Customer Service Jobs at Genpact with Visa Sponsorship
Genpact hires for Customer Service roles across its global operations consulting business, covering client-facing support, process management, and service delivery functions. The company has a consistent track record of sponsoring work visas for qualified candidates in this function, making it a realistic target for international job seekers.
See All Customer Service at Genpact JobsOverview
Showing 5 of 22+ Customer Service Jobs at Genpact jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 22+ Customer Service Jobs at Genpact
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Genpact.
Get Access To All JobsINTRODUCTION
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
ROLE AND RESPONSIBILITIES
Inviting applications for the role of Sr. Team Leader, Manager, Order to Cash-Collections. Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.
- Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets
- Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
- Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
- Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
- Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution
- Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
- Maintain client confidentiality and deliver a consistent and professional level of service at all times
- Assist customers with vendor registration via online customer payment portals
- Enter detailed notes and client information in the online collection tool
- Research and perform special projects and other activities as needed
- Provide backup support for Collections Supervisor where necessary
- Apply collections strategies to reduce the overall DSO while collecting all past due invoices
- Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes
- Maintain client confidentiality and delivering a consistent and professional level of customer service at all times
- Build and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved
- Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
- Maintain regular detailed notes and client information in our Collections tool
- Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
- Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements
- Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner
- Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
- Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received
- Provide support and analysis for special projects or reporting, as required by Management
MINIMUM QUALIFICATIONS
Relevant years of collections experience preferred
Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities
Develop a positive working relationship with internal and external stakeholders
Solid Microsoft suite skills, including excel, word and PowerPoint
Solid Google suite knowledge, including G-sheets, Docs and Slides
PREFERRED QUALIFICATIONS/ SKILLS
Excellent verbal and written communication skills
Quick learner and self-starter, capable of working independently or collaboratively
Detail oriented and the ability to maintain a high level of accuracy
Demonstrated ability to analyse information, think critically, and solve problems
WHY JOIN GENPACT?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
COMPENSATION
The approximate annual base compensation range for this position is [$70k to $85k]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
“Los Angeles, California based candidates are not eligible for this role”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
LOCATION
Primary Location: USA-Wauwatosa
SCHEDULE
Full-time
EDUCATION LEVEL
Bachelor's / Graduation / Equivalent
JOB POSTING
Apr 1, 2026, 3:43:55 PM
UNPOSTING DATE
Jun 1, 2026, 1:29:00 PM
MASTER SKILLS LIST
Operations
JOB CATEGORY
Full Time
INTRODUCTION
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
ROLE AND RESPONSIBILITIES
Inviting applications for the role of Sr. Team Leader, Manager, Order to Cash-Collections. Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.
- Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets
- Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
- Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
- Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
- Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution
- Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
- Maintain client confidentiality and deliver a consistent and professional level of service at all times
- Assist customers with vendor registration via online customer payment portals
- Enter detailed notes and client information in the online collection tool
- Research and perform special projects and other activities as needed
- Provide backup support for Collections Supervisor where necessary
- Apply collections strategies to reduce the overall DSO while collecting all past due invoices
- Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes
- Maintain client confidentiality and delivering a consistent and professional level of customer service at all times
- Build and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved
- Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
- Maintain regular detailed notes and client information in our Collections tool
- Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
- Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements
- Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner
- Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
- Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received
- Provide support and analysis for special projects or reporting, as required by Management
MINIMUM QUALIFICATIONS
Relevant years of collections experience preferred
Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities
Develop a positive working relationship with internal and external stakeholders
Solid Microsoft suite skills, including excel, word and PowerPoint
Solid Google suite knowledge, including G-sheets, Docs and Slides
PREFERRED QUALIFICATIONS/ SKILLS
Excellent verbal and written communication skills
Quick learner and self-starter, capable of working independently or collaboratively
Detail oriented and the ability to maintain a high level of accuracy
Demonstrated ability to analyse information, think critically, and solve problems
WHY JOIN GENPACT?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
COMPENSATION
The approximate annual base compensation range for this position is [$70k to $85k]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
“Los Angeles, California based candidates are not eligible for this role”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
LOCATION
Primary Location: USA-Wauwatosa
SCHEDULE
Full-time
EDUCATION LEVEL
Bachelor's / Graduation / Equivalent
JOB POSTING
Apr 1, 2026, 3:43:55 PM
UNPOSTING DATE
Jun 1, 2026, 1:29:00 PM
MASTER SKILLS LIST
Operations
JOB CATEGORY
Full Time
See all 22+ Customer Service at Genpact jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Genpact roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Genpact Jobs
Align your resume to BPO-specific language
Genpact's Customer Service roles sit within business process outsourcing engagements, not traditional in-house support. Frame your experience around SLAs, CSAT metrics, and process improvement to match how Genpact structures and evaluates these positions.
