY RESPONSIBILITIES
- Supports the management needs for the FCM.
Physical Requirements
- Occasionally lifts and carries up to 50 lbs.
- Frequently lifts and carries up to 10 lbs.
- Frequently sits, stands, walks and drives.
COMPLIANCE STATEMENT
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
DEVELOPMENT AND TRAINING
- Client Conversation Workshop
- Transaction Processing & Regulatory Understanding
- Consumer Banking Certification: Business Management Tool
- Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
- Consumer Lending Certification: Loan Application and Communication
- Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
- Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
- Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
- Consumer Lending Certification: Understanding Underwriting & Processing
- Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
PAY RANGE
$18.00- $20.19/hour
BENEFITS
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.
INCENTIVE ELIGIBILITY
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
We are an E-Verify Employer.
INTRODUCTION
We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.
ROLE AND RESPONSIBILITIES
Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Essential Functions/Responsibilities
- Perform necessary functions necessary to open accounts, perform maintenance.
- Run a Teller drawer as deemed necessary by management.
- Support client engagement through active calling, client conversations, and follow up.
- Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
- Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
- Ensure client follow up calls are conducted in the proper time frame.
- Maintain all operational and risk management standards.
- Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
- Model the way for peers and coworkers aligned with First Financials Mission and Values.
- The CB is responsible for adherence to all compliance and regulatory procedures.
- Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a First Class Client Experience.
- Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
- Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
- Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
- Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
- Stay informed and up to date on all bank products, processes and procedures; especially those that are most complex.
MINIMUM QUALIFICATIONS
- 3-4 years client service experience in a retail environment.
- 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
- High school diploma or general education degree (GED) is required.
- May obtain notary authorization.
- Possesses a strong level of bank product knowledge and solid sales skills.
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.
LEVEL OF COMPLEXITY AND SCOPE
- Ability to serve a wide variety of client needs according to bank policy and procedures.
- Ability to lead teams as needed.
DEGREE OF INDEPENDENCE AND DECISION-MAKING
- Works with limited supervision.
- Follows established guidelines.
- Applies guidelines with proficiency.
- Collaborates with senior role or Supervisor.
- Uses subject-matter expertise to advise others.
REQUIRED SUPERVISORY RESPONSIBILITIES
- Supports the management needs for the FCM.
Physical Requirements
- Occasionally lifts and carries up to 50 lbs.
- Frequently lifts and carries up to 10 lbs.
- Frequently sits, stands, walks and drives.
COMPLIANCE STATEMENT
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
DEVELOPMENT AND TRAINING
- Client Conversation Workshop
- Transaction Processing & Regulatory Understanding
- Consumer Banking Certification: Business Management Tool
- Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
- Consumer Lending Certification: Loan Application and Communication
- Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
- Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
- Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
- Consumer Lending Certification: Understanding Underwriting & Processing
- Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
PAY RANGE
$18.00- $20.19/hour
BENEFITS
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.
INCENTIVE ELIGIBILITY
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
We are an E-Verify Employer.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at First Financial Bank Jobs
Frame Your Banking Credentials for U.S. Standards
Customer service management in U.S. retail banking requires demonstrated familiarity with compliance frameworks like BSA and FDIC consumer protection rules. Translate your international credentials into those terms before applying, so your resume signals relevant regulatory fluency from the start.
Target Branches in First Financial Bank Markets
First Financial Bank operates predominantly across the South and Midwest. Concentrating your applications on locations where they have higher branch density improves your odds, since hiring managers in those markets are more accustomed to processing sponsorship through their HR pipeline.
Confirm EB-2 or EB-3 Eligibility Before Your Interview
First Financial Bank has pursued employment-based Green Card sponsorship for this role category. Before your interview, verify whether your education and experience meet EB-2 advanced degree requirements or EB-3 skilled worker standards so you can speak confidently to your pathway.
Understand the PERM Labor Certification Timeline
Employment-based sponsorship for management roles typically requires DOL PERM labor certification, which can take 12 to 18 months before USCIS even receives a petition. Build that timeline into your planning so you're not caught off guard by the gap between offer and authorization.
Address Visa Status Directly With the Hiring Team
Banking employers conduct E-Verify checks on all new hires, so your work authorization status will surface early. Raise your sponsorship need clearly with the recruiter before the offer stage, which prevents delays and shows you understand how the process works on their side.
Use Migrate Mate to Find Active Openings Fast
Customer Service Management roles at First Financial Bank turn over across multiple states and are not always easy to track. Use Migrate Mate to browse current openings filtered by visa sponsorship history, so you're applying to positions with a genuine path to authorization.
Customer Service Management at First Financial Bank jobs are hiring across the US. Find yours.
Find Customer Service Management at First Financial Bank JobsFrequently Asked Questions
Does First Financial Bank sponsor H-1B visas for Customer Service Managements?
First Financial Bank's sponsorship activity for Customer Service Management roles has centered on employment-based Green Card categories rather than H-1B. If you're currently on H-1B status with another employer, a transfer is possible, but you should confirm directly with First Financial Bank's HR team whether they're prepared to assume H-1B sponsorship responsibilities for this specific role category.
Which visa types are commonly used for Customer Service Management roles at First Financial Bank?
Employment-based immigrant visas, specifically EB-2 and EB-3, are the categories associated with Customer Service Management sponsorship at First Financial Bank. EB-2 applies if you hold an advanced degree or can demonstrate exceptional ability, while EB-3 covers skilled workers with a bachelor's degree and relevant experience. Both require PERM labor certification through the DOL before USCIS can adjudicate the petition.
What qualifications or experience are expected for Customer Service Management roles at First Financial Bank?
First Financial Bank typically looks for candidates with a background in retail or commercial banking, prior supervisory or team lead experience, and familiarity with branch operations and compliance requirements. A bachelor's degree in business, finance, or a related field is generally expected. Demonstrated experience managing customer-facing teams in a regulated financial environment strengthens your profile considerably.
How do I apply for Customer Service Management jobs at First Financial Bank?
You can find active Customer Service Management openings at First Financial Bank through Migrate Mate, which filters listings by visa sponsorship history so you can focus only on roles with a realistic path to authorization. When applying, make your work authorization status and sponsorship need clear in early recruiter conversations, since First Financial Bank uses E-Verify and your status will be confirmed at the offer stage.
How do I plan for the timeline between a job offer and work authorization at First Financial Bank?
For employment-based sponsorship, expect the DOL PERM labor certification process alone to take 12 to 18 months, followed by USCIS petition adjudication. If your priority date is not current, additional waiting time applies. Discuss timing with First Financial Bank's HR and legal team at the offer stage so both sides align on when authorization will be in place.
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