Customer Service Jobs at Mass General Brigham with Visa Sponsorship
Customer Service roles at Mass General Brigham sit at the intersection of healthcare operations and patient experience, covering positions in call centers, patient access, billing support, and care coordination. Mass General Brigham has a consistent track record of sponsoring H-1B visas for qualified candidates in this function.
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Get Access To All JobsINTRODUCTION
Site: Cooley Dickinson Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.
JOB SUMMARY
Responsible for overseeing the patient registration process, ensuring accurate and efficient collection of patient demographic and insurance information.
MINIMUM REQUIREMENTS:
- High School Diploma or Equivalent required
- Bachelor's Degree Related Field of Study preferred
- Experience in healthcare registration or patient accounts 3-5 years required
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of healthcare registration processes, insurance verification, and billing procedures.
- Strong leadership and supervisory skills, with excellent communication and interpersonal abilities.
- Attention to detail and accuracy in gathering and documenting patient information.
- Problem-solving and analytical skills to address registration issues and resolve patient concerns.
- Proficiency in using healthcare software systems, electronic health records, and registration software.
- Commitment to providing exceptional customer service and ensuring a positive patient experience.
ADDITIONAL JOB DETAILS (IF APPLICABLE)
Shift: Monday - Friday 10:00AM - 2:00PM
- Hybrid schedule after successfully completing on-site training
KEY ROLES & RESPONSIBILITIES:
- Coordinate and oversee the patient registration process, ensuring timely and accurate collection of patient information.
- Verify insurance coverage for patients and ensure accurate and complete documentation of insurance information.
- Coordinate patient admissions in collaboration with healthcare providers, nurses, and other relevant staff.
- Provide financial counseling to patients, explaining insurance coverage, billing processes, and payment options.
- Provide support to a team of registration staff, providing guidance, training, and support.
- Ensure compliance with relevant healthcare regulations, including privacy laws.
- Performs other duties as assigned.
- Complies with all policies and standards.
REMOTE TYPE
Hybrid
WORK LOCATION
30 Locust Street
SCHEDULED WEEKLY HOURS
20
EMPLOYEE TYPE
Regular
WORK SHIFT
Day (United States of America)
PAY RANGE
$19.81 - $28.30/Hourly
GRADE
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO STATEMENT:
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
INTRODUCTION
Site: Cooley Dickinson Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.
JOB SUMMARY
Responsible for overseeing the patient registration process, ensuring accurate and efficient collection of patient demographic and insurance information.
MINIMUM REQUIREMENTS:
- High School Diploma or Equivalent required
- Bachelor's Degree Related Field of Study preferred
- Experience in healthcare registration or patient accounts 3-5 years required
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of healthcare registration processes, insurance verification, and billing procedures.
- Strong leadership and supervisory skills, with excellent communication and interpersonal abilities.
- Attention to detail and accuracy in gathering and documenting patient information.
- Problem-solving and analytical skills to address registration issues and resolve patient concerns.
- Proficiency in using healthcare software systems, electronic health records, and registration software.
- Commitment to providing exceptional customer service and ensuring a positive patient experience.
ADDITIONAL JOB DETAILS (IF APPLICABLE)
Shift: Monday - Friday 10:00AM - 2:00PM
- Hybrid schedule after successfully completing on-site training
KEY ROLES & RESPONSIBILITIES:
- Coordinate and oversee the patient registration process, ensuring timely and accurate collection of patient information.
- Verify insurance coverage for patients and ensure accurate and complete documentation of insurance information.
- Coordinate patient admissions in collaboration with healthcare providers, nurses, and other relevant staff.
- Provide financial counseling to patients, explaining insurance coverage, billing processes, and payment options.
- Provide support to a team of registration staff, providing guidance, training, and support.
- Ensure compliance with relevant healthcare regulations, including privacy laws.
- Performs other duties as assigned.
- Complies with all policies and standards.
