Customer Success Jobs at Pure Storage with Visa Sponsorship
Pure Storage hires Customer Success professionals to drive adoption and retention across its enterprise storage and cloud infrastructure products. The company has a consistent track record of sponsoring work visas for this function, making it a practical target if you're building a U.S. career in tech-focused customer success.
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Get Access To All JobsWe’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.
- Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
- Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.
- Drive growth and satisfaction by delivering quarterly business reviews, and identifying opportunities to expand the customer’s use of Everpure and Portworx.
- Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved.
- Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.
What You Bring
- 5+ years’ experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.
- 1+ years experience working with container orchestration technology in an enterprise environment.
- Customer Success Expertise: Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Technical Acumen: Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure. Familiarity with application onboarding, performance measurement & Storage.
- Exceptional Communication: Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Project Management Skills: The ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.
We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
The Annual Base Salary Range Is
$163,000—$246,000 USD
What You Can Expect From Us
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
Accommodations And Accessibility
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
Our Commitment To a Strong And Inclusive Team
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.
- Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
- Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.
- Drive growth and satisfaction by delivering quarterly business reviews, and identifying opportunities to expand the customer’s use of Everpure and Portworx.
- Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved.
- Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.
What You Bring
- 5+ years’ experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.
- 1+ years experience working with container orchestration technology in an enterprise environment.
- Customer Success Expertise: Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Technical Acumen: Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure. Familiarity with application onboarding, performance measurement & Storage.
- Exceptional Communication: Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Project Management Skills: The ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.
We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
The Annual Base Salary Range Is
$163,000—$246,000 USD
What You Can Expect From Us
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
Accommodations And Accessibility
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
Our Commitment To a Strong And Inclusive Team
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
See all 56+ Customer Success at Pure Storage jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Pure Storage roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Pure Storage Jobs
Frame Your Tech Stack Fluency Upfront
Pure Storage's Customer Success roles center on storage, cloud infrastructure, and data management platforms. Highlight hands-on experience with enterprise SaaS or infrastructure products in your resume before the interview stage, not after.
Target Roles With Defined Renewal Pathways
H-1B status requires active employer sponsorship at each renewal. Prioritize Pure Storage positions that sit within established Customer Success teams rather than newly created roles, since headcount stability directly affects your long-term sponsorship continuity.
Align Your Degree Field to the Role Description
USCIS requires H-1B specialty occupation roles to have a direct link between the job and a specific degree field. For Customer Success at a storage technology company, degrees in computer science, information systems, or business with a technical focus hold up strongest.
Time OPT Applications Around Pure Storage's Hiring Cycles
Pure Storage recruits Customer Success candidates on a rolling basis, not just in spring. If you're on F-1 OPT, file your EAD application with USCIS at least 90 days before your program end date so authorization gaps don't disqualify you mid-process.
Use Migrate Mate to Surface Active Sponsorship Openings
Not every Customer Success listing at Pure Storage signals sponsorship willingness equally. Use Migrate Mate to filter specifically for roles where Pure Storage has an active sponsorship history, so you're applying where approval is a realistic outcome.
Clarify Green Card Intentions Before Accepting an Offer
Pure Storage sponsors EB-2 and EB-3 Green Cards for some Customer Success employees, but PERM labor certification adds significant lead time. During offer negotiation, ask directly whether the role is eligible and what the typical timeline looks like for this function.
Customer Success at Pure Storage jobs are hiring across the US. Find yours.
Find Customer Success at Pure Storage JobsFrequently Asked Questions
Does Pure Storage sponsor H-1B visas for Customer Success?
Yes, Pure Storage sponsors H-1B visas for Customer Success roles. The company has an established sponsorship track record across this function, which covers positions focused on enterprise storage and cloud infrastructure adoption. If you're currently on H-1B with another employer, Pure Storage can file an H-1B transfer petition, letting you start work as soon as the transfer is received by USCIS.
How do I apply for Customer Success jobs at Pure Storage?
Applications go through Pure Storage's careers portal, where Customer Success roles are listed under Sales or Customer Experience. Tailor your resume to reflect enterprise SaaS or infrastructure experience before applying. You can also browse open positions filtered by visa sponsorship eligibility through Migrate Mate, which surfaces Pure Storage Customer Success roles where sponsorship is a realistic outcome rather than requiring you to read between the lines of each job description.
Which visa types does Pure Storage commonly sponsor for Customer Success roles?
Pure Storage sponsors H-1B, TN, F-1 OPT, F-1 CPT, J-1, EB-2, and EB-3 for Customer Success positions. H-1B is the most common path for full-time hires. TN is an option for Canadian and Mexican nationals in qualifying professional categories. F-1 OPT and CPT cover students and recent graduates. EB-2 and EB-3 Green Card sponsorship is available for longer-tenured employees in this function.
What qualifications does Pure Storage expect for Customer Success roles?
Most Customer Success roles at Pure Storage require a bachelor's degree in a technical or business-related field, combined with experience managing enterprise accounts or driving SaaS product adoption. Familiarity with storage, cloud infrastructure, or data platforms strengthens your candidacy significantly. Senior roles typically require prior Customer Success management experience and a demonstrated track record of reducing churn or expanding accounts within a technical product environment.
How do I think about the timeline for visa sponsorship at Pure Storage?
For H-1B, Pure Storage must file your petition by April 1 for an October 1 start, following the annual cap lottery in March. Cap-exempt situations, such as transferring from another H-1B employer, move faster since there's no lottery wait. Green Card sponsorship through PERM labor certification typically takes one to three years from initiation. F-1 OPT authorization requires a USCIS filing at least 90 days before your program end date, so build that lead time into your job search calendar.
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