Publix Super Markets H-1B Visa Sponsorship Jobs USA
Publix Super Markets sponsors H-1B visas selectively, focusing on specialized corporate roles in areas like information technology, pharmacy, and engineering rather than frontline retail positions. Sponsorship is concentrated at its Lakeland, Florida headquarters. It's a viable path for qualified professionals in the right departments.
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Get Access To All JobsDescription
Are you deeply passionate about providing premier service to customers? Are you driven to lead, mentor, and motivate teams? Are you a self-starter who thrives in dynamic environments? The Manager of Customer Care recruits and leads a large team of customer care agents, specialists, and supervisors who engage with thousands of customers each day. The Manager serves as a role model in customer recovery techniques and actively participates in mentoring, coaching, and developing current and new associates to ensure accurate job knowledge, skill and teamwork. As a customer advocate, the Customer Care Manager champions opportunities to consistently improve the customer experience at Publix—both within and beyond Customer Care and Social Media (CCSM).
Additional Responsibilities Include
- Analyzing and reporting key performance indicators; establishing productivity benchmarks and performance standards; identifying trends and variances; isolating critical issues; and recommending solutions for continuous quality improvement.
- Partnering cross-functionally with leaders throughout the company to maintain a strong understanding of Publix business areas and elevate opportunities to enhance the overall customer experience.
- Supporting the ongoing evolution of Customer Care by aligning people, processes, and technology to meet the needs of both customers and associates.
The responsibilities listed in this position description are not intended to be all-inclusive, and additional responsibilities may be assigned as needed.
Required Qualifications
- Bachelor’s degree in Business Management, Public Relations, Mass Communications, Marketing, News Media or Journalism, or equivalent experience
- At least 5 years of management or supervisory experience
- At least 7 years of professional communication experience
- At least 7 years of in-depth, hands-on experience in a call center environment
- At least 5 years in customer service-oriented roles and/or retail experience
- 3 years of project management experience
- 3 years of crisis communications experience
- Expert knowledge of contact center best practices
- Advanced knowledge of data analysis practices and trends identification
- Advanced knowledge of Windows, Word, Excel, and Adobe Acrobat
- Basic knowledge Publix phone systems, Avaya and Telstrat
- Basic knowledge of SharePoint, and PowerPoint
- Strong change management skills
- Expert communications skills, including exceptional writing and grammatical skills
- Strong analytical ability
- Excellent management/leadership skills
- Strong ability to collaborate with others across the organization to positively influence, gain support for and keep stakeholders appraised of project status, risks and key changes
- Knowledge of crisis monitoring and communication plans
- Ability to work independently, be a self-starter and display a high degree of self-motivation, commitment, and integrity
- Ability to demonstrate a high level of maturity and tact
- Ability to work weekends and extended hours as business needs require
Preferred Qualifications
- Master’s degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism
- At least 7 years of management or supervisory experience
- At least 10 years of professional communication experience
- At least 7 years in a customer service and/or retail role
- 5 years of project management experience
- 5 years of crisis communications experience
- Bilingual including written communication (Spanish and English)
- Advance knowledge of Windows, Word, Excel, and Adobe Acrobat
- Advanced degree in any of these fields
- At least 10 years of in-depth, hands-on experience in a call center environment
- Strong knowledge of Publix culture, business objectives, overall structure and relevant policies and processes
- Knowledge of contact center technologies, including but not limited to CCaaS, IVR, case management, CRM, and quality management solutions
- Knowledge of PowerBI or other data visualization software
Benefits Information
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
Year End Bonus
As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Relocation/Household Good Shipment Allowance will NOT be provided.
Description
Are you deeply passionate about providing premier service to customers? Are you driven to lead, mentor, and motivate teams? Are you a self-starter who thrives in dynamic environments? The Manager of Customer Care recruits and leads a large team of customer care agents, specialists, and supervisors who engage with thousands of customers each day. The Manager serves as a role model in customer recovery techniques and actively participates in mentoring, coaching, and developing current and new associates to ensure accurate job knowledge, skill and teamwork. As a customer advocate, the Customer Care Manager champions opportunities to consistently improve the customer experience at Publix—both within and beyond Customer Care and Social Media (CCSM).
Additional Responsibilities Include
- Analyzing and reporting key performance indicators; establishing productivity benchmarks and performance standards; identifying trends and variances; isolating critical issues; and recommending solutions for continuous quality improvement.
- Partnering cross-functionally with leaders throughout the company to maintain a strong understanding of Publix business areas and elevate opportunities to enhance the overall customer experience.
- Supporting the ongoing evolution of Customer Care by aligning people, processes, and technology to meet the needs of both customers and associates.
The responsibilities listed in this position description are not intended to be all-inclusive, and additional responsibilities may be assigned as needed.
