Customer Service Jobs at GFT with Visa Sponsorship
GFT hires Customer Service professionals to support clients across its technology and software solutions, with roles spanning client onboarding, technical support coordination, and account management. The company has a track record of sponsoring H-1B visas for qualified candidates, making it a viable target if you're building a long-term U.S. career in this function.
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Get Access To All JobsINTRODUCTION
GFT is seeking a Senior Proposal Specialist to join our BD&M team within the MidAtlantic! In this role, you will apply strategic thinking, creative problem-solving, and strong organizational skills to support pursuits for our GIS teams. The position can be based in Mechanicsburg, Philadelphia, Valley Forge, Towson, and Owings Mills!
This role blends proposal leadership, capture planning, interview development, and client service—and offers opportunities to mentor junior staff, contribute to process improvements, and help shape the future of our business development efforts.
GFT Shared Service Services team, which includes Human Resources, Legal, Accounting & Finance, IT Services and Marketing & Communications, are essential for managing and supporting the company's global operations. Shared Services are part of a broader strategy to transform the business and improve efficiency. The support of this amazing team of professionals is the backbone of our ability to deliver infrastructure consulting and design services.
ROLE AND RESPONSIBILITIES
What you’ll be challenged to do:
The Senior Proposal Specialist manages proposals and presentations, provides capture support, and may assist with client management support. The position supports one or more regional business lines or a global business line.
In this capacity, the successful candidate will be responsible for the following:
The Senior Proposal Specialist will lead the planning, development, and delivery of compelling, compliant, and client-focused proposals, qualifications, and presentations. You will collaborate with technical teams, subject matter experts, and marketing resources to craft materials that win.
Capture Planning
- Lead standard- and strategic-level pursuits, driving capture kick-offs, follow-up meetings, and early positioning discussions.
- Conduct research into clients, competitors, and markets to inform win themes and pursuit strategies.
- Draft pre-RFP content to support strategic positioning.
- Determine resource needs for assigned pursuits.
- Collaborate with BD leadership to ensure consistent implementation of best practices.
Proposal Management
- Lead complex proposals from initial request to final submission.
- Analyze SOQs/RFPs to prepare compliance matrices, schedules, and outlines.
- Facilitate and participate in kick-off meetings, milestone reviews, and client debriefs.
- Develop client-focused proposal sections including cover letters, executive summaries, personnel bios, project descriptions, firm overviews, and subconsultant qualifications.
- Edit technical approaches for narrative clarity, structure, and alignment with visual messaging.
- Partner with graphic designers to develop custom visuals and infographics that reinforce win themes.
- Coordinate and prepare interview teams, including scheduling, content preparation, and rehearsals.
- Track all opportunities and deliverables in CRM.
Client Service Team Support
- Support Tier I client management activities in collaboration with BD Client Service Leaders; serve as BD Partner for Tier II/III clients.
- Conduct client research (contract awards, budgets, press coverage, events) to inform pursuit strategies.
- Prepare client meeting materials, capabilities briefings, and targeted marketing collateral.
BD Data, Processes & Innovation
- Participate in or lead working groups focused on improving BD systems, processes, and tools.
- Use approved AI tools for writing, research, and proposal efficiency; collaborate with leadership on new use cases.
Collaboration & Mentorship
- Manage communications, delegate tasks, and monitor progress to ensure deadlines are met.
- Mentor junior BD staff, providing feedback and coaching to support their professional growth.
- Foster a collaborative, inclusive team culture that values quality, consistency, and best practices.
BASIC QUALIFICATIONS
Normally a 4-year degree required in English, marketing, journalism, communications, or applicable field is required.
PREFERRED QUALIFICATIONS
- Minimum of 5 years of combined prior proposal experience in geospatial and/or information technology proposals in the AEC industry leading, coordinating, planning, and developing proposals and qualifications, including section writing experience.
- Excellent inter-personal and communication skills.
- Able to work with some degree of independence to execute proposal lifecycle.
- Proficiency in Microsoft Office Suite and CRM tools; experience with Adobe InDesign preferred.
COMPENSATION
- Salary Range: $80,000 - $95,000. Salary is dependent upon experience and geographic location.
FEATURED BENEFITS
- Remote work environment.
- Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
- Tax-deferred 401(k) savings plan.
- Competitive paid-time-off (PTO) accrual.
