Customer Support Jobs at Genpact with Visa Sponsorship
Genpact hires Customer Support professionals across its consulting and BPO operations, and the company has a consistent track record of sponsoring work visas for this function. If you're on OPT, holding an H-1B, or exploring other pathways, Genpact is an employer worth targeting seriously.
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Get Access To All JobsINTRODUCTION
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
ROLE: L2 Application Support
Location: Chicago IL (Remote)
The L2 Application Support Analyst will provide advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations such as policy administration, claims, billing, underwriting, and rating systems. The role involves incident analysis, root cause identification, issue resolution, coordination with L3/engineering teams, and ensuring system stability and SLA compliance.
Responsibilities
- Provide Level 2 support for P&C insurance applications including:
- Policy Administration
- Claims Management
- Billing & Payments
- Underwriting & Rating
- Analyze, troubleshoot, and resolve medium to complex production issues escalated from L1 support.
- Perform root cause analysis (RCA) and document permanent fixes.
- Support batch jobs, integrations, and interfaces (inbound/outbound feeds).
- Monitor application health, logs, and alerts; proactively identify risks.
- Manage incidents and service requests through ITSM tools (ServiceNow, JIRA, Remedy, etc.).
- Ensure adherence to SLA and compliance requirements.
- Participate in problem management and continuous improvement initiatives.
- Support change deployments, release validation, and post-deployment verification.
- Coordinate with L3 teams, vendors, and business users during critical incidents.
- Understand P&C insurance workflows including:
- New business, renewals, endorsements
- Claims lifecycle
- Cancellations, reinstatements
- Premium calculation and billing
- Interpret business rules related to coverages, deductibles, limits, endorsements, and regulatory rules.
- Support business users by providing timely resolution and clear communication.
- Create and maintain runbooks, SOPs, and knowledge articles.
- Document known issues, workarounds, and system behavior.
- Participate in knowledge transfer sessions with L1 and L3 teams.
MINIMUM QUALIFICATIONS
- 3–6 years of IT application support experience.
- 2+ years of experience in the P&C insurance domain.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- Strong SQL skills for data analysis, validation, and issue investigation.
PREFERRED QUALIFICATIONS/ SKILLS
- Experience supporting insurance core systems (Insurity, Guidewire, Duck Creek, Majesco, or similar preferred).
- Exposure to cloud platforms (AWS, Azure).
- Experience in agile / DevOps environments.
WHY JOIN GENPACT?
- Lead AI-first transformation – Build and scale AI solutions that redefine industries.
- Make an impact – Drive change for global enterprises and solve business challenges that matter.
- Accelerate your career – Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
The approximate annual base compensation range for this position is $70,000 to $85,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
INTRODUCTION
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
ROLE: L2 Application Support
Location: Chicago IL (Remote)
The L2 Application Support Analyst will provide advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations such as policy administration, claims, billing, underwriting, and rating systems. The role involves incident analysis, root cause identification, issue resolution, coordination with L3/engineering teams, and ensuring system stability and SLA compliance.
Responsibilities
- Provide Level 2 support for P&C insurance applications including:
- Policy Administration
- Claims Management
- Billing & Payments
- Underwriting & Rating
- Analyze, troubleshoot, and resolve medium to complex production issues escalated from L1 support.
- Perform root cause analysis (RCA) and document permanent fixes.
- Support batch jobs, integrations, and interfaces (inbound/outbound feeds).
- Monitor application health, logs, and alerts; proactively identify risks.
- Manage incidents and service requests through ITSM tools (ServiceNow, JIRA, Remedy, etc.).
- Ensure adherence to SLA and compliance requirements.
- Participate in problem management and continuous improvement initiatives.
- Support change deployments, release validation, and post-deployment verification.
- Coordinate with L3 teams, vendors, and business users during critical incidents.
- Understand P&C insurance workflows including:
- New business, renewals, endorsements
- Claims lifecycle
- Cancellations, reinstatements
- Premium calculation and billing
- Interpret business rules related to coverages, deductibles, limits, endorsements, and regulatory rules.
- Support business users by providing timely resolution and clear communication.
- Create and maintain runbooks, SOPs, and knowledge articles.
- Document known issues, workarounds, and system behavior.
- Participate in knowledge transfer sessions with L1 and L3 teams.
