Customer Success Jobs at Okta with Visa Sponsorship
Okta hires Customer Success professionals to drive product adoption and retention across its identity security platform. The company has a consistent track record of sponsoring work visas for this function, supporting candidates on H-1B, OPT, and other work-authorized statuses through both the application and long-term immigration process.
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Get Access To All JobsINTRODUCTION
Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Are you passionate about the intersection of Identity, Security and Artificial Intelligence? Join Okta as we define the future of secure AI through our "Okta for AI Agents" product. As AI agents increasingly act on behalf of humans and organizations, the need for robust identity, permissions, and auditability has never been more critical. You will play a central role in shaping a brand-new product area, defining how AI agents are authenticated, authorized, and governed. You will work on cutting-edge new technology, such as Agent-to-Agent connectivity, MCP servers, and fully autonomous agents. This is a high-impact, hands-on opportunity to collaborate cross-functionally and deliver a differentiated solution that secures the next generation of automated workflows.
Responsibilities
- Customer & Stakeholder Engagement: Collaborate with AI platform developers, security architects, and internal stakeholders to distill feature asks, gather feedback, and ensure product-market fit for AI agent identity.
- Product Scope: Define and own the product strategy and roadmap for AI agent-specific capabilities, including agent-to-agent authentication and delegated authority.
- Roadmap Ownership: Identify and prioritize the development of new features such as dynamic session management for AI, "on-behalf-of" token exchange, and agent-specific audit logs.
- Technical Collaboration: Work closely with engineering and architecture teams to define protocols (e.g., extensions to OAuth/OIDC) and deployment models that align with modern AI orchestration frameworks.
- Delivery & Execution: Drive cross-functional execution with design, engineering, and documentation teams to deliver high-quality features on time.
- Market Awareness: Track industry trends in LLMs, agentic frameworks (e.g., LangChain, AutoGPT), and emerging AI security standards to develop differentiated solutions.
- Data-Driven Insights: Leverage product data to continually improve agent lifecycle management and drive adoption within the developer community.
- Subject Matter Expertise: Serve as the subject matter expert for AI Identity, enabling marketing and technical sales teams with the tools needed to position Okta for AI use cases.
BASIC QUALIFICATIONS
- 5+ years of technical product management experience in enterprise-scale SaaS products, or an equivalent background demonstrating core PM competencies.
- Strong knowledge of Identity and Access Management (IAM) protocols such as OAuth2, OIDC, and SAML.
- Hands-on experience with AI/ML frameworks or building products that leverage Large Language Models (LLMs).
- Analytical and decisive: Ability to drive action even with incomplete or ambiguous information in the rapidly evolving AI landscape.
- Excellent communication skills: Ability to work cross-functionally with research, design, engineering, and customer success teams.
- Technical background: Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience that allows you to influence technical design decisions.
PREFERRED QUALIFICATIONS
- Experience with developer-centric products, such as building with SDKs, APIs, or no-code/low-code integration platforms.
- Familiarity with Zero Trust architecture and how it applies to non-human entities and automated workloads.
- Prior experience in a "Zero to One" product environment, launching new products from initial concept to GA.
- Advanced degree in a technical or business field.
COMPENSATION
- The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $189,000 USD - $259,000 USD
Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
THE OKTA EXPERIENCE
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
INTRODUCTION
Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Are you passionate about the intersection of Identity, Security and Artificial Intelligence? Join Okta as we define the future of secure AI through our "Okta for AI Agents" product. As AI agents increasingly act on behalf of humans and organizations, the need for robust identity, permissions, and auditability has never been more critical. You will play a central role in shaping a brand-new product area, defining how AI agents are authenticated, authorized, and governed. You will work on cutting-edge new technology, such as Agent-to-Agent connectivity, MCP servers, and fully autonomous agents. This is a high-impact, hands-on opportunity to collaborate cross-functionally and deliver a differentiated solution that secures the next generation of automated workflows.
Responsibilities
- Customer & Stakeholder Engagement: Collaborate with AI platform developers, security architects, and internal stakeholders to distill feature asks, gather feedback, and ensure product-market fit for AI agent identity.
- Product Scope: Define and own the product strategy and roadmap for AI agent-specific capabilities, including agent-to-agent authentication and delegated authority.
- Roadmap Ownership: Identify and prioritize the development of new features such as dynamic session management for AI, "on-behalf-of" token exchange, and agent-specific audit logs.
- Technical Collaboration: Work closely with engineering and architecture teams to define protocols (e.g., extensions to OAuth/OIDC) and deployment models that align with modern AI orchestration frameworks.
- Delivery & Execution: Drive cross-functional execution with design, engineering, and documentation teams to deliver high-quality features on time.
- Market Awareness: Track industry trends in LLMs, agentic frameworks (e.g., LangChain, AutoGPT), and emerging AI security standards to develop differentiated solutions.
- Data-Driven Insights: Leverage product data to continually improve agent lifecycle management and drive adoption within the developer community.
