Customer Support Jobs at McKesson with Visa Sponsorship
McKesson hires Customer Support professionals across healthcare distribution, technology solutions, and consulting services. The company has an established track record of sponsoring work visas for this function, making it a realistic target if you're on an H-1B, E-3, or pursuing permanent residency through EB-2 or EB-3 pathways.
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Get Access To All JobsSenior Customer Care Specialist – Concierge Program
Location: Shepherdsville, Kentucky, Columbus, Ohio, La Vergne, Tennessee, Mason, Ohio, Remote
Job ID: JR0144463
Category: Customer Service, Customer Service & Relations
Post Date: Apr. 30, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Senior Customer Care Specialist – Concierge Program delivers a premium, white glove onboarding and support experience for corporate account customers enrolled in McKesson’s Concierge Service. This role serves as the customer’s primary point of contact during onboarding, coordinating all setup activities, leading customer training, and ensuring a seamless transition into steady state operations.
The Specialist partners closely with cross functional teams—MDM, Underwriting, Credit, Contract Administration, and Customer Care—to ensure accuracy, clarity, and consistency throughout the onboarding process. This position requires strong problem solving skills, exceptional communication, and a passion for delivering elevated customer experiences.
Key Responsibilities:
Customer Consultations & Requirements Gathering
- Lead one-on-one onboarding consultations to understand customer structure, ordering methods, expected volume, pricing platform, and access needs.
- Set clear expectations for the onboarding process and establish timelines for key milestones.
Account Setup & Cross-Functional Coordination
- Serve as the single point of contact during onboarding, ensuring all required documents (credit applications, financials, access forms) are complete and accurate.
- Coordinate with internal teams to ensure timely account creation, pricing submission, and order readiness.
- Schedule and facilitate welcome calls and customer portal walk-throughs via Teams.
Customer Training & Enablement
- Provide hands-on guidance within the customer portal, including placing orders, managing credit cards, adding/removing users, and navigating invoices.
- Ensure user access, permissions, and login credentials are properly configured.
- Provide clear, easy-to-follow training materials and reference documents.
Post-Setup Engagement & Support
- Conduct follow-up calls to confirm onboarding success and address outstanding questions.
- Perform quarterly account access reviews to maintain accuracy of user lists and contact details.
- Maintain proactive communication to ensure an exceptional customer experience.
Continuous Improvement & Program Development
- Identify opportunities to refine onboarding processes and enhance the concierge customer journey.
- Support conceptual value-added services such as shipment notifications or auto ship scheduling.
- Capture customer feedback to contribute to program enhancements.
Qualifications
Required
- Typically requires 5+ years of relevant experience including customer care, account management, onboarding, or similar service roles.
Preferred
- Prior experience with corporate accounts or multi-site customer structures.
- Familiarity with pricing platforms, contract administration, and customer center functionality.
- Proven track record of delivering high-touch or premium customer experiences.
- Strong working knowledge of McKesson systems, order processing, new account setup, and credit workflows.
- Excellent communication, organization, and relationship-building skills.
- Ability to guide customers through complex processes.
- Meeting with and presenting to customers on camera with professionalism and confidence.
What Success Looks Like
- Smooth, accurate, and timely customer onboarding.
- Strong customer satisfaction and positive feedback following onboarding activities.
- Consistent, proactive communication with cross-functional partners.
- Demonstrated ownership, attention to detail, and customer-focused execution.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$19.36 - $32.26
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Senior Customer Care Specialist – Concierge Program
Location: Shepherdsville, Kentucky, Columbus, Ohio, La Vergne, Tennessee, Mason, Ohio, Remote
Job ID: JR0144463
Category: Customer Service, Customer Service & Relations
Post Date: Apr. 30, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Senior Customer Care Specialist – Concierge Program delivers a premium, white glove onboarding and support experience for corporate account customers enrolled in McKesson’s Concierge Service. This role serves as the customer’s primary point of contact during onboarding, coordinating all setup activities, leading customer training, and ensuring a seamless transition into steady state operations.
The Specialist partners closely with cross functional teams—MDM, Underwriting, Credit, Contract Administration, and Customer Care—to ensure accuracy, clarity, and consistency throughout the onboarding process. This position requires strong problem solving skills, exceptional communication, and a passion for delivering elevated customer experiences.
Key Responsibilities:
Customer Consultations & Requirements Gathering
- Lead one-on-one onboarding consultations to understand customer structure, ordering methods, expected volume, pricing platform, and access needs.
- Set clear expectations for the onboarding process and establish timelines for key milestones.
Account Setup & Cross-Functional Coordination
- Serve as the single point of contact during onboarding, ensuring all required documents (credit applications, financials, access forms) are complete and accurate.
- Coordinate with internal teams to ensure timely account creation, pricing submission, and order readiness.
- Schedule and facilitate welcome calls and customer portal walk-throughs via Teams.
Customer Training & Enablement
- Provide hands-on guidance within the customer portal, including placing orders, managing credit cards, adding/removing users, and navigating invoices.
- Ensure user access, permissions, and login credentials are properly configured.
- Provide clear, easy-to-follow training materials and reference documents.
Post-Setup Engagement & Support
- Conduct follow-up calls to confirm onboarding success and address outstanding questions.