MINIMUM QUALIFICATIONS
- 3–6 years of IT application support experience.
- 2+ years of experience in the P&C insurance domain.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- Strong SQL skills for data analysis, validation, and issue investigation.
PREFERRED QUALIFICATIONS/ SKILLS
- Experience supporting insurance core systems (Insurity, Guidewire, Duck Creek, Majesco, or similar preferred).
- Exposure to cloud platforms (AWS, Azure).
- Experience in agile / DevOps environments.
WHY JOIN GENPACT?
- Lead AI-first transformation – Build and scale AI solutions that redefine industries.
- Make an impact – Drive change for global enterprises and solve business challenges that matter.
- Accelerate your career – Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
The approximate annual base compensation range for this position is $70,000 to $85,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
See all 8+ Customer Support at Genpact jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Genpact Jobs
Tailor your resume to BPO metrics
Genpact's Customer Support roles sit inside a process-driven consulting environment. Quantify handle times, CSAT scores, and resolution rates on your resume so hiring managers can immediately map your experience to their client delivery model.
Target roles aligned with active client verticals
Genpact staffs Customer Support heavily for clients in banking, insurance, and healthcare. Applying to roles that match your domain background shortens the screening cycle and signals you can hit the ground running without client-specific ramp-up.
Browse open Customer Support positions through Migrate Mate
Migrate Mate surfaces Genpact's Customer Support openings filtered by visa sponsorship type, so you can identify which specific roles are actively hiring candidates who need H-1B, E-3, or OPT sponsorship before you invest time applying.
Confirm your OPT timeline before your first interview
If you're on F-1 OPT, calculate your remaining authorized period before outreach. Genpact's onboarding cycle for Customer Support can run six to eight weeks, and your start date must fall within your authorized employment window for CPT or OPT to be valid.
Ask about the LCA filing stage during offer negotiations
For H-1B transfers or new petitions, your employer must file a Labor Condition Application with DOL before USCIS can process Form I-129. Asking which internal team handles LCA filings tells you whether Genpact manages sponsorship in-house or through outside counsel.
Get your credential equivalency documented early
Genpact's Customer Support roles often require a bachelor's degree. If your degree is from outside the United States, obtain a credential evaluation from a NACES-member organization before interviews so you're not scrambling to prove equivalency at the offer stage.
Customer Support at Genpact jobs are hiring across the US. Find yours.
Find Customer Support at Genpact JobsFrequently Asked Questions
Does Genpact sponsor H-1B visas for Customer Supports?
Yes, Genpact sponsors H-1B visas for Customer Support roles. The company operates as a large employer with established immigration infrastructure, which means H-1B transfers from another sponsoring employer and new cap-subject petitions are both options worth discussing during the offer stage. Confirm sponsorship intent in writing before accepting any offer.
How do I apply for Customer Support jobs at Genpact?
Start by browsing open Customer Support positions through Migrate Mate, which filters Genpact's listings by visa sponsorship type so you can focus on roles that match your authorization status. Once you identify a relevant opening, apply directly through Genpact's careers portal and reference your visa situation clearly in your cover materials so recruiters can route your application correctly from the start.
Which visa types does Genpact commonly use for Customer Support roles?
Genpact has sponsored H-1B, E-3, F-1 OPT, F-1 CPT, TN, and employment-based Green Card pathways including EB-2 and EB-3 for Customer Support positions. F-1 OPT and CPT are practical entry points for recent graduates, while H-1B and TN are common for mid-career candidates. E-3 is available exclusively to Australian citizens.
What qualifications does Genpact expect for Customer Support positions?
Most Customer Support roles at Genpact require a bachelor's degree and demonstrated experience in a client-facing or process-driven environment. Domain knowledge in banking, insurance, or healthcare is a recurring preference given Genpact's client base. Strong written and verbal English communication is non-negotiable, and familiarity with CRM platforms like Salesforce or ServiceNow is frequently listed in job descriptions.
How do I estimate my timeline from application to visa-sponsored start date at Genpact?
Budget eight to sixteen weeks from initial application to a sponsored start date. Genpact's interview process for Customer Support typically involves two to three rounds, followed by an offer, LCA filing with DOL, and then USCIS petition processing for H-1B or similar visa types. Premium processing through USCIS can reduce adjudication to roughly fifteen business days for eligible petitions if timing is critical.
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