Operations Jobs at McKesson with Visa Sponsorship
Operations jobs at McKesson span supply chain coordination, logistics, and healthcare distribution management across a large enterprise environment. The company has a consistent track record of sponsoring work visas for qualified Operations professionals, making it a realistic target if you're building a long-term U.S. career in this function.
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Get Access To All JobsINTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Biologics by McKesson Mission
At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at a time.
ROLE AND RESPONSIBILITIES
The Contact Center Director will be responsible for overseeing the daily operations of our contact center, managing a team of customer service representatives, and implementing strategies to enhance customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a patient-centric mindset, and a proven track record in contact center management.
Key Responsibilities
Team Leadership
- Lead, mentor, and motivate a team of contact center agents to achieve performance goals and maintain high levels of customer satisfaction.
- Conduct regular performance reviews and provide constructive feedback and development plans for team members.
- Foster a positive work environment that encourages teamwork, open communication, and continuous improvement.
Operational Oversight
- Manage day-to-day operations of the contact center, ensuring efficient and effective service delivery for both inbound and outbound calls.
- Develop and implement operational policies, procedures, and standards to optimize contact center performance.
- Monitor call center metrics and KPIs, such as call volume, response times, and customer satisfaction scores.
Operational Quality
- Instill a culture of going above and beyond to exceed the patient, provider, and client expectations.
- Regularly evaluate systems, tools, and work instructions to ensure they are up to date and team members have been appropriately trained.
- Assess and address team performance against internal standard operating policies and procedures.
- Responsible for staff compliance to Federal and State regulatory requirements.
Customer Experience
- Ensure that all customer interactions are handled professionally and in accordance with company standards.
- Analyze customer feedback and trends to identify areas for improvement and implement solutions to enhance the customer experience.
- Collaborate with other departments to address customer issues and improve service delivery.
Strategic Planning
- Develop and execute strategies to enhance contact center efficiency and effectiveness.
- Identify and implement new technologies and tools to improve contact center operations.
- Prepare and manage budgets, forecasts, and resource allocations for the contact center.
Training & Development
- Oversee the training and development of contact center staff, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Work in collaboration with the training department to ensure the team is updated on new products, services, and policies.
MINIMUM QUALIFICATIONS
Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.
Education
Bachelor’s Degree or equivalent experience.
CRITICAL SKILLS
- 4+ years’ experience as a people leader within a specialty pharmacy, healthcare, or contact center environment as well as 12+ years’ experience within specialty pharmacy, or other relevant healthcare or pharmaceutical industry services.
- Previous experience effectively coaching and managing a team responsible for specialty prescription refill coordination and/or contact center operations including proven record of motivating a team to perform above expectations.
- Strong understanding of specialty prescription refill workflow process and/or contact center operations, technology, and best practices.
- Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payers.
- Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, executive teams, business partners, current and prospective clients.
- Excellent grammar and vocabulary skills including the ability to compose complex proposals as well as edit content to ensure it is representative of the end customer's needs.
- Proven track record of analyzing operational data, formulating, and executing on action plans related to data insights.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
SPECIALIZED KNOWLEDGE AND SKILLS
- 4+ years of experience in specialty pharmacy, healthcare, and/or call center operations.
- Ability to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams.
- Innovative mindset always seeking continuous improvement through use of various techniques (Six Sigma, Lean, …).
- Critical thinking, analytical, research, and problem-solving skills.
JOB WORKING CONDITIONS
Environment: Office environment
Physical Requirements
Office environment. 20% travel required.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
Our Base Pay Range for this position
$116,200 - $193,600
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
INTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Biologics by McKesson Mission
At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at a time.
ROLE AND RESPONSIBILITIES
The Contact Center Director will be responsible for overseeing the daily operations of our contact center, managing a team of customer service representatives, and implementing strategies to enhance customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a patient-centric mindset, and a proven track record in contact center management.
Key Responsibilities
Team Leadership
- Lead, mentor, and motivate a team of contact center agents to achieve performance goals and maintain high levels of customer satisfaction.
- Conduct regular performance reviews and provide constructive feedback and development plans for team members.
- Foster a positive work environment that encourages teamwork, open communication, and continuous improvement.
Operational Oversight
- Manage day-to-day operations of the contact center, ensuring efficient and effective service delivery for both inbound and outbound calls.
- Develop and implement operational policies, procedures, and standards to optimize contact center performance.
- Monitor call center metrics and KPIs, such as call volume, response times, and customer satisfaction scores.
Operational Quality
- Instill a culture of going above and beyond to exceed the patient, provider, and client expectations.
- Regularly evaluate systems, tools, and work instructions to ensure they are up to date and team members have been appropriately trained.
- Assess and address team performance against internal standard operating policies and procedures.
- Responsible for staff compliance to Federal and State regulatory requirements.
Customer Experience
- Ensure that all customer interactions are handled professionally and in accordance with company standards.
- Analyze customer feedback and trends to identify areas for improvement and implement solutions to enhance the customer experience.
- Collaborate with other departments to address customer issues and improve service delivery.
Strategic Planning
- Develop and execute strategies to enhance contact center efficiency and effectiveness.