Required Qualifications
- Bachelor’s degree in Business Management, Public Relations, Mass Communications, Marketing, News Media or Journalism, or equivalent experience
- At least 5 years of management or supervisory experience
- At least 7 years of professional communication experience
- At least 7 years of in-depth, hands-on experience in a call center environment
- At least 5 years in customer service-oriented roles and/or retail experience
- 3 years of project management experience
- 3 years of crisis communications experience
- Expert knowledge of contact center best practices
- Advanced knowledge of data analysis practices and trends identification
- Advanced knowledge of Windows, Word, Excel, and Adobe Acrobat
- Basic knowledge Publix phone systems, Avaya and Telstrat
- Basic knowledge of SharePoint, and PowerPoint
- Strong change management skills
- Expert communications skills, including exceptional writing and grammatical skills
- Strong analytical ability
- Excellent management/leadership skills
- Strong ability to collaborate with others across the organization to positively influence, gain support for and keep stakeholders appraised of project status, risks and key changes
- Knowledge of crisis monitoring and communication plans
- Ability to work independently, be a self-starter and display a high degree of self-motivation, commitment, and integrity
- Ability to demonstrate a high level of maturity and tact
- Ability to work weekends and extended hours as business needs require
Preferred Qualifications
- Master’s degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism
- At least 7 years of management or supervisory experience
- At least 10 years of professional communication experience
- At least 7 years in a customer service and/or retail role
- 5 years of project management experience
- 5 years of crisis communications experience
- Bilingual including written communication (Spanish and English)
- Advance knowledge of Windows, Word, Excel, and Adobe Acrobat
- Advanced degree in any of these fields
- At least 10 years of in-depth, hands-on experience in a call center environment
- Strong knowledge of Publix culture, business objectives, overall structure and relevant policies and processes
- Knowledge of contact center technologies, including but not limited to CCaaS, IVR, case management, CRM, and quality management solutions
- Knowledge of PowerBI or other data visualization software
Benefits Information
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
Year End Bonus
As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Relocation/Household Good Shipment Allowance will NOT be provided.
Job Roles at Publix Super Markets
How to Get Visa Sponsorship in Publix Super Markets H-1B Visa Sponsorship Jobs USA
Target corporate and technical roles
Publix's H-1B sponsorship is concentrated in corporate functions like IT, pharmacy, finance, and supply chain engineering, not store-level positions. Focus your search on roles at the Lakeland headquarters or distribution centers requiring specialized degrees.
Align your degree with the job requirements
H-1B eligibility requires a specialty occupation tied to a specific bachelor's degree field. For Publix roles, ensure your degree directly corresponds to the position, whether that's computer science for IT roles or pharmacy for licensed pharmacist positions.
Engage early in Publix's hiring cycle
Because H-1B petitions must be filed by April 1 for an October 1 start, reaching out to Publix recruiters well before that window gives both sides enough time to complete Labor Condition Application and petition filing without rushing.
Search verified sponsoring employers before applying
Not every Publix job posting will advertise visa sponsorship. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you focus your applications on positions where H-1B support is genuinely available.
Highlight retention value during interviews
Retail employers like Publix weigh the cost of H-1B sponsorship against long-term value. Demonstrate commitment, specialized expertise, and career alignment with Publix's corporate structure to make the sponsorship investment case clear to hiring managers.
Understand Publix's internal transfer policies
If you're already working in the U.S. on a different visa status, a portability or cap-exempt transfer may simplify Publix's sponsorship burden. Discuss your current status and timeline with their HR team early in the process.
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Get Access To All JobsFrequently Asked Questions
Does Publix Super Markets sponsor H-1B visas?
Yes, Publix Super Markets does sponsor H-1B visas, though sponsorship is selective and primarily limited to specialized corporate roles. Store-level and general retail positions are not typically eligible. Roles in information technology, pharmacy, engineering, and finance at Publix's Lakeland, Florida headquarters are the most common areas where H-1B sponsorship is considered.
Which roles and departments at Publix Super Markets are most likely to receive H-1B sponsorship?
H-1B sponsorship at Publix is concentrated in departments that require degree-specific expertise. IT roles such as software engineers and systems analysts, licensed pharmacists, supply chain and logistics engineers, and finance professionals are the strongest candidates. These positions align with the specialty occupation standard that H-1B requires, making sponsorship feasible for qualified applicants.
How do I apply for a job at Publix Super Markets with H-1B sponsorship?
Apply directly through Publix's careers portal and clearly indicate your need for H-1B sponsorship during the application or screening process. If selected, Publix's HR and legal teams will coordinate the Labor Condition Application with the Department of Labor before filing the H-1B petition with USCIS. You can also use Migrate Mate to identify open Publix roles tied to confirmed sponsorship history before applying.
How long does the H-1B process typically take at Publix Super Markets?
The standard H-1B timeline applies at Publix as with any employer. Regular processing takes several months after the April 1 filing deadline, with employment beginning October 1 at the earliest. Premium processing is available for a faster USCIS decision, typically within a few weeks, though Publix's willingness to pay that fee varies by role and department.
What can I do to strengthen my H-1B sponsorship case at Publix Super Markets?
Focus on roles where your degree field directly matches the job requirements, which is the foundation of any H-1B specialty occupation claim. During interviews, demonstrate long-term commitment to the role and company, since H-1B sponsorship represents a real investment for Publix. Raising the sponsorship question early with recruiters avoids late-stage surprises and gives the hiring process enough lead time before USCIS filing deadlines.
What is the prevailing wage for H-1B jobs at Publix Super Markets?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.
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