Customer Service Management Jobs at Lennox International with Visa Sponsorship
Lennox International hires Customer Service Management professionals to lead service operations across its HVAC, refrigeration, and heating product lines. The company has a track record of supporting visa sponsorship for qualified candidates in this function, making it a viable target if you're pursuing H-1B or employment-based Green Card pathways in manufacturing.
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Get Access To All JobsINTRODUCTION
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
ROLE AND RESPONSIBILITIES
As a Lennox Store Manager, you will provide leadership to a team of committed customer service associates and positively impact the financial performance and operational excellence of your Lennox store. You will also collaborate with the sales team to ensure annual revenue exceeds the designated threshold level. You will be trusted to manage daily store operations and model excellent customer service with direct involvement in day-to-day service channels, as appropriate. We will depend on you to provide clear direction to team members by effectively communicating initiatives, priorities, and company strategy. Duties include, but are not limited to:
- Recruit, hire, train and develop the inside sales team and warehouse staff with a focus on providing excellent customer service and solid selling skills.
- Promote the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments.
- Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with Sales to pursue new sales opportunities.
- Maintain a customer-ready, professionally merchandised showroom, warehouse, building and grounds.
- Coordinate with transportation providers for daily shipments.
- Prioritize and promote an ongoing Environmental, Health and Safety program.
- Manage and tailor inventory to the needs of the local market.
- Ensure accurate inventory through cycle counting and general operational excellence.
BASIC QUALIFICATIONS
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 5 years related experience.
PREFERRED QUALIFICATIONS
- Ability to lead others.
- Strong oral and written communication skills.
- Must be able to lift up to 50 lbs.
- Expert knowledge of HVAC systems strongly preferred.
- Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners.
- Strong business acumen to position the store within the market in terms of promotions and customer awareness through the effective use of promotions, customer contacts, outbound calls, customer appreciation events, etc.
INTRODUCTION
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
ROLE AND RESPONSIBILITIES
As a Lennox Store Manager, you will provide leadership to a team of committed customer service associates and positively impact the financial performance and operational excellence of your Lennox store. You will also collaborate with the sales team to ensure annual revenue exceeds the designated threshold level. You will be trusted to manage daily store operations and model excellent customer service with direct involvement in day-to-day service channels, as appropriate. We will depend on you to provide clear direction to team members by effectively communicating initiatives, priorities, and company strategy. Duties include, but are not limited to:
- Recruit, hire, train and develop the inside sales team and warehouse staff with a focus on providing excellent customer service and solid selling skills.
- Promote the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments.
- Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with Sales to pursue new sales opportunities.
- Maintain a customer-ready, professionally merchandised showroom, warehouse, building and grounds.
- Coordinate with transportation providers for daily shipments.
- Prioritize and promote an ongoing Environmental, Health and Safety program.
- Manage and tailor inventory to the needs of the local market.
- Ensure accurate inventory through cycle counting and general operational excellence.
BASIC QUALIFICATIONS
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 5 years related experience.
PREFERRED QUALIFICATIONS
- Ability to lead others.
- Strong oral and written communication skills.
- Must be able to lift up to 50 lbs.
- Expert knowledge of HVAC systems strongly preferred.
- Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners.
- Strong business acumen to position the store within the market in terms of promotions and customer awareness through the effective use of promotions, customer contacts, outbound calls, customer appreciation events, etc.
See all 32+ Customer Service Management at Lennox International jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Lennox International Jobs
Align your credentials to specialty occupation standards
Customer Service Management roles at Lennox must qualify as specialty occupations under H-1B rules. Frame your degree and experience around technical operations, supply chain coordination, or field service management to strengthen the connection to a specific degree requirement USCIS scrutinizes.
Target service operations roles within manufacturing divisions
Lennox organizes customer service management across its residential, commercial, and refrigeration business units. Targeting roles tied to a specific product division increases your chances of landing a position with defined technical scope, which supports a stronger visa petition.
Confirm the role is tied to a PERM-eligible function
If you're pursuing a Green Card through Lennox, ask during the offer stage whether the Customer Service Management position has been used for PERM labor certification before. DOL-certified roles in manufacturing service functions often have established prevailing wage documentation that speeds up the process.
Use Migrate Mate to identify active sponsorship openings
Search Migrate Mate to browse Customer Service Management roles at Lennox International that are open to visa sponsorship. Filtering by role function and visa type saves time and surfaces positions where Lennox is actively hiring sponsored candidates.
Address petition timing before accepting an offer
H-1B petitions for new employment have an October 1 start date following the April lottery. If you receive an offer outside that window, clarify with Lennox HR whether a cap-exempt filing path applies or whether they'll bridge your start date with a different authorization.
Document field service or warranty management experience explicitly
Lennox Customer Service Management roles frequently involve warranty claims, field technician oversight, and parts escalation. Quantify your experience managing these workflows in your resume and during interviews, since this operational depth is what differentiates sponsored candidates from general applicants.
Customer Service Management at Lennox International jobs are hiring across the US. Find yours.
Find Customer Service Management at Lennox International JobsFrequently Asked Questions
Does Lennox International sponsor H-1B visas for Customer Service Managements?
Yes, Lennox International does sponsor H-1B visas for Customer Service Management roles. The company has a consistent pattern of filing H-1B petitions for professional positions across its manufacturing and service divisions. Not every open role includes sponsorship, so confirm sponsorship availability directly with the recruiting team during initial screening.
Which visa types does Lennox International commonly use for Customer Service Management roles?
Lennox International most commonly uses the H-1B visa for Customer Service Management positions, with employment-based Green Card pathways including EB-2 and EB-3 available for longer-term sponsorship. EB-3 is the more common route for management roles that align with positions requiring a bachelor's degree and several years of relevant experience in a manufacturing or service operations context.
What qualifications does Lennox International expect for Customer Service Management roles?
Lennox typically expects a bachelor's degree in business administration, operations management, or a related field, combined with experience managing service teams, warranty workflows, or technical support functions in a manufacturing environment. Familiarity with HVAC or refrigeration product lines, field technician coordination, and customer escalation processes strengthens your profile significantly.
How do I apply for Customer Service Management jobs at Lennox International?
You can browse and apply for Customer Service Management positions at Lennox International through Migrate Mate, which surfaces roles where Lennox is actively sponsoring visas. Apply directly through Lennox's careers portal once you identify a target role. Tailor your application to the specific business unit, whether residential, commercial, or refrigeration, and address visa sponsorship requirements in your cover materials early.
How do I plan my timeline for H-1B sponsorship through Lennox International?
The H-1B cap lottery runs each April, with an October 1 employment start date if selected. You need a job offer before your employer can register you. If you're on OPT, confirm your OPT expiration date against these windows and ask Lennox HR whether STEM OPT extension is accepted as a bridge. USCIS premium processing, currently available for H-1B petitions, can reduce approval wait times to around 15 business days once the petition is filed.
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