- Identify and implement new technologies and tools to improve contact center operations.
- Prepare and manage budgets, forecasts, and resource allocations for the contact center.
Training & Development
- Oversee the training and development of contact center staff, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Work in collaboration with the training department to ensure the team is updated on new products, services, and policies.
MINIMUM QUALIFICATIONS
Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.
Education
Bachelor’s Degree or equivalent experience.
CRITICAL SKILLS
- 4+ years’ experience as a people leader within a specialty pharmacy, healthcare, or contact center environment as well as 12+ years’ experience within specialty pharmacy, or other relevant healthcare or pharmaceutical industry services.
- Previous experience effectively coaching and managing a team responsible for specialty prescription refill coordination and/or contact center operations including proven record of motivating a team to perform above expectations.
- Strong understanding of specialty prescription refill workflow process and/or contact center operations, technology, and best practices.
- Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payers.
- Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, executive teams, business partners, current and prospective clients.
- Excellent grammar and vocabulary skills including the ability to compose complex proposals as well as edit content to ensure it is representative of the end customer's needs.
- Proven track record of analyzing operational data, formulating, and executing on action plans related to data insights.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
SPECIALIZED KNOWLEDGE AND SKILLS
- 4+ years of experience in specialty pharmacy, healthcare, and/or call center operations.
- Ability to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams.
- Innovative mindset always seeking continuous improvement through use of various techniques (Six Sigma, Lean, …).
- Critical thinking, analytical, research, and problem-solving skills.
JOB WORKING CONDITIONS
Environment: Office environment
Physical Requirements
Office environment. 20% travel required.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
Our Base Pay Range for this position
$116,200 - $193,600
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
See all Operations Jobs at McKesson
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operations Jobs at McKesson.
Get Access To All JobsTips for Finding Operations Jobs at McKesson
Align your credentials to supply chain standards
McKesson prioritizes Operations candidates with healthcare logistics or distribution experience. Before applying, make sure your resume reflects familiarity with inventory management systems and process optimization, not just general operations work.
Target roles with PERM-eligible seniority levels
Operations roles that lead toward a Green Card through PERM require the employer to run a labor market test. Focus your search on mid-to-senior positions where McKesson has historically built long-term workforce pipelines rather than entry-level contract roles.
Search McKesson's open Operations roles on Migrate Mate
Migrate Mate filters job listings specifically by visa sponsorship type, so you can confirm which McKesson Operations postings support H-1B or E-3 visa sponsorship before you spend time on an application.
Clarify LCA timelines before accepting an offer
McKesson must file a certified Labor Condition Application with DOL before your H-1B petition reaches USCIS. Ask your recruiter where the role sits in the hiring cycle so you understand whether LCA certification is already underway.
Prepare a degree equivalency letter early
USCIS requires that H-1B and E-3 Operations roles qualify as specialty occupations. If your bachelor's degree is in a field adjacent to the role, get a credential evaluation from a NACES-approved evaluator before your employer files, not after a request for evidence arrives.
Use your 60-day grace period strategically between roles
If you're transitioning from another employer to McKesson on H-1B, USCIS allows a 60-day grace period after your previous job ends. Time your McKesson start date so the new I-129 petition is filed and receipted before that window closes.
Frequently Asked Questions
Does McKesson sponsor H-1B visas for Operations roles?
Yes, McKesson sponsors H-1B visas for qualifying Operations positions. The role must meet USCIS's specialty occupation standard, meaning it typically requires at least a bachelor's degree in a directly related field. McKesson's scale as an enterprise healthcare company means it has established immigration processes in place, though sponsorship availability can vary by specific role and hiring location.
Which visa types does McKesson commonly use for Operations professionals?
McKesson sponsors H-1B visas for most Operations hires requiring specialty occupation classification, along with the E-3 visa for Australian citizens and employment-based Green Cards through the EB-2 and EB-3 categories for longer-term permanent residence pathways. The right visa depends on your nationality, the seniority of the role, and your career timeline in the U.S.
How do I apply for Operations jobs at McKesson?
You can browse current McKesson Operations openings filtered by visa sponsorship type on Migrate Mate, which surfaces roles where sponsorship has been confirmed. When applying directly, tailor your resume to reflect healthcare supply chain or distribution experience. Operations roles at McKesson often involve cross-functional coordination, so highlighting process improvement work and systems experience strengthens your application.
What qualifications and experience does McKesson expect for Operations roles?
McKesson typically looks for candidates with a bachelor's degree in supply chain management, business operations, industrial engineering, or a related field, combined with hands-on experience in logistics, distribution, or healthcare operations. Familiarity with enterprise resource planning systems and demonstrated experience managing workflows at scale are recurring requirements across their Operations job postings.
How do I plan my timeline if McKesson is sponsoring my H-1B?
H-1B cap-subject petitions can only be filed for an October 1 start date, with USCIS registration typically opening in March. If McKesson extends an offer outside that window, they may file for the next available cap season or explore cap-exempt options. Build at least six months of lead time into your planning, and confirm with your recruiter whether premium processing is available for your role.