Genesys Visa Sponsorship Jobs USA
Genesys operates in the renewable energy sector and has a history of sponsoring H-1B visas for skilled workers. While not among the highest-volume sponsors, the company offers a focused path for international candidates with specialized expertise in clean energy and related technical fields.
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Get Access To All JobsINTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
ROLE OVERVIEW
Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption, strengthen customer experiences, and achieve the business outcomes they expect from their Genesys investment.
As a Senior Customer Success Manager, you will own the end-to-end customer success relationship, translating customer priorities into actionable success plans and orchestrating the right expertise across Professional Services, Support, Product, and Sales. You will serve as a trusted advisor to customer stakeholders and senior leaders, using customer health insights, adoption trends, and business priorities to identify risks and opportunities.
Your influence will extend across the customer lifecycle, from aligning stakeholders on strategic objectives to leading executive business reviews that demonstrate value and uncover opportunities for deeper adoption. Through empathy, proactive communication, and coordinated execution, you will help customers turn complex technology capabilities into meaningful business and customer experience outcomes.
This role offers visibility into enterprise customer initiatives and the opportunity to deepen expertise in customer success strategy, executive engagement, customer experience, and cross-functional leadership. You will help shape how Genesys supports strategic customers while strengthening the partnerships that drive retention, advocacy, and long-term value.
KEY RESPONSIBILITIES:
- Own the end-to-end success of a portfolio of strategic enterprise accounts, aligning customer priorities with success plans that support value realization, retention, adoption, and long-term partnership
- Influence customer strategy by serving as a trusted advisor who connects business objectives, customer experience priorities, and Genesys capabilities
- Drive alignment across Professional Services, Support, Product, and Sales to coordinate resources, resolve customer needs, and deliver a consistent customer experience
- Lead executive-level Quarterly Business Reviews that demonstrate realized value, assess progress against customer objectives, and identify opportunities for expanded adoption and growth
- Develop customer success plans that translate business objectives into clear priorities, milestones, stakeholder commitments, and measurable indicators of progress
- Identify customer risks and emerging needs proactively, mobilizing cross-functional stakeholders to remove barriers and protect customer outcomes
- Monitor customer health, product adoption, and feature utilization to surface actionable insights and strengthen engagement throughout the customer lifecycle
- Build customer advocacy by cultivating trusted relationships, delivering consistent value, and creating opportunities for satisfied customers to share their experience
BASIC QUALIFICATIONS:
- 6+ years of experience in Customer Success Management, including responsibility for enterprise or strategic customer relationships
- Bachelor’s degree in business management or a related field
- Proven track record of building trusted relationships with enterprise customers and navigating complex stakeholder environments
- Strong business acumen with demonstrated ability to understand customer objectives, business metrics, and value drivers
- Demonstrated success collaborating across Sales, Professional Services, Support, Product, and other customer-facing functions
- Experience preparing and delivering executive-level presentations, business reviews, and strategic customer communications
- Strong written and verbal communication skills, including the ability to translate complex technical concepts into clear business value
- Proficiency with CRM systems and customer success platforms, including the ability to use customer data and health insights to inform priorities
PREFERRED QUALIFICATIONS:
- Demonstrated strength in collaborative leadership, bringing diverse internal and customer stakeholders together around shared outcomes
- Strong strategic thinking and judgment when navigating complex customer challenges, competing priorities, and cross-functional dependencies
- Experience managing multiple concurrent customer initiatives with consistent follow-through and stakeholder visibility
- Proven ability to strengthen customer satisfaction, advocacy, retention, product adoption, and executive engagement
- Experience partnering with senior leaders and influencing decisions without direct authority
- Ability to travel less than 30%
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$104,000.00 - $183,000.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
WORKING AT GENESYS
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
WHAT HAPPENS AFTER YOU APPLY
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
STAY CONNECTED
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
EMPLOYEE REFERRAL
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
LOCATION
- Virginia, USA
- Nevada, USA
- Utah, USA
TIME TYPE
Full time
POSTED ON
Posted Today
JOB REQUISITION ID
JR112524
GENESYS IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO FAIRNESS IN THE WORKPLACE. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, DOMESTIC PARTNER STATUS, NATIONAL ORIGIN, GENETICS, DISABILITY, MILITARY AND VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
ROLE OVERVIEW
Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption, strengthen customer experiences, and achieve the business outcomes they expect from their Genesys investment.
As a Senior Customer Success Manager, you will own the end-to-end customer success relationship, translating customer priorities into actionable success plans and orchestrating the right expertise across Professional Services, Support, Product, and Sales. You will serve as a trusted advisor to customer stakeholders and senior leaders, using customer health insights, adoption trends, and business priorities to identify risks and opportunities.
Your influence will extend across the customer lifecycle, from aligning stakeholders on strategic objectives to leading executive business reviews that demonstrate value and uncover opportunities for deeper adoption. Through empathy, proactive communication, and coordinated execution, you will help customers turn complex technology capabilities into meaningful business and customer experience outcomes.
This role offers visibility into enterprise customer initiatives and the opportunity to deepen expertise in customer success strategy, executive engagement, customer experience, and cross-functional leadership. You will help shape how Genesys supports strategic customers while strengthening the partnerships that drive retention, advocacy, and long-term value.
