Genesys Visa Sponsorship Jobs USA
Genesys operates in the renewable energy sector and has a history of sponsoring H-1B visas for skilled workers. While not among the highest-volume sponsors, the company offers a focused path for international candidates with specialized expertise in clean energy and related technical fields.
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Get Access To All JobsINTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
ROLE OVERVIEW:
Drive the continuity and growth of recurring revenue across an established customer base by owning the full renewal lifecycle and influencing long term customer value. This role shapes how enterprise customers sustain and expand their investment in Genesys Cloud, directly impacting retention, expansion, and customer experience outcomes at scale. You will operate at the intersection of revenue strategy, customer success, and sales execution, partnering cross functionally to secure renewals, mitigate churn risk, and uncover expansion opportunities. At Genesys, we are redefining how organizations deliver empathetic, AI powered customer experiences, and this role plays a critical part in ensuring customers realize continuous value from that transformation. You will gain visibility across enterprise accounts, contribute to revenue predictability, and build expertise in subscription economics and customer lifecycle strategy.
KEY RESPONSIBILITIES:
- Own the end to end renewal lifecycle, ensuring timely and accurate execution of renewal contracts prior to expiration
- Drive predictable recurring revenue by meeting or exceeding quarterly and annual retention and booking targets
- Forecast renewal outcomes with accuracy, providing clear visibility into in quarter and future revenue performance
- Identify and mitigate churn risk early by developing and executing proactive retention strategies across at risk accounts
- Influence customer outcomes by aligning renewal strategies with usage trends, adoption signals, and business value realization
- Partner with Customer Success and Sales to drive expansion through upsell, cross sell, and add on opportunities
- Lead renewal negotiations, ensuring alignment with pricing strategy, governance policies, and contractual standards
- Optimize revenue outcomes by managing customer transitions between platforms and minimizing disruption to recurring revenue streams
- Resolve escalations and complex customer scenarios with a focus on retention, trust, and long term partnership value
- Validate licensing and entitlement accuracy to ensure compliance and eliminate revenue leakage
REQUIRED QUALIFICATIONS:
- 5+ years of experience in renewals, account management, or quota carrying sales roles within a global technology organization
- Proven track record of achieving or exceeding retention, renewal, or revenue targets
- Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts
- Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams
- Experience working with subscription based business models and recurring revenue frameworks
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability
- Bachelor’s degree or equivalent professional experience
PREFERRED QUALIFICATIONS:
- Experience in SaaS, cloud platforms, or customer experience technology environments
- Background in roles such as Customer Success Manager, Account Executive, SDR, or BDR
- Familiarity with usage analytics, customer health metrics, and renewal risk modeling
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$33.99 - $59.76
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
ROLE OVERVIEW:
Drive the continuity and growth of recurring revenue across an established customer base by owning the full renewal lifecycle and influencing long term customer value. This role shapes how enterprise customers sustain and expand their investment in Genesys Cloud, directly impacting retention, expansion, and customer experience outcomes at scale. You will operate at the intersection of revenue strategy, customer success, and sales execution, partnering cross functionally to secure renewals, mitigate churn risk, and uncover expansion opportunities. At Genesys, we are redefining how organizations deliver empathetic, AI powered customer experiences, and this role plays a critical part in ensuring customers realize continuous value from that transformation. You will gain visibility across enterprise accounts, contribute to revenue predictability, and build expertise in subscription economics and customer lifecycle strategy.
