Braze H-1B Visa Sponsorship Jobs USA
Braze sponsors H-1B visas for roles across engineering, product, and data science, making it a viable path for international candidates in the marketing technology space. While not among the highest-volume H-1B sponsors, Braze has an established process and actively hires skilled professionals who require sponsorship.
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Get Access To All JobsAt Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
The Support Engagement Lead is a member of the Recurring Services team and is tasked with delivering a premium support service experience to customers. The Support Engagement Lead is a personalized and customized support experience for a designated group of named customers. The Support Engagement Lead serves as the “main point of technical support interaction” for a customer and will act as the “technical advocate” for the customer during the entire contract period. The Support Engagement Lead works very closely with our Success team for the named group of accounts, helping to manage the technical relationship, while the CSM focuses on the strategic relationship and product adoption.
- Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting, as well as partner implementation
- Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
- Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
- Working with Customer Success and Recurring Services teams, deliver product value by reducing risk and removing technical barriers, resulting in feature adoption and a high degree of execution within the Braze platform
- Drive customer advocacy by championing the customer’s technical needs and product enhancement requests
- Work closely and get ingrained with Braze-recognized partners in the customer tech stack
- Proactively analyze your customers’ existing support cases to identify trends and risks with their Braze product experience
- Work with customers to create a seamless experience by helping them to develop Centers of Excellence, which allow them to benefit from knowledge sharing across their group
- Maintain ongoing regular contact with your customers via support cases, regular check-ins, kick-offs, events, and Technical Business Reviews
- Work with Onboarding Managers, Technical Account Management, and Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
WHO YOU ARE
People say you’re a great communicator and top-tier problem solver! You have exemplary written and verbal communication skills with unparalleled technical skills. You leave people with the impression that you are really listening to them, understand their problem, and you’re there to help. You look for every opportunity to make things better, and you’re all about the team. You get a thrill from helping customers, and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious, and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more, too.
- Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
- 3-6 years of client-facing experience working in a SaaS company, with 2-3 years working in Technical Support, and at least 1-2 years of account management experience
- You have exemplary written and verbal communication skills coupled with unparalleled follow-up skills. Clients have the impression that you listen and understand their problems
- You absolutely thrive in a highly collaborative role. You’re a true team player, knowing how to work and contribute in cross-team initiatives and focuses
- Strong analytical skills regarding technical issues
- Experience handling time-sensitive, pressure-intensive customer issues
- Strong organizational skills with an ability to manage competing client demands
- Working knowledge of Case Management tools like Salesforce, Zendesk, or a similar ticketing system
- Technical knowledge on how to leverage APIs and write basic-level SQL queries, bonus points for experience working in Postman and Snowflake/Snowsight
Bonus:
- Experience using the Braze platform
- Technical domain knowledge of one or more of the following: Mobile Development (Swift, Java, Kotlin), Kibana, Snowflake, Datadog, Email architecture, and deliverability
- Experience with HTML, CSS, JavaScript, Ruby, Java, or other programming languages
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $85,000 - $112,500/year, with an expected On Target Earnings (OTE) between $95,000 - $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
The Support Engagement Lead is a member of the Recurring Services team and is tasked with delivering a premium support service experience to customers. The Support Engagement Lead is a personalized and customized support experience for a designated group of named customers. The Support Engagement Lead serves as the “main point of technical support interaction” for a customer and will act as the “technical advocate” for the customer during the entire contract period. The Support Engagement Lead works very closely with our Success team for the named group of accounts, helping to manage the technical relationship, while the CSM focuses on the strategic relationship and product adoption.
- Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting, as well as partner implementation
- Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
- Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
- Working with Customer Success and Recurring Services teams, deliver product value by reducing risk and removing technical barriers, resulting in feature adoption and a high degree of execution within the Braze platform
- Drive customer advocacy by championing the customer’s technical needs and product enhancement requests
- Work closely and get ingrained with Braze-recognized partners in the customer tech stack
- Proactively analyze your customers’ existing support cases to identify trends and risks with their Braze product experience
- Work with customers to create a seamless experience by helping them to develop Centers of Excellence, which allow them to benefit from knowledge sharing across their group
- Maintain ongoing regular contact with your customers via support cases, regular check-ins, kick-offs, events, and Technical Business Reviews
- Work with Onboarding Managers, Technical Account Management, and Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
WHO YOU ARE
People say you’re a great communicator and top-tier problem solver! You have exemplary written and verbal communication skills with unparalleled technical skills. You leave people with the impression that you are really listening to them, understand their problem, and you’re there to help. You look for every opportunity to make things better, and you’re all about the team. You get a thrill from helping customers, and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious, and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more, too.
- Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
- 3-6 years of client-facing experience working in a SaaS company, with 2-3 years working in Technical Support, and at least 1-2 years of account management experience
- You have exemplary written and verbal communication skills coupled with unparalleled follow-up skills. Clients have the impression that you listen and understand their problems
- You absolutely thrive in a highly collaborative role. You’re a true team player, knowing how to work and contribute in cross-team initiatives and focuses
- Strong analytical skills regarding technical issues
- Experience handling time-sensitive, pressure-intensive customer issues
- Strong organizational skills with an ability to manage competing client demands
- Working knowledge of Case Management tools like Salesforce, Zendesk, or a similar ticketing system
- Technical knowledge on how to leverage APIs and write basic-level SQL queries, bonus points for experience working in Postman and Snowflake/Snowsight
Bonus:
- Experience using the Braze platform
- Technical domain knowledge of one or more of the following: Mobile Development (Swift, Java, Kotlin), Kibana, Snowflake, Datadog, Email architecture, and deliverability
- Experience with HTML, CSS, JavaScript, Ruby, Java, or other programming languages
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $85,000 - $112,500/year, with an expected On Target Earnings (OTE) between $95,000 - $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Job Roles at Braze
How to Get Visa Sponsorship in Braze H-1B Visa Sponsorship Jobs USA
Target technical and product roles first
Braze's H-1B sponsorship tends to concentrate in software engineering, data engineering, and product management. These functions align most directly with specialty occupation requirements, making them the strongest entry points for H-1B candidates at a marketing technology company.
Understand Braze's product to stand out
Braze builds customer engagement software for enterprise clients. Candidates who demonstrate fluency in data pipelines, APIs, or campaign automation tools signal immediate value, which matters when a company is weighing the added commitment of H-1B sponsorship.
Ask about sponsorship early in the process
Raising visa sponsorship after an offer creates friction. Confirm Braze sponsors H-1B for the specific role and level during your first recruiter screen, so both sides invest time knowing the path is viable from the start.
Time your application around the H-1B cap
USCIS opens H-1B registration in March each year for an October 1 start date. If you're targeting Braze, align your job search to this calendar so your offer timing supports a cap-subject filing without delays.
Search verified sponsors before applying broadly
Not every role at Braze will come with sponsorship, and job postings don't always make that clear. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and focus your effort on positions most likely to support H-1B.
Leverage Braze's marketing technology network
The marketing technology industry has a strong conference and community presence. Connecting with Braze engineers or recruiters through professional events or communities can surface unadvertised roles where sponsorship is already built into the hiring plan.
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Get Access To All JobsFrequently Asked Questions
Does Braze sponsor H-1B visas?
Yes, Braze sponsors H-1B visas. The company supports international candidates across select technical and professional roles, with sponsorship decisions made on a role-by-role basis. Confirming sponsorship availability directly with a Braze recruiter early in the process is the most reliable way to verify eligibility for a specific position.
Which roles at Braze are most likely to receive H-1B sponsorship?
Software engineering, data engineering, and product management roles at Braze have the strongest alignment with H-1B specialty occupation requirements. Roles that demand a specific technical degree, such as computer science or data science, are more straightforward to sponsor than generalist positions, which may face higher scrutiny from USCIS.
How do I navigate the H-1B application process at Braze?
Once Braze extends an offer, their immigration team or an outside counsel firm typically manages the H-1B filing. You will need to provide academic credentials, employment history, and any current visa documentation. The process involves a Labor Condition Application filed with the Department of Labor before USCIS receives the petition, so expect several weeks of preparation before anything is submitted.
How do I plan my timeline if I need H-1B sponsorship at Braze?
The H-1B cap runs on a fixed federal calendar, with USCIS registration opening in March and approved petitions taking effect October 1. If your registration is selected in the lottery, your employment at Braze would begin no earlier than that date. Starting your job search at Braze in late 2025 or early 2026 positions you well for the next filing cycle.
How do I find H-1B jobs at Braze that actually offer sponsorship?
Job postings rarely specify H-1B sponsorship clearly, which makes filtering by real history difficult. Migrate Mate compiles verified sponsorship data so you can identify which roles and employers have an active track record before applying. Pairing that with a direct conversation with Braze's recruiting team gives you the clearest picture of what is available.
What is the prevailing wage for H-1B jobs at Braze?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.
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