- Tuition reimbursement for continued education.
- Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
- Incentive compensation for eligible positions.
LOCATION
Location: Mechanicsburg ; Philadelphia ; Valley Forge ; Towson ; Owings Mills
WORKING HOURS
Working Hours: 8 AM – 5 PM
EMPLOYMENT STATUS
Employment Status: Full-time - Remote
GFT does require the successful completion of a criminal background check for all advertised positions.
At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.
Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™
GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. Unsolicited resumes from third party agencies will be considered the property of GFT.
INTRODUCTION
GFT is seeking a Senior Proposal Specialist to join our BD&M team within the MidAtlantic! In this role, you will apply strategic thinking, creative problem-solving, and strong organizational skills to support pursuits for our GIS teams. The position can be based in Mechanicsburg, Philadelphia, Valley Forge, Towson, and Owings Mills!
This role blends proposal leadership, capture planning, interview development, and client service—and offers opportunities to mentor junior staff, contribute to process improvements, and help shape the future of our business development efforts.
GFT Shared Service Services team, which includes Human Resources, Legal, Accounting & Finance, IT Services and Marketing & Communications, are essential for managing and supporting the company's global operations. Shared Services are part of a broader strategy to transform the business and improve efficiency. The support of this amazing team of professionals is the backbone of our ability to deliver infrastructure consulting and design services.
ROLE AND RESPONSIBILITIES
What you’ll be challenged to do:
The Senior Proposal Specialist manages proposals and presentations, provides capture support, and may assist with client management support. The position supports one or more regional business lines or a global business line.
In this capacity, the successful candidate will be responsible for the following:
The Senior Proposal Specialist will lead the planning, development, and delivery of compelling, compliant, and client-focused proposals, qualifications, and presentations. You will collaborate with technical teams, subject matter experts, and marketing resources to craft materials that win.
Capture Planning
- Lead standard- and strategic-level pursuits, driving capture kick-offs, follow-up meetings, and early positioning discussions.
- Conduct research into clients, competitors, and markets to inform win themes and pursuit strategies.
- Draft pre-RFP content to support strategic positioning.
- Determine resource needs for assigned pursuits.
- Collaborate with BD leadership to ensure consistent implementation of best practices.
Proposal Management
- Lead complex proposals from initial request to final submission.
- Analyze SOQs/RFPs to prepare compliance matrices, schedules, and outlines.
- Facilitate and participate in kick-off meetings, milestone reviews, and client debriefs.
- Develop client-focused proposal sections including cover letters, executive summaries, personnel bios, project descriptions, firm overviews, and subconsultant qualifications.
- Edit technical approaches for narrative clarity, structure, and alignment with visual messaging.
- Partner with graphic designers to develop custom visuals and infographics that reinforce win themes.
- Coordinate and prepare interview teams, including scheduling, content preparation, and rehearsals.
- Track all opportunities and deliverables in CRM.
Client Service Team Support
- Support Tier I client management activities in collaboration with BD Client Service Leaders; serve as BD Partner for Tier II/III clients.
- Conduct client research (contract awards, budgets, press coverage, events) to inform pursuit strategies.
- Prepare client meeting materials, capabilities briefings, and targeted marketing collateral.
BD Data, Processes & Innovation
- Participate in or lead working groups focused on improving BD systems, processes, and tools.
- Use approved AI tools for writing, research, and proposal efficiency; collaborate with leadership on new use cases.
Collaboration & Mentorship
- Manage communications, delegate tasks, and monitor progress to ensure deadlines are met.
- Mentor junior BD staff, providing feedback and coaching to support their professional growth.
- Foster a collaborative, inclusive team culture that values quality, consistency, and best practices.
BASIC QUALIFICATIONS
Normally a 4-year degree required in English, marketing, journalism, communications, or applicable field is required.
PREFERRED QUALIFICATIONS
- Minimum of 5 years of combined prior proposal experience in geospatial and/or information technology proposals in the AEC industry leading, coordinating, planning, and developing proposals and qualifications, including section writing experience.
- Excellent inter-personal and communication skills.
- Able to work with some degree of independence to execute proposal lifecycle.
- Proficiency in Microsoft Office Suite and CRM tools; experience with Adobe InDesign preferred.
COMPENSATION
- Salary Range: $80,000 - $95,000. Salary is dependent upon experience and geographic location.
