Customer Support Jobs at Knoll with Visa Sponsorship
Knoll hires Customer Support professionals who represent a design-forward furniture and lifestyle brand, handling client relationships, order management, and product inquiries. Knoll has sponsored work visas for Customer Support roles, making it a realistic target for international candidates on H-1B, OPT, or TN status.
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Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Inside component of “localized” sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
Essential Functions
- Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
- Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
- Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
- Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.
Magnitude and Relationship Reporting
This position reports to a Sales Support Manager.
Contacts Inside and Outside the Organization
This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others; local sales reps; and sales coordinators in other offices as needed for samples and project follow-up.
Knowledge and Skills
- Well honed in person customer service experience
- Superior telephone skills
- Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
- Organized and able to multi task
- Desire to work as part of a team
- Excellent communication skills both written and verbal
- Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions
Education and Experience
- A bachelor’s degree or equivalent, preferred
- 2-4 years customer service experience
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
Compensation range for this role is $23.32 - $30.69. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
Why join us?
Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Inside component of “localized” sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
Essential Functions
- Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
- Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
- Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
- Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.
Magnitude and Relationship Reporting
This position reports to a Sales Support Manager.
Contacts Inside and Outside the Organization
This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others; local sales reps; and sales coordinators in other offices as needed for samples and project follow-up.
Knowledge and Skills
- Well honed in person customer service experience
- Superior telephone skills
- Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
- Organized and able to multi task
- Desire to work as part of a team
- Excellent communication skills both written and verbal
- Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions
Education and Experience
- A bachelor’s degree or equivalent, preferred
- 2-4 years customer service experience
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
Compensation range for this role is $23.32 - $30.69. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
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Get Access To All JobsTips for Finding Customer Support Jobs at Knoll Jobs
Frame Your Resume Around Brand Communication
Knoll operates in the design and contract furniture space, so customer interactions involve product specifications, trade clients, and dealer networks. Highlight experience resolving complex orders or supporting B2B clients rather than generic retail or call-center volume metrics.
Confirm OPT Authorization Before Your Start Date
F-1 OPT authorization must be active before your first day. If your EAD card hasn't arrived, work with your DSO to verify USCIS processing status. Starting work without a valid EAD violates your F-1 status regardless of employer approval.
Target Roles in Knoll's Contract and Trade Divisions
Knoll's Customer Support function often centers on contract furniture projects for architecture and design firms. Roles tied to dealer support or project coordination are more likely to require specialized qualifications, which strengthens the case for H-1B specialty occupation classification.
Ask About the H-1B Filing Window During Negotiations
USCIS opens H-1B registration in March for an October 1 start date. If you receive an offer after April, clarify whether Knoll will hold your position until the following fiscal year cap or support a cap-exempt or change-of-status bridge strategy.
Use Migrate Mate to Find Knoll's Active Customer Support Listings
Knoll posts Customer Support roles across multiple channels but not all appear on general job boards with sponsorship filters. Search Migrate Mate to surface verified sponsorship-eligible openings at Knoll so you apply where visa support is already confirmed for this function.
Verify TN Eligibility if You Hold Canadian or Mexican Citizenship
TN status requires your role to match a qualifying USMCA occupation. Customer Support at Knoll may qualify under Management Consultant or Computer Systems Analyst categories depending on actual duties. Review your offer letter against DOL's TN occupation list before accepting.
Customer Support at Knoll jobs are hiring across the US. Find yours.
Find Customer Support at Knoll JobsFrequently Asked Questions
Does Knoll sponsor H-1B visas for Customer Support roles?
Yes, Knoll has sponsored H-1B visas for Customer Support positions. Sponsorship is not automatic for every opening, so confirming visa support before advancing through the interview process matters. Roles tied to specialized product knowledge, trade client management, or project coordination within Knoll's contract furniture division tend to have stronger H-1B specialty occupation arguments than general support functions.
How do I apply for Customer Support jobs at Knoll?
Applications go through Knoll's careers portal on their official website. Filter by department or location to find Customer Support openings. Before applying, review the job description carefully for sponsorship language or requirements. Migrate Mate also surfaces Knoll's visa-eligible Customer Support listings in one place, so you can confirm sponsorship availability before investing time in the application process.
Which visa types does Knoll commonly use for Customer Support positions?
Knoll has used H-1B and F-1 OPT, including CPT, for Customer Support roles, and also sponsors TN visas for eligible Canadian and Mexican nationals. OPT is typically the entry point for recent graduates, with H-1B sponsorship considered for candidates who demonstrate strong performance and a qualifying specialty occupation basis within the role.
What qualifications does Knoll expect for Customer Support roles?
Knoll's Customer Support positions generally expect experience managing complex client relationships, familiarity with order management systems, and strong written and verbal communication. For roles supporting trade or contract clients in the furniture and design industry, background in interior design, architecture, or commercial products is a meaningful differentiator. A bachelor's degree is commonly preferred for positions that may require H-1B sponsorship.
How do I plan my timeline if I need H-1B sponsorship at Knoll?
H-1B registration opens each March, with a lottery selection in late March and an October 1 start date for approved petitions. If you're on OPT when you receive an offer, your 12-month OPT period and any STEM extension can bridge the gap. Align your offer acceptance and start date conversations with Knoll's HR team around these USCIS deadlines to avoid gaps in work authorization.
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