- Perform quarterly account access reviews to maintain accuracy of user lists and contact details.
- Maintain proactive communication to ensure an exceptional customer experience.
Continuous Improvement & Program Development
- Identify opportunities to refine onboarding processes and enhance the concierge customer journey.
- Support conceptual value-added services such as shipment notifications or auto ship scheduling.
- Capture customer feedback to contribute to program enhancements.
Qualifications
Required
- Typically requires 5+ years of relevant experience including customer care, account management, onboarding, or similar service roles.
Preferred
- Prior experience with corporate accounts or multi-site customer structures.
- Familiarity with pricing platforms, contract administration, and customer center functionality.
- Proven track record of delivering high-touch or premium customer experiences.
- Strong working knowledge of McKesson systems, order processing, new account setup, and credit workflows.
- Excellent communication, organization, and relationship-building skills.
- Ability to guide customers through complex processes.
- Meeting with and presenting to customers on camera with professionalism and confidence.
What Success Looks Like
- Smooth, accurate, and timely customer onboarding.
- Strong customer satisfaction and positive feedback following onboarding activities.
- Consistent, proactive communication with cross-functional partners.
- Demonstrated ownership, attention to detail, and customer-focused execution.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$19.36 - $32.26
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
See all 28+ Customer Support at McKesson jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at McKesson roles.
Get Access To All JobsTips for Finding Customer Support Jobs at McKesson Jobs
Frame Your Healthcare Domain Knowledge Early
McKesson's Customer Support roles sit inside a healthcare distribution and consulting environment. Tailor your resume to reflect any experience with healthcare systems, medical supply chains, or pharmaceutical workflows before you apply.
Target Roles Tied to Consulting Engagements
McKesson staffs Customer Support through its consulting and professional services divisions, not just corporate operations. Roles attached to client-facing healthcare projects tend to move faster and carry clearer sponsorship pathways than generalist support postings.
Confirm LCA Coverage Before Accepting an Offer
Before you sign, verify that the Labor Condition Application filed with DOL lists the specific worksite location where you'll actually be placed. McKesson's consulting model sometimes involves client sites, and a mismatched LCA can create compliance issues post-hire.
Use Migrate Mate to Filter Active McKesson Openings
McKesson posts Customer Support roles across multiple divisions simultaneously, which makes it easy to miss the ones tied to sponsored positions. Use Migrate Mate to filter specifically for McKesson roles that align with your visa type and application timeline.
Prepare for EB-3 Sponsorship Conversations at Offer Stage
McKesson has a history of supporting permanent residency through EB-3 for Customer Support staff. If a Green Card pathway matters to you, raise it during the offer negotiation, not after onboarding, so PERM filing timelines can be built into your employment plan.
Align Your Application Timing to the H-1B Cap Cycle
If you need H-1B sponsorship, target McKesson's open roles between November and February. That window gives the recruiting team time to evaluate candidates before USCIS opens H-1B registration in March, avoiding a cycle delay that would push your start date back a full year.
Customer Support at McKesson jobs are hiring across the US. Find yours.
Find Customer Support at McKesson JobsFrequently Asked Questions
Does McKesson sponsor H-1B visas for Customer Support roles?
Yes, McKesson sponsors H-1B visas for Customer Support positions, particularly within its healthcare technology and consulting services divisions. Sponsorship is not guaranteed for every role, so confirm with the recruiter early in the process. If you need H-1B support, make sure the role you're applying for is tied to a business unit with an active sponsorship history rather than a short-term contract position.
Which visa types does McKesson commonly sponsor for Customer Support positions?
McKesson sponsors H-1B visas for specialty occupation roles, E-3 visas for Australian citizens working in qualifying professional positions, and employment-based Green Cards through the EB-2 and EB-3 preference categories. EB-3 is the more common permanent residency pathway for Customer Support staff given the role requirements. Each category has different employer obligations, so clarify which applies to your specific position during the offer stage.
What qualifications and experience does McKesson expect for Customer Support roles?
McKesson's Customer Support roles within consulting and professional services typically require a bachelor's degree in a relevant field such as business, information systems, or healthcare administration. Experience with enterprise software platforms, healthcare operations, or client-facing support in a regulated industry strengthens your profile. Roles tied to technology solutions may also require familiarity with McKesson's proprietary systems or comparable healthcare IT platforms.
How do I apply for Customer Support jobs at McKesson?
You can search and apply through McKesson's careers portal directly, or use Migrate Mate to find Customer Support openings at McKesson that are filtered for visa sponsorship eligibility. When applying, tailor your application to the specific division, such as healthcare distribution or consulting services, rather than submitting a generic resume. Recruiters at McKesson screen for domain knowledge early, so surface relevant healthcare or professional services experience in your cover materials.
How long does the visa sponsorship process take once McKesson extends an offer?
For H-1B sponsorship, your employer submits a Labor Condition Application to DOL, which typically takes seven business days, followed by USCIS petition filing. If you're changing status from within the U.S., cap-subject H-1B petitions have an October 1 start date, so timing your offer relative to USCIS's March registration window is critical. EB-2 and EB-3 Green Card sponsorship through PERM adds significantly more time, often two or more years depending on your country of birth and priority date.
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