Customer Success Jobs at PubMatic with Visa Sponsorship
Customer Success roles at PubMatic sit at the intersection of programmatic advertising and publisher relationships, requiring both technical fluency and client-facing skill. PubMatic has a demonstrated history of sponsoring international talent in this function, making it a realistic target for H-1B, OPT, and TN candidates.
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Get Access To All JobsABOUT THE ROLE
PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.
- Setup, manage troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers.
- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients.
- Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for end customers.
- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.
- This role is to provide support to Mid-Market US regional accounts.
WE'D LOVE FOR YOU TO HAVE
- 3 to 5 years of ad-tech experience, Programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP and Ad Networks.
- Prior experience of working with SSP’s, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance.
- Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus.
- Experience using complex datasets to track performance trends, identify anomalies, and their root causes.
- Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript, is a plus.
- Knowledge of using debugging tools like Fiddler, Charles, and browser console etc.
- Shift Timings - 12:00 Noon to 5:00 PM from office and 9:00 PM to 12:00 Midnight (IST) from home.
- Proactive and self-motivated with the ability to collaborate with team members globally, especially US-based counterparts.
QUALIFICATIONS
Should have a bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
BENEFITS: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
DIVERSITY AND INCLUSION: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
ABOUT THE ROLE
PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.
- Setup, manage troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers.
- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients.
- Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for end customers.
- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.
- This role is to provide support to Mid-Market US regional accounts.
WE'D LOVE FOR YOU TO HAVE
- 3 to 5 years of ad-tech experience, Programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP and Ad Networks.
- Prior experience of working with SSP’s, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance.
- Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus.
- Experience using complex datasets to track performance trends, identify anomalies, and their root causes.
- Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript, is a plus.
- Knowledge of using debugging tools like Fiddler, Charles, and browser console etc.
- Shift Timings - 12:00 Noon to 5:00 PM from office and 9:00 PM to 12:00 Midnight (IST) from home.
- Proactive and self-motivated with the ability to collaborate with team members globally, especially US-based counterparts.
QUALIFICATIONS
Should have a bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
BENEFITS: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
DIVERSITY AND INCLUSION: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
See all 24+ Customer Success at PubMatic jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at PubMatic Jobs
Frame Your Credentials Around Programmatic Fluency
PubMatic's Customer Success team works directly with publishers on SSP integrations and yield optimization. Highlight experience with ad tech platforms, DSP/SSP workflows, or digital media analytics on your resume before you apply, not after.
Target Roles With Technical Onboarding Language
PubMatic job postings that mention API troubleshooting, header bidding, or campaign reporting signal a higher-complexity role. These positions are more defensible for H-1B specialty occupation classification than generalist account management titles.
Nail the OPT Timeline Before Your Interview
If you're on F-1 OPT, know your exact end date before your first conversation with PubMatic's recruiting team. The 60-day grace period does not give you buffer to negotiate; your start date must fall within your authorized work period.
Use Migrate Mate to Surface Open Roles Efficiently
PubMatic posts Customer Success openings across multiple locations and seniority levels. Use Migrate Mate to filter specifically for PubMatic roles that confirm visa sponsorship, so you're not guessing which postings are relevant to your immigration situation.
Align Your TN Documentation to the Role Description
Canadian and Mexican nationals applying under TN status must match their job duties to a qualifying USMCA category. For Customer Success at a media tech company, 'Computer Systems Analyst' or 'Management Consultant' are common classifications, but the offer letter language must support whichever you claim at the port of entry.
Customer Success at PubMatic jobs are hiring across the US. Find yours.
Find Customer Success at PubMatic JobsFrequently Asked Questions
Does PubMatic sponsor H-1B visas for Customer Success?
Yes, PubMatic has a track record of sponsoring H-1B visas for Customer Success roles. Because these positions involve technical work tied to programmatic advertising platforms, they can qualify as specialty occupations under USCIS standards. Your offer letter and job description need to clearly reflect that specialized, degree-level knowledge is required for the role.
How do I apply for Customer Success jobs at PubMatic?
Applications go through PubMatic's careers portal on their website. For international candidates, Migrate Mate is a practical starting point, as it surfaces PubMatic's open Customer Success roles filtered by visa sponsorship eligibility. Tailor your resume to reflect ad tech experience, publisher or agency relationships, and any platform-specific skills mentioned in the job description before submitting.
Which visa types does PubMatic commonly use for Customer Success hires?
PubMatic sponsors H-1B visas for full-time Customer Success hires and accepts F-1 OPT candidates for eligible roles. TN status is available to Canadian and Mexican nationals who can align their duties to a qualifying USMCA occupation category. For longer-term sponsorship, PubMatic has supported EB-2 and EB-3 Green Card pathways, which typically require at least a year of tenure before PERM labor certification begins.
What qualifications does PubMatic expect for Customer Success roles?
Most Customer Success roles at PubMatic require a bachelor's degree in a relevant field, such as marketing, communications, computer science, or business. Practical experience with programmatic advertising, SSPs, DSPs, or publisher monetization is weighted heavily. Senior roles typically require prior account management or client success experience at an ad tech company, agency, or digital media publisher.
How do I plan my timeline if I need H-1B sponsorship at PubMatic?
The H-1B cap lottery opens in March each year, with an October 1 start date if selected. If you're on OPT, confirm your expiration date and whether you qualify for the 24-month STEM extension, which can provide continuity if you miss a lottery cycle. USCIS premium processing can reduce approval wait times to roughly 15 business days, which matters if your current status is expiring.
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