ADT H-1B Visa Sponsorship Jobs USA
ADT sponsors H-1B visas for roles in technology, engineering, and security systems development. While ADT is a selective H-1B sponsor rather than a high-volume one, candidates targeting software, IT infrastructure, and technical operations roles have the strongest path to sponsorship consideration.
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Get Access To All JobsCompany Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Position Summary:
This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs related to the Retention Team. Processing cancellation requests for some cancel types also possible.
This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness.
This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256.
The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5–8 weeks.
Essential Duties & Responsibilities include the following. To perform this job successfully, the Retention Coordinator may be expected to perform some, or all of the duties listed, and other duties as assigned.
- Answer incoming calls from customers and/or ADT employees.
- Identify the reason for the call through discovery.
- Determine proper solution for customer, make recommendation, and overcome objections if needed.
- Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
- Schedule appointments where applicable.
- Reschedule service or installation appointments where applicable.
- Process cancellation requests where applicable.
- Performs other duties and related work as assigned.
Education/Work Experience Required:
- High school diploma or equivalent, some college preferred
- Experience in Customer Service and Sales/Retention preferred
- Experience working with multiple screens and programs
- Computer proficiency and problem-solving skills
Skills/Abilities:
- Ability to persuade customer to agree on recommended path and/or overcome customer objections
- Self-motivated and a professional attitude.
- Ability to work varied hours based on business needs.
- Excellent time management, planning and proactive thinking skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Must be able to perform duties in a dynamic, fast paced work environment with frequent changes.
- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
- Must be able to work with confidential information regarding customer accounts and employee files.
Physical Demands:
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
- Ability to work from home, and supply a distraction free environment, or in the office based on business needs.
Compensation:
- Training wage: $13 hourly plus $80 weekly
- Hourly: $13 hourly plus uncapped commission after training wage
Anticipated application end date 5/1/2026. Anticipated position start date 5/25/2026.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Position Summary:
This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs related to the Retention Team. Processing cancellation requests for some cancel types also possible.
This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness.
This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256.
The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5–8 weeks.
Essential Duties & Responsibilities include the following. To perform this job successfully, the Retention Coordinator may be expected to perform some, or all of the duties listed, and other duties as assigned.
- Answer incoming calls from customers and/or ADT employees.
- Identify the reason for the call through discovery.
- Determine proper solution for customer, make recommendation, and overcome objections if needed.
- Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
- Schedule appointments where applicable.
- Reschedule service or installation appointments where applicable.
- Process cancellation requests where applicable.
- Performs other duties and related work as assigned.
Education/Work Experience Required:
- High school diploma or equivalent, some college preferred
- Experience in Customer Service and Sales/Retention preferred
- Experience working with multiple screens and programs
- Computer proficiency and problem-solving skills
Skills/Abilities:
- Ability to persuade customer to agree on recommended path and/or overcome customer objections
- Self-motivated and a professional attitude.
- Ability to work varied hours based on business needs.
- Excellent time management, planning and proactive thinking skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Must be able to perform duties in a dynamic, fast paced work environment with frequent changes.
- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
- Must be able to work with confidential information regarding customer accounts and employee files.
Physical Demands:
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
- Ability to work from home, and supply a distraction free environment, or in the office based on business needs.
Compensation:
- Training wage: $13 hourly plus $80 weekly
- Hourly: $13 hourly plus uncapped commission after training wage
Anticipated application end date 5/1/2026. Anticipated position start date 5/25/2026.
Job Roles at ADT
How to Get Visa Sponsorship in ADT H-1B Visa Sponsorship Jobs USA
Target technical and engineering roles
ADT's H-1B sponsorship is concentrated in roles requiring specialized technical knowledge, such as software engineering, cybersecurity, and systems integration. Applying to positions that align with ADT's core security technology products significantly improves your sponsorship prospects.
Confirm sponsorship before applying
Not every ADT job listing explicitly states H-1B sponsorship availability. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, saving you time and helping you apply only where H-1B support is confirmed.
Understand ADT's H-1B filing timeline
H-1B petitions are tied to USCIS's annual cap cycle, with filings typically submitted in April for an October start date. Engaging with ADT's recruiting team well before March gives both sides time to prepare documentation and meet deadlines.
Highlight specialized skills relevant to security services
ADT operates in a highly specialized industry combining physical security, IoT, and cloud-based monitoring platforms. Demonstrating expertise in these areas, particularly network security, embedded systems, or cloud infrastructure, strengthens your case for H-1B sponsorship approval.
Ask about sponsorship directly during the recruiter screen
ADT recruiters handle H-1B questions early in the process. Raising your visa status in the first recruiter call, rather than after an offer, prevents late-stage complications and helps the recruiting team align internally on sponsorship feasibility before investing further.
Build a strong specialty occupation case
ADT's H-1B petitions must demonstrate that the role qualifies as a specialty occupation requiring a specific bachelor's degree or higher. Aligning your application materials, including your resume and degree credentials, to the technical requirements of the specific role strengthens this argument.
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Get Access To All JobsFrequently Asked Questions
Does ADT sponsor H-1B visas?
Yes, ADT sponsors H-1B visas, primarily for technical and engineering positions. The company's sponsorship activity is concentrated in roles that require specialized skills in areas like software development, cybersecurity, and security systems technology. H-1B sponsorship at ADT is selective, so targeting roles that clearly require a degree in a specific technical field gives you the strongest position.
Which roles and departments at ADT are most likely to receive H-1B sponsorship?
H-1B sponsorship at ADT is most common in technology, software engineering, IT infrastructure, and product development departments. Roles such as software engineers, cybersecurity analysts, network engineers, and systems architects align most closely with ADT's specialty occupation sponsorship patterns. General business, sales, or operations roles are less likely to qualify for H-1B sponsorship.
How do I apply for a job at ADT with H-1B sponsorship in mind?
Start by identifying open roles at ADT that match your technical background, then confirm sponsorship availability before applying. Migrate Mate lists ADT's verified H-1B sponsoring roles so you can filter for positions where sponsorship has been confirmed historically. Once you apply, disclose your visa status early in the recruiter screen to ensure ADT's HR and legal teams can assess sponsorship feasibility.
How long does the H-1B process take at ADT?
The H-1B process at ADT follows the standard USCIS cap-subject timeline. ADT must file your petition during the April registration window for an October 1 start date. From offer acceptance to work authorization, the process typically spans six to eight months, assuming you clear the lottery and USCIS approves the petition without a Request for Evidence.
What can I do to strengthen my H-1B sponsorship chances at ADT?
Apply to roles where the job description explicitly requires a bachelor's degree in a specific technical field, as this is the foundation of a valid H-1B specialty occupation claim. Tailor your resume to reflect skills directly relevant to ADT's security technology products and infrastructure. Engaging with ADT's talent acquisition team early and being transparent about your immigration needs also helps the process move efficiently.
What is the prevailing wage for H-1B jobs at ADT?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.
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