VAST Data H-1B Visa Sponsorship Jobs USA
VAST Data sponsors H-1B visas for roles across its engineering, data infrastructure, and technical operations teams. As a fast-growing storage and data platform company, VAST Data actively supports international talent through H-1B visa sponsorship, making it a viable target for skilled candidates in the Technology & Software space.
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Get Access To All JobsINTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
INTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
Job Roles at VAST Data
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Get Access To All JobsTips for Finding VAST Data H-1B Jobs
Target VAST Data's core engineering teams
VAST Data's H-1B sponsorship is concentrated in software engineering, systems architecture, and infrastructure roles. Focus your application on positions where deep technical expertise in distributed systems, storage, or AI data platforms aligns with your background.
Confirm sponsorship eligibility before applying
Not every open role at VAST Data comes with H-1B sponsorship. Before investing time in the application process, verify sponsorship availability in the job posting or during initial recruiter contact to avoid wasted effort.
Use verified sponsorship tools to find open roles
Migrate Mate surfaces verified H-1B sponsors so you can filter by real sponsorship history and find VAST Data roles where sponsorship is confirmed, saving you time searching through unverified listings.
Understand VAST Data's H-1B timeline expectations
H-1B sponsorship requires coordination between VAST Data's HR team, legal counsel, and USCIS. Engage early with your recruiter about timeline, especially if your current work authorization has an upcoming expiration date.
Demonstrate specialty occupation fit clearly
VAST Data operates in a highly specialized segment of the Technology & Software industry. Clearly articulate how your role requires a specific bachelor's degree or higher, which strengthens the specialty occupation argument at the core of every H-1B petition.
Prepare for the H-1B lottery if you're cap-subject
If you're not currently on an H-1B, your petition will enter the annual lottery. Discuss your cap situation with VAST Data's recruiting team early so they can plan around the registration window and avoid gaps in your work authorization.
VAST Data H-1B Visa Sponsorship: Frequently Asked Questions
Does VAST Data sponsor H-1B visas?
Yes, VAST Data sponsors H-1B visas for qualifying roles. The company supports international candidates primarily in technical and engineering positions. Sponsorship availability varies by role, so confirming with the recruiter early in the process is the most reliable way to verify a specific position includes H-1B support.
Which roles and departments at VAST Data typically receive H-1B sponsorship?
H-1B sponsorship at VAST Data is most common in software engineering, systems infrastructure, and data platform roles. These positions typically require specialized degrees in computer science, electrical engineering, or related fields, which satisfy the specialty occupation requirement that underpins every H-1B petition.
How do I apply for a role with H-1B sponsorship at VAST Data?
Apply through VAST Data's careers page and flag your visa sponsorship needs in your recruiter conversation as early as possible. Migrate Mate can help you identify which open roles at VAST Data have a verified H-1B sponsorship history, narrowing your search before you invest time in the application.
How do I plan around H-1B timeline expectations when pursuing a role at VAST Data?
The H-1B process involves USCIS registration in March, lottery selection in late March, and petition filing by April 1 for an October 1 start date. Communicate your current authorization status and expiration timeline to VAST Data's HR team at the offer stage so both sides can align on a realistic start date.
What should I include in my application to strengthen my H-1B sponsorship case at VAST Data?
Emphasize the specialized technical nature of your work and the direct connection between your degree and the role. VAST Data operates in a complex, specialized segment of data infrastructure, so clearly demonstrating that your position requires specific academic training, rather than general experience, supports the specialty occupation determination at the core of the H-1B petition.
What is the prevailing wage for H-1B jobs at VAST Data?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.