Customer Success Jobs at NetApp with Visa Sponsorship

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

About NetApp

NetApp is the intelligent data infrastructure company, combining unified data storage, integrated data services, and cloud operations services to turn a world of disruption into opportunity for every customer. No matter the data type, workload, or environment, we help our customers identify and realize new business possibilities.

At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging. We encourage people to bring fresh ideas, collaborate across teams, and build trusted partnerships that drive results for our customers and communities.

Job Summary

NetApp is seeking an experienced Director, Legal to serve as the senior legal business partner for our Go‑to‑Market, Public Cloud, Marketing, and Customer Success organizations. In this role, you will provide strategic, business-oriented legal guidance that enables growth while managing risk across a global, partner-driven, cloud-enabled technology business.

This role reports to the Vice President, Field Legal and includes people leadership responsibility for a team of four U.S.-based attorneys. You will work closely with senior leaders across Sales, Partners, Marketing, Customer Support, Professional Services, Finance, Deal Desk, and other cross-functional teams.

This is a U.S.-based hybrid role located in RTP, Vienna (VA), or San Jose (CA), and may require occasional travel.

Go‑to‑Market & GROE Legal Support:

• Act as the lead legal advisor to NetApp’s GROE (GTM Strategy, Revenue, Offers & Enablement) organization, which drives global go-to-market strategy, revenue execution, pricing and offers, and sales enablement.
• Advise on legal and risk considerations for global sales motions, offers, incentives, pricing initiatives, and enablement programs.
• Support NetApp’s worldwide partner organization, including partner programs, partner-led sales models, and partner-delivered services.

Public Cloud & Commercial Transactions:

• Provide legal guidance for public cloud and consumption-based offerings.
• Draft, review, and negotiate complex commercial agreements, including cloud services, managed services, software, professional services, and related technology transactions.
• Partner with Sales, Deal Desk, Finance, and Product teams to enable deals while maintaining appropriate risk controls.

Marketing Legal Support:

• Review and advise on marketing and communications initiatives, including public-facing content, campaigns, analyst briefings, press releases, and brand partnerships.
• Draft and negotiate complex sponsorship agreements and other marketing-related commercial agreements.
• Support marketing, communications, and analyst relations teams on legal considerations related to promotional activities and global campaigns.

Customer Success (Support & Professional Services):

• Provide legal support for NetApp’s Customer Success organization, with a focus on customer support and professional services.
• Advise on services-related matters, including service delivery, contract interpretation, amendments, escalations, renewals, and customer lifecycle issues.
• Partner with services, support, and operations leaders to resolve complex customer and delivery challenges.

Leadership & Enablement:

• Lead, coach, and develop a high-performing team of four attorneys.
• Drive consistency and scalability through templates, playbooks, training, and process improvements.
• Champion automation and AI-enabled tools to streamline legal workflows and increase efficiency.
• Collaborate with Legal colleagues and subject-matter experts (privacy, trade compliance, litigation) as needed.

What You Bring

• Juris Doctor (JD) and active membership in good standing with at least one U.S. state bar.
• 12+ years of legal experience, including substantial in-house experience at a technology company.
• Deep experience with commercial, cloud, SaaS, and services-related technology transactions.
• Demonstrated success leading and developing legal professionals.
• Strong business judgment, executive presence, and ability to translate legal risk into practical, actionable guidance.
• Experience supporting global, partner-driven go-to-market models strongly preferred.

Education

At NetApp, you’ll help shape how a global technology company goes to market, partners with customers, and delivers value through innovation and service. We offer competitive benefits, flexibility, and an inclusive culture that supports professional growth and belonging.

Compensation:

The target salary range for this position is 236,300 - 352,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.