KEY RESPONSIBILITIES:
- Own the end-to-end success of a portfolio of strategic enterprise accounts, aligning customer priorities with success plans that support value realization, retention, adoption, and long-term partnership
- Influence customer strategy by serving as a trusted advisor who connects business objectives, customer experience priorities, and Genesys capabilities
- Drive alignment across Professional Services, Support, Product, and Sales to coordinate resources, resolve customer needs, and deliver a consistent customer experience
- Lead executive-level Quarterly Business Reviews that demonstrate realized value, assess progress against customer objectives, and identify opportunities for expanded adoption and growth
- Develop customer success plans that translate business objectives into clear priorities, milestones, stakeholder commitments, and measurable indicators of progress
- Identify customer risks and emerging needs proactively, mobilizing cross-functional stakeholders to remove barriers and protect customer outcomes
- Monitor customer health, product adoption, and feature utilization to surface actionable insights and strengthen engagement throughout the customer lifecycle
- Build customer advocacy by cultivating trusted relationships, delivering consistent value, and creating opportunities for satisfied customers to share their experience
BASIC QUALIFICATIONS:
- 6+ years of experience in Customer Success Management, including responsibility for enterprise or strategic customer relationships
- Bachelor’s degree in business management or a related field
- Proven track record of building trusted relationships with enterprise customers and navigating complex stakeholder environments
- Strong business acumen with demonstrated ability to understand customer objectives, business metrics, and value drivers
- Demonstrated success collaborating across Sales, Professional Services, Support, Product, and other customer-facing functions
- Experience preparing and delivering executive-level presentations, business reviews, and strategic customer communications
- Strong written and verbal communication skills, including the ability to translate complex technical concepts into clear business value
- Proficiency with CRM systems and customer success platforms, including the ability to use customer data and health insights to inform priorities
PREFERRED QUALIFICATIONS:
- Demonstrated strength in collaborative leadership, bringing diverse internal and customer stakeholders together around shared outcomes
- Strong strategic thinking and judgment when navigating complex customer challenges, competing priorities, and cross-functional dependencies
- Experience managing multiple concurrent customer initiatives with consistent follow-through and stakeholder visibility
- Proven ability to strengthen customer satisfaction, advocacy, retention, product adoption, and executive engagement
- Experience partnering with senior leaders and influencing decisions without direct authority
- Ability to travel less than 30%
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$104,000.00 - $183,000.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
WORKING AT GENESYS
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
WHAT HAPPENS AFTER YOU APPLY
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
STAY CONNECTED
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
EMPLOYEE REFERRAL
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
LOCATION
- Virginia, USA
- Nevada, USA
- Utah, USA
TIME TYPE
Full time
POSTED ON
Posted Today
JOB REQUISITION ID
JR112524
GENESYS IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO FAIRNESS IN THE WORKPLACE. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, DOMESTIC PARTNER STATUS, NATIONAL ORIGIN, GENETICS, DISABILITY, MILITARY AND VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Job Roles at Genesys
See all 31+ Genesys Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Genesys roles.
Get Access To All JobsTips for Finding Genesys Visa Sponsorship Jobs USA
Target roles that align with renewable energy engineering
Genesys sponsors visas for technical roles tied to its renewable energy operations. Focus your application on engineering, project development, and energy systems positions, where specialty occupation requirements are clearly met and sponsorship is most likely to be approved.
Understand that H-1B is the primary sponsorship pathway
Genesys sponsors H-1B visas, so confirm your eligibility before applying. If you're subject to the annual cap, factor the April lottery window into your timeline and discuss this with any recruiter early in the process.
Lead with your technical credentials in your application
Renewable energy companies prioritize candidates with specialized degrees and hands-on experience in energy systems, electrical engineering, or sustainability. Align your resume to the specific technical requirements of the role to strengthen the specialty occupation case for your H-1B petition.
Research Genesys's active job postings before reaching out
Genesys hires selectively, so targeting open roles is more effective than cold outreach. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and identify open positions at Genesys that are genuinely visa-friendly.
Prepare for a longer hiring and sponsorship timeline
Visa sponsorship in the renewable energy sector involves additional legal and compliance steps. Build extra lead time into your job search, especially if you're approaching an OPT expiration or grace period, and communicate your timeline clearly to recruiters from the start.
Demonstrate long-term commitment to the energy sector
Genesys is more likely to invest in sponsorship for candidates who show genuine career alignment with renewable energy. Highlight relevant projects, certifications, or research in your application materials to signal that you're a long-term hire, not a short-term placement.
Frequently Asked Questions
Does Genesys sponsor H-1B visas?
Yes, Genesys sponsors H-1B visas for qualified international candidates. The company's sponsorship is concentrated in technical and engineering roles within the renewable energy space. If you're planning to apply, confirm the role qualifies as a specialty occupation and that your degree field aligns with the position, as these are the two most common H-1B approval factors.
What types of roles at Genesys are most likely to receive visa sponsorship?
Visa sponsorship at Genesys is most common in technical roles that require specialized knowledge in renewable energy, such as electrical engineering, energy project development, and systems analysis. Roles with a clear degree requirement in a specific field are the strongest candidates for H-1B sponsorship, while generalist or administrative positions are less likely to qualify.
How do I find open visa-sponsored jobs at Genesys?
Migrate Mate is the most efficient way to find verified visa-sponsored positions at Genesys. Unlike general job boards, Migrate Mate filters companies by actual sponsorship history, so you can browse Genesys openings with confidence that sponsorship is part of the hiring profile, rather than discovering late in the process that it isn't offered.
How do I know if Genesys will sponsor my specific visa situation?
Genesys's sponsorship track record is focused on H-1B visas, so if you're on a different visa pathway or need a Green Card, you'll want to raise that directly with the recruiter. Be upfront about your work authorization status early, and ask specifically whether the role has budget and legal support approved for sponsorship before investing significant time in the process.
What is the typical sponsorship and hiring timeline at Genesys?
H-1B sponsorship at Genesys follows the standard USCIS process: the employer files a Labor Condition Application with the Department of Labor, then submits the H-1B petition to USCIS. For cap-subject candidates, petitions must be filed in April, with employment starting October 1 at the earliest. Start your job search at Genesys several months before your current work authorization expires to allow adequate lead time.