FEATURED BENEFITS
- Remote work environment.
- Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
- Tax-deferred 401(k) savings plan.
- Competitive paid-time-off (PTO) accrual.
- Tuition reimbursement for continued education.
- Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
- Incentive compensation for eligible positions.
LOCATION
Location: Mechanicsburg ; Philadelphia ; Valley Forge ; Towson ; Owings Mills
WORKING HOURS
Working Hours: 8 AM – 5 PM
EMPLOYMENT STATUS
Employment Status: Full-time - Remote
GFT does require the successful completion of a criminal background check for all advertised positions.
At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.
Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™
GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. Unsolicited resumes from third party agencies will be considered the property of GFT.
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Get Access To All JobsTips for Finding Customer Service Jobs at GFT Jobs
Frame Your Experience Around Technical Client Support
GFT serves financial and enterprise technology clients, so Customer Service roles often require familiarity with software platforms or structured escalation processes. Tailor your resume to highlight technical troubleshooting, SLA management, or enterprise client communication rather than general service experience.
Verify H-1B Eligibility Before Applying
Customer Service roles must qualify as a specialty occupation under USCIS standards, meaning a specific bachelor's degree in a relevant field is typically required. Check that your degree aligns with the role's duties before submitting, since GFT will need to support this claim in the H-1B petition.
Target GFT Openings During Q1 Filing Windows
H-1B cap petitions can only be filed starting April 1 each fiscal year, so roles posted between January and March give you the best chance of aligning an offer with the filing deadline. Prioritize your outreach to GFT during this window to avoid waiting another full year.
Ask About Internal Transfer Paths During Interviews
GFT operates globally, and some candidates enter through an L-1 intracompany transfer if they've worked at a GFT entity abroad. If you have prior GFT or affiliated-company experience outside the U.S., raise this with the hiring team as an alternative to the H-1B lottery.
Use Migrate Mate to Surface Active GFT Openings
GFT's Customer Service listings aren't always easy to track across job boards. Use Migrate Mate to browse currently open roles at GFT that are tagged for visa sponsorship, so you can identify and apply to active positions without manually screening each listing.
Confirm the LCA Is Filed Before Signing an Offer
Before GFT can submit your H-1B petition to USCIS, the company must file a Labor Condition Application with the DOL certifying your offered wage meets prevailing wage requirements. Ask your recruiter where the LCA stands in the process before accepting any offer with a start-date commitment.
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Find Customer Service at GFT JobsFrequently Asked Questions
Does GFT sponsor H-1B visas for Customer Service?
Yes, GFT sponsors H-1B visas for Customer Service roles, though sponsorship is tied to whether the specific position qualifies as a specialty occupation under USCIS guidelines. Roles that require a relevant bachelor's degree and involve technical client support or enterprise account management are typically stronger candidates for a successful petition than general service positions.
How do I apply for Customer Service jobs at GFT?
You can find open Customer Service positions at GFT through Migrate Mate, which filters for roles where visa sponsorship is available. Once you identify a relevant listing, apply directly through GFT's careers portal. Tailor your application to reflect experience with technology clients, structured support processes, or client onboarding, since GFT's Customer Service function sits within a software and financial technology environment.
Which visa types are commonly used for Customer Service roles at GFT?
The H-1B is the primary work visa GFT uses for Customer Service hires who need sponsorship. Candidates who have previously worked for GFT or an affiliated entity outside the U.S. may also be eligible for an L-1 intracompany transfer visa. If you're already in the U.S. on OPT or STEM OPT, GFT may consider bridging you to an H-1B petition before your authorized period expires.
What qualifications are expected for Customer Service roles at GFT?
GFT typically looks for candidates with a bachelor's degree in business, information systems, communications, or a related field, combined with experience supporting enterprise or financial technology clients. Familiarity with ticketing systems, SLA frameworks, or software implementation support strengthens your profile. Because H-1B eligibility requires a degree-to-role connection, a clearly matched educational background matters as much as work experience.
How do I time my application around GFT's H-1B filing process?
H-1B cap petitions are filed with USCIS starting April 1 each year, with a registration lottery typically opening in March. To align with this window, aim to have an offer from GFT finalized by late January or February so the company has time to complete the DOL Labor Condition Application before the petition filing deadline. Roles that close after April are generally subject to the following year's lottery.
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