IT Support Jobs at Genpact with Visa Sponsorship

INTRODUCTION

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

ROLE AND RESPONSIBILITIES

Inviting applications for the role of [Senior Principal Consultant], [Senior Network Engineer L3]! This position will handle escalated incidents, perform root cause analysis of any problems that may arise out of IRs and/or proactive needs for business. The candidate must be flexible to work in 24 * 7 environments.

• Design, implement and transition CheckPoint & FortiGate firewalls, Catalyst & Nexus switches, load balancers (F5 & Citrix), Web proxy technologies (Zscaler, McAfee), wireless LAN controller, Cisco ISE and other network solutions to meet the needs of customers.
• Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment, including a broad range of devices.
• Develop and maintain technical deliverables including network assessments, capacity planning, detailed design documents, implementation/test plans configuration templates and scripts.
• Perform root cause analysis of critical outage and incidents.
• Subject Matter Expert ability to act individually on L3 queries.
• Maintain up-to-date industry certifications.
• Understand business requirements and design solutions accordingly.
• Resolve incidents, escalate to management and vendors if necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to management.
• Provide guidance and support to team members.

BASIC QUALIFICATIONS

Minimum Qualifications
- Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
- A degree in Computer Science, IT, Systems Engineering or a related qualification.

PREFERRED QUALIFICATIONS

- Professional expert level certification for Fortinet FCSS, Fortinet FCP & Fortinet NSE-4-8.
- Strong understanding of routing protocols and network technologies (e.g., eBGP, iBGP, OSPF, IPSEC, trace route, Netflow).
- Advanced, hands-on experience with Fortinet products: FortiGate, FortiManager, Fortinet Secure SDWAN, FortiAnalyzer.
- Experience with network switches, firewalls, and wireless access points.
- Professional or Expert level network certification is required. Fortinet FCSS, Fortinet FCP, Fortinet NSE 4-8.
- Professional or Expert level network certification is preferred. (Cisco, Checkpoint).
- Must have extensive experience designing, configuring, and managing enterprise-grade firewall solutions, with proficiency in network security architectures.
- Must understand routing protocols and network technologies (e.g., eBGP, iBGP, OSPF, IPSEC, trace route, Netflow).
- Must have expertise in LAN/WAN administration, including configuring DHCP, DNS, VLANs, NAT, wireless technologies, and switches, with strong proficiency in network security integration.
- Required expertise in network engineering and security firewall architecture; proficiency with Zero Trust frameworks is a bonus.
- Essential to author and adhere to defined network processes and procedures.
- Should produce accurate network diagrams and detailed design documentation for implementation; proficiency with Visio is highly desired.
- Required to have expertise in architecting, designing, and troubleshooting complex LAN/WAN network solutions; proficiency with SD-WAN networking is preferred.
- Essential to demonstrate experience designing and deploying multi-site network environments with VLANs, MPLS, SSL, and IPSEC.
- Required to maintain up-to-date expertise in modern security threats and defenses, integrating security into network designs; proficiency with NIST CSF or similar standards is highly desired.
- Strong analytical and problem-solving skills.
- Ability to work both independently and as part of a broader team to achieve objectives.
- Able to clearly communicate detailed technical concepts in both oral and written formats.
- Proven track record in guiding clients through the evaluation and selection of technical solutions to address business requirements in a consultative manner.
- Experience with Pulse Secure Access Gateway.
- Hands-on experience with Citrix NetScaler ADC Load balancers.
- Must be willing to travel when needed.

WHY JOIN GENPACT?

- Lead AI-first transformation – Build and scale AI solutions that redefine industries.
- Make an impact – Drive change for global enterprises and solve business challenges that matter.
- Accelerate your career – Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.