KEY RESPONSIBILITIES:
- Own the end to end renewal lifecycle, ensuring timely and accurate execution of renewal contracts prior to expiration
- Drive predictable recurring revenue by meeting or exceeding quarterly and annual retention and booking targets
- Forecast renewal outcomes with accuracy, providing clear visibility into in quarter and future revenue performance
- Identify and mitigate churn risk early by developing and executing proactive retention strategies across at risk accounts
- Influence customer outcomes by aligning renewal strategies with usage trends, adoption signals, and business value realization
- Partner with Customer Success and Sales to drive expansion through upsell, cross sell, and add on opportunities
- Lead renewal negotiations, ensuring alignment with pricing strategy, governance policies, and contractual standards
- Optimize revenue outcomes by managing customer transitions between platforms and minimizing disruption to recurring revenue streams
- Resolve escalations and complex customer scenarios with a focus on retention, trust, and long term partnership value
- Validate licensing and entitlement accuracy to ensure compliance and eliminate revenue leakage
REQUIRED QUALIFICATIONS:
- 5+ years of experience in renewals, account management, or quota carrying sales roles within a global technology organization
- Proven track record of achieving or exceeding retention, renewal, or revenue targets
- Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts
- Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams
- Experience working with subscription based business models and recurring revenue frameworks
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability
- Bachelor’s degree or equivalent professional experience
PREFERRED QUALIFICATIONS:
- Experience in SaaS, cloud platforms, or customer experience technology environments
- Background in roles such as Customer Success Manager, Account Executive, SDR, or BDR
- Familiarity with usage analytics, customer health metrics, and renewal risk modeling
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$33.99 - $59.76
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Job Roles at Genesys
See all 31+ Genesys jobs
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Get Access To All JobsTips for Finding Genesys Visa Sponsorship Jobs USA
Target roles that align with renewable energy engineering
Genesys sponsors visas for technical roles tied to its renewable energy operations. Focus your application on engineering, project development, and energy systems positions, where specialty occupation requirements are clearly met and sponsorship is most likely to be approved.
Understand that H-1B is the primary sponsorship pathway
Genesys sponsors H-1B visas, so confirm your eligibility before applying. If you're subject to the annual cap, factor the April lottery window into your timeline and discuss this with any recruiter early in the process.
Lead with your technical credentials in your application
Renewable energy companies prioritize candidates with specialized degrees and hands-on experience in energy systems, electrical engineering, or sustainability. Align your resume to the specific technical requirements of the role to strengthen the specialty occupation case for your H-1B petition.
Research Genesys's active job postings before reaching out
Genesys hires selectively, so targeting open roles is more effective than cold outreach. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and identify open positions at Genesys that are genuinely visa-friendly.
Prepare for a longer hiring and sponsorship timeline
Visa sponsorship in the renewable energy sector involves additional legal and compliance steps. Build extra lead time into your job search, especially if you're approaching an OPT expiration or grace period, and communicate your timeline clearly to recruiters from the start.
Demonstrate long-term commitment to the energy sector
Genesys is more likely to invest in sponsorship for candidates who show genuine career alignment with renewable energy. Highlight relevant projects, certifications, or research in your application materials to signal that you're a long-term hire, not a short-term placement.
Genesys jobs are hiring across the US. Find yours.
Find Genesys JobsFrequently Asked Questions
Does Genesys sponsor H-1B visas?
Yes, Genesys sponsors H-1B visas for qualified international candidates. The company's sponsorship is concentrated in technical and engineering roles within the renewable energy space. If you're planning to apply, confirm the role qualifies as a specialty occupation and that your degree field aligns with the position, as these are the two most common H-1B approval factors.
What types of roles at Genesys are most likely to receive visa sponsorship?
Visa sponsorship at Genesys is most common in technical roles that require specialized knowledge in renewable energy, such as electrical engineering, energy project development, and systems analysis. Roles with a clear degree requirement in a specific field are the strongest candidates for H-1B sponsorship, while generalist or administrative positions are less likely to qualify.
How do I find open visa-sponsored jobs at Genesys?
Migrate Mate is the most efficient way to find verified visa-sponsored positions at Genesys. Unlike general job boards, Migrate Mate filters companies by actual sponsorship history, so you can browse Genesys openings with confidence that sponsorship is part of the hiring profile, rather than discovering late in the process that it isn't offered.
How do I know if Genesys will sponsor my specific visa situation?
Genesys's sponsorship track record is focused on H-1B visas, so if you're on a different visa pathway or need a Green Card, you'll want to raise that directly with the recruiter. Be upfront about your work authorization status early, and ask specifically whether the role has budget and legal support approved for sponsorship before investing significant time in the process.
What is the typical sponsorship and hiring timeline at Genesys?
H-1B sponsorship at Genesys follows the standard USCIS process: the employer files a Labor Condition Application with the Department of Labor, then submits the H-1B petition to USCIS. For cap-subject candidates, petitions must be filed in April, with employment starting October 1 at the earliest. Start your job search at Genesys several months before your current work authorization expires to allow adequate lead time.
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