Customer Service Jobs at Humana with Visa Sponsorship
Humana hires for Customer Service roles across its health insurance and managed care operations, from member support specialists to benefits advisors. The company has a consistent track record of sponsoring work visas for qualified candidates in this function, making it a realistic target for international job seekers.
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The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to lead maximum use of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Must be passionate about contributing to an organization focused on improving consumer experiences.
You will include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily.
Use your skills to make an impact
Required Qualifications
- Must have customer service experience in a telephonic based environment
- Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment.
Preferred Qualifications
- 1+ year experience with assisting members via high volume call center environment
- Associate's or Bachelor's degree
- Sales experience
- Bilingual (speaks, read fluently in Spanish)
Workstyle: Remote Work at Home
Location: Arizona, Florida, Indiana, Ohio, Tennessee, or Texas
Training Schedule: Can attend all training Monday through Friday between 10:00 AM - 7:00 PM Eastern
Work Schedule: Can work a 40-hour week between 8AM - 8PM Eastern Time; with flexibility to work 5 8's and 4 10's with approval by leadership.
Work at Home Guidance
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
SSN Alert Humana values your personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to lead maximum use of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Must be passionate about contributing to an organization focused on improving consumer experiences.
You will include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily.
Use your skills to make an impact
Required Qualifications
- Must have customer service experience in a telephonic based environment
- Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment.
Preferred Qualifications
- 1+ year experience with assisting members via high volume call center environment
- Associate's or Bachelor's degree
- Sales experience
- Bilingual (speaks, read fluently in Spanish)
Workstyle: Remote Work at Home
Location: Arizona, Florida, Indiana, Ohio, Tennessee, or Texas
Training Schedule: Can attend all training Monday through Friday between 10:00 AM - 7:00 PM Eastern
Work Schedule: Can work a 40-hour week between 8AM - 8PM Eastern Time; with flexibility to work 5 8's and 4 10's with approval by leadership.
Work at Home Guidance
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
SSN Alert Humana values your personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all 151+ Customer Service at Humana jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Humana Jobs
Tailor your resume to healthcare terminology
Humana's Customer Service roles prioritize candidates familiar with health plan terminology like EOBs, prior authorizations, and member ID numbers. Reframe your experience using this language before applying, even if it comes from adjacent industries.
Research which Humana business units hire externally
Humana's Customer Service hiring is spread across Medicare, Medicaid, and commercial insurance divisions. Roles in Medicare Advantage member services tend to have higher volume and faster hiring cycles, so targeting that segment improves your odds.
Ask about LCA filing timelines during the offer stage
Before signing an offer, ask Humana's HR team when they plan to file the Labor Condition Application with DOL. LCA certification is required before USCIS can process your H-1B petition, and delays here push back your start date.
Use Migrate Mate to filter open roles by visa type
Browsing Humana's full job board makes it hard to identify which Customer Service postings are realistically open to sponsored candidates. Use Migrate Mate to filter specifically for roles at Humana that align with your visa category.
Prepare bilingual credentials if you have them
Humana actively serves Spanish-speaking Medicare members, and Customer Service candidates with verified Spanish fluency are prioritized for certain queues. Listing bilingual proficiency prominently can move your application past initial screening faster.
Customer Service at Humana jobs are hiring across the US. Find yours.
Find Customer Service at Humana JobsFrequently Asked Questions
Does Humana sponsor H-1B visas for Customer Service?
Yes, Humana sponsors H-1B visas for Customer Service roles, particularly positions that require a bachelor's degree and meet the specialty occupation standard. Roles in member services, benefits coordination, and healthcare operations are common pathways. Because H-1B sponsorship depends on the specific role's qualifications, confirm with Humana's HR team during the offer stage that your position qualifies.
How do I apply for Customer Service jobs at Humana?
You can apply directly through Humana's careers portal. Search for Customer Service, member services, or benefits support roles and filter by location. When applying, address your visa status clearly in your profile so recruiters can route your application appropriately. Migrate Mate also lists Humana's open Customer Service positions filtered by sponsorship eligibility, which saves time during your search.
Which visa types does Humana commonly sponsor for Customer Service roles?
Humana sponsors H-1B visas for qualifying Customer Service positions and supports F-1 OPT and CPT for students entering the workforce. TN visas are an option for Canadian and Mexican nationals in eligible roles. For longer-term pathways, Humana has experience with EB-2 and EB-3 Green Card sponsorship, though those typically come after an initial period of employment.
What qualifications does Humana expect for Customer Service roles?
Most of Humana's Customer Service positions require a bachelor's degree, though the field of study varies by role. Experience with health insurance, Medicare, or Medicaid operations is a strong differentiator. Candidates with backgrounds in member advocacy, claims resolution, or benefits navigation tend to move through screening faster. Bilingual Spanish proficiency is an asset for roles supporting Medicare Advantage members.
How do I time my application around Humana's H-1B sponsorship process?
H-1B petitions are filed in April for an October 1 start date, so you need an offer and a certified Labor Condition Application from DOL in hand before early April. If you're starting on OPT, work backward from your EAD expiration to confirm your OPT bridge covers the gap. Starting your Humana job search at least six months before your current authorization expires gives you enough runway to navigate the process without a status gap.
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