- Subject Matter Expertise: Serve as the subject matter expert for AI Identity, enabling marketing and technical sales teams with the tools needed to position Okta for AI use cases.
BASIC QUALIFICATIONS
- 5+ years of technical product management experience in enterprise-scale SaaS products, or an equivalent background demonstrating core PM competencies.
- Strong knowledge of Identity and Access Management (IAM) protocols such as OAuth2, OIDC, and SAML.
- Hands-on experience with AI/ML frameworks or building products that leverage Large Language Models (LLMs).
- Analytical and decisive: Ability to drive action even with incomplete or ambiguous information in the rapidly evolving AI landscape.
- Excellent communication skills: Ability to work cross-functionally with research, design, engineering, and customer success teams.
- Technical background: Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience that allows you to influence technical design decisions.
PREFERRED QUALIFICATIONS
- Experience with developer-centric products, such as building with SDKs, APIs, or no-code/low-code integration platforms.
- Familiarity with Zero Trust architecture and how it applies to non-human entities and automated workloads.
- Prior experience in a "Zero to One" product environment, launching new products from initial concept to GA.
- Advanced degree in a technical or business field.
COMPENSATION
- The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $189,000 USD - $259,000 USD
Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
THE OKTA EXPERIENCE
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
See all 64+ Customer Success at Okta jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at Okta Jobs
Frame your CS experience around identity platforms
Okta prioritizes Customer Success candidates who can speak to SaaS onboarding, admin console fluency, or identity lifecycle management. Before applying, align your resume language to IAM, SSO, and lifecycle workflows rather than generic relationship management.
Target enterprise-facing roles for stronger sponsorship signals
Okta's enterprise and strategic CS roles involve multi-stakeholder deployments where deep technical enablement is expected. These positions are more likely to meet the specialty occupation standard USCIS requires for H-1B approval than general account management roles.
Get your OPT start date lined up before offer stage
If you're on F-1 OPT, confirm your STEM extension eligibility and EAD card validity before Okta's offer timeline. Recruiters need your work authorization start date to project onboarding, and gaps between OPT expiry and H-1B cap-gap coverage can create complications.
Use Migrate Mate to filter Okta CS roles by visa type
Okta posts Customer Success openings across seniority levels and regions throughout the year. Use Migrate Mate to surface active listings filtered by sponsorship status so you're applying to roles Okta is actively filing for, not ones already closed or filled internally.
Prepare your credentials for specialty occupation documentation
USCIS scrutinizes whether Customer Success roles require a specifically related degree. Gather your transcripts, any relevant certifications like Okta Certified Professional, and job descriptions that explicitly require a technical or business degree field to support your H-1B petition.
Ask about PERM timing if you want Green Card sponsorship
Okta has sponsored EB-2 and EB-3 Green Cards for CS employees, but PERM labor certification timelines through DOL can stretch beyond a year. Clarify during the offer process whether your role is eligible and how far into your tenure Okta typically initiates filing.
Customer Success at Okta jobs are hiring across the US. Find yours.
Find Customer Success at Okta JobsFrequently Asked Questions
Does Okta sponsor H-1B visas for Customer Success?
Yes, Okta sponsors H-1B visas for Customer Success roles, particularly at the senior and enterprise levels where technical depth and a specifically related degree are well-documented. The company files both new H-1B petitions and cap-exempt transfers for existing H-1B holders changing employers. Roles requiring hands-on platform expertise in identity security tend to have the clearest specialty occupation justification for USCIS review.
Which visa types does Okta commonly use for Customer Success roles?
Okta supports H-1B sponsorship for degree-holding Customer Success professionals and accepts candidates on F-1 OPT and STEM OPT extensions, including CPT for eligible students. TN visas are an option for Canadian and Mexican citizens in qualifying occupational categories. For longer-term sponsorship, Okta has a track record of initiating EB-2 and EB-3 Green Card processes for CS employees after they've established tenure.
How do I apply for Customer Success jobs at Okta?
Applications go through Okta's careers portal, where roles are listed by team and region. Customer Success positions range from associate-level onboarding roles to strategic enterprise accounts. You can browse and filter active Okta Customer Success openings by visa sponsorship eligibility on Migrate Mate, which surfaces roles specifically suited to candidates needing work authorization support.
What qualifications does Okta expect for Customer Success candidates?
Okta's Customer Success roles typically require a bachelor's degree in a technical or business field, experience with SaaS platforms, and familiarity with enterprise IT environments. For senior roles, hands-on knowledge of identity access management, SSO protocols, or directory services like Active Directory is commonly expected. Okta Certified Professional or Okta Certified Administrator credentials strengthen applications, particularly where the role involves technical enablement or platform adoption work.
How do I time my application around the H-1B cap if I'm on OPT?
USCIS opens H-1B registration in March each year, with an October 1 start date for selected petitions. If you're on F-1 OPT and receive an Okta offer before the lottery, cap-gap provisions protect your status if your OPT expires between April and September while your petition is pending. STEM OPT extends this runway by up to 24 months, giving you more time to secure selection before your status becomes an issue.
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