REMOTE TYPE
Hybrid
WORK LOCATION
30 Locust Street
SCHEDULED WEEKLY HOURS
20
EMPLOYEE TYPE
Regular
WORK SHIFT
Day (United States of America)
PAY RANGE
$19.81 - $28.30/Hourly
GRADE
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO STATEMENT:
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Get Access To All JobsTips for Finding Customer Service Jobs at Mass General Brigham Jobs
Tailor your resume to healthcare customer service
Patient-facing experience, familiarity with electronic health record systems like Epic, and any medical billing or insurance knowledge set you apart. Mass General Brigham's customer service roles often sit within clinical operations, so framing your background in healthcare terms signals fit from the first screen.
Target roles in patient access and care coordination
Mass General Brigham posts customer service openings across specialties, but patient access and care coordination roles have the clearest sponsorship precedent. Filtering your search by these specific titles increases your odds of landing a position with an established H-1B filing pathway.
Clarify sponsorship eligibility before your final interview
Many large health systems process sponsorship through a central immigration team rather than individual hiring managers. Ask HR explicitly whether the role is eligible for H-1B sponsorship before your final round, so there are no surprises when the offer stage arrives.
Understand the H-1B cap and your timing window
If you are not currently in H-1B status, registration opens in March for an October 1 start. Cap-exempt filings are possible if Mass General Brigham qualifies, which nonprofit hospital systems often do, so confirm this distinction directly with their HR or immigration counsel.
Use Migrate Mate to filter sponsoring employers by role
Identifying which healthcare employers actively sponsor specific customer service job types is time-consuming on your own. Use Migrate Mate to filter verified sponsoring employers by role and industry so you can build a targeted list of Mass General Brigham openings alongside comparable opportunities.
Prepare your credential documentation before an offer
Have your degree certificates, transcripts, and any relevant certifications ready before an offer is extended. Healthcare employers like Mass General Brigham move quickly through onboarding and E-Verify compliance, and delays in producing documents can push back your H-1B petition filing timeline.
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Find Customer Service at Mass General Brigham JobsFrequently Asked Questions
Does Mass General Brigham sponsor H-1B visas for Customer Service roles?
Yes, Mass General Brigham sponsors H-1B visas for Customer Service positions. As a large nonprofit health system, it has an established immigration process and works with outside counsel to handle H-1B petitions. Not every individual role will be eligible, so confirming sponsorship availability with the HR team during the interview process is the most reliable approach.
How do I apply for Customer Service jobs at Mass General Brigham?
Applications go through the Mass General Brigham careers portal, where you can search by job category and location. Migrate Mate also lists open Customer Service roles at Mass General Brigham that have a sponsorship track record, which makes it easier to identify the right positions before applying directly. Tailor your application to highlight patient-facing or healthcare operations experience.
Which visa types are commonly used for Customer Service roles at Mass General Brigham?
The H-1B is the primary visa used for Customer Service roles at Mass General Brigham, particularly for positions that require a bachelor's degree in a relevant field such as healthcare administration or business. Some roles may also be filled through OPT or STEM OPT extensions for recent graduates before a formal H-1B petition is filed.
What qualifications does Mass General Brigham expect for Customer Service positions?
Most Customer Service roles at Mass General Brigham expect prior experience in a patient-facing or healthcare administrative environment. Familiarity with electronic health record systems, medical billing processes, or health insurance coordination strengthens your application. Roles tied to H-1B sponsorship typically require at least a bachelor's degree in a field that USCIS would recognize as a specialty occupation for the position.
How long does the H-1B sponsorship process take at a healthcare employer like Mass General Brigham?
From offer acceptance to H-1B approval, the process typically runs three to six months under standard USCIS processing, though premium processing can reduce adjudication to around 15 business days for an additional fee. Your employer files the Labor Condition Application with the DOL first, then submits the I-129 petition to USCIS. Starting the conversation with HR about sponsorship early in your offer negotiation reduces delays.
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