Target roles tied to long-term client contracts
Genpact staffs Customer Service teams around multi-year client engagements. Roles supporting established accounts are more likely to come with visa sponsorship than project-based or short-term positions, so filter your search accordingly.
Use Migrate Mate to find open roles by visa type
Filtering Customer Service jobs at Genpact by the visa category you need saves time and surfaces positions where sponsorship is already expected. Migrate Mate lets you search Genpact's open roles specifically by visa eligibility so you're not guessing.
Prepare for Genpact's structured interview process early
Genpact typically runs Customer Service candidates through competency-based interviews that assess process thinking and client communication. Have documented examples of handling escalations, meeting service targets, and working across time zones ready before your first screen.
Request a clear sponsorship timeline once you receive an offer
Before accepting, ask the recruiter which visa category they plan to file, whether they use premium processing, and what their internal legal team's average turnaround is. USCIS standard processing for H-1B can take three to six months, so knowing this upfront protects your planning.
Customer Service at Genpact jobs are hiring across the US. Find yours.
Find Customer Service at Genpact JobsFrequently Asked Questions
Does Genpact sponsor H-1B visas for Customer Service?
Yes, Genpact sponsors H-1B visas for Customer Service roles. These positions typically qualify as specialty occupations when they involve process management, client account oversight, or analytical functions requiring a bachelor's degree or equivalent. Standard H-1B processing through USCIS applies, and Genpact participates in the annual cap lottery for new H-1B beneficiaries.
How do I apply for Customer Service jobs at Genpact?
You can apply directly through Genpact's careers portal or browse open roles filtered by visa type on Migrate Mate. When applying, tailor your application to the specific client industry and process function listed in the job description. Genpact's Customer Service hiring often moves through an initial recruiter screen followed by one or two competency-based interviews, so prepare concrete examples of client-facing experience before you apply.
Which visa types does Genpact commonly sponsor for Customer Service roles?
Genpact sponsors H-1B, E-3, TN, F-1 OPT, and F-1 CPT for Customer Service positions, along with Green Card pathways through EB-2 and EB-3 for longer-tenured employees. E-3 is available to Australian citizens and TN to Canadian and Mexican nationals under the USMCA. F-1 students on OPT or CPT can pursue roles in this function if the position qualifies under their authorized field of study.
What qualifications does Genpact expect for Customer Service roles?
Most Customer Service positions at Genpact require a bachelor's degree, strong written and verbal communication skills, and experience working within defined service level agreements. Roles supporting financial services, healthcare, or technology clients may require domain-specific knowledge. For visa sponsorship purposes, your degree field should align with the job's core functions since USCIS evaluates whether the position qualifies as a specialty occupation.
How do I plan my timeline when pursuing a sponsored Customer Service role at Genpact?
If you're on F-1 OPT, start your search at least three to four months before your work authorization expires. For H-1B cap-subject petitions, USCIS opens registration in March each year with an October 1 start date, so a job offer by February gives you the best window. Confirm early in the process whether Genpact intends to use premium processing, which cuts USCIS adjudication to 15 business days.
See which Customer Service at Genpact employers are hiring and sponsoring visas right now.
Search Customer Service at Genpact Jobs