Customer Success Jobs at Saviynt with Visa Sponsorship
Saviynt hires Customer Success professionals to help enterprise clients implement and adopt its identity security platform. The company sponsors work visas across multiple categories for this function, making it a realistic target if you're building a U.S. career in SaaS customer success and need employer sponsorship.
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Get Access To All JobsINTRODUCTION
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies, and government institutions.
ROLE AND RESPONSIBILITIES
The Director of Customer Success will lead a team of Enterprise Customer Success Managers, manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING
- Strategic Leadership: Develop and execute a comprehensive Customer Success strategy aligned with Saviynt’s business objectives; establish clear goals and KPIs for the Customer Success team to drive partner satisfaction, retention, and growth; collaborate with executive leadership to ensure Customer Success initiatives support overall company strategy and goals.
-
Team Management and Development: Lead, mentor, and grow a high-performing Partner Success team, including managers and PSMs; foster a collaborative and inclusive team culture focused on continuous improvement and partner advocacy; provide regular coaching and professional development opportunities to team members.
-
Customer Relationship Management: Build and maintain strong, long-lasting relationships with key partners; serve as an escalation point for partner issues and work cross-functionally to drive resolution; develop and implement programs to proactively engage and support partners, ensuring their success with Syncro’s products and services.
-
Operational Excellence: Oversee the implementation and optimization of Customer Success processes and tools to ensure scalability and efficiency, especially as it relates to a digital first approach to customer success; monitor and analyze partner success metrics to identify trends, risks, and opportunities; ensure consistent and effective communication of customer feedback to product, marketing, and sales teams to drive continuous improvement.
-
Retention, Renewal and Expansion Ownership: Own and drive the renewal and expansion numbers, ensuring that revenue goals are met and exceeded; develop strategies to maximize renewals and identify opportunities for expansion within the partner base; collaborate with sales and finance teams to accurately forecast renewals and expansion revenue.
-
Partner Advocacy and Growth: Advocate for partners internally, ensuring their needs and feedback are prioritized in product development and strategy; identify opportunities for partners to expand their use of Syncro’s products and services, driving mutual growth; develop and execute partner training and enablement programs to maximize product adoption and value realization.
WHAT YOU BRING
- 8+ years of experience in Customer Success or related roles
- 4+ years in a leadership role within a cybersecurity SaaS company, demonstrating a proven track record of driving growth and reducing churn
- Knowledge and experience in Identity and Access Management (IAM) preferred; cybersecurity and/or compliance background also very valuable
- Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
- Proven experience in a senior Customer Success leadership role, ideally within the SaaS industry
- Demonstrated success in building and leading high-performing Customer Success teams
- Strong strategic thinking and problem-solving skills, with a track record of driving results
- Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and internal stakeholders
- Experience with customer success platforms such as Gainsight, or similar tools
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Proven track record of owning and exceeding renewal and expansion targets
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy
Incident Response Policy/Procedures
Business Continuity/Disaster Recovery Policy/Procedures
Mobile Device Policy
Account Management Policy
Access Control Policy
Personnel Security Policy
Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
INTRODUCTION
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies, and government institutions.
ROLE AND RESPONSIBILITIES
The Director of Customer Success will lead a team of Enterprise Customer Success Managers, manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING
- Strategic Leadership: Develop and execute a comprehensive Customer Success strategy aligned with Saviynt’s business objectives; establish clear goals and KPIs for the Customer Success team to drive partner satisfaction, retention, and growth; collaborate with executive leadership to ensure Customer Success initiatives support overall company strategy and goals.
-
Team Management and Development: Lead, mentor, and grow a high-performing Partner Success team, including managers and PSMs; foster a collaborative and inclusive team culture focused on continuous improvement and partner advocacy; provide regular coaching and professional development opportunities to team members.
-
Customer Relationship Management: Build and maintain strong, long-lasting relationships with key partners; serve as an escalation point for partner issues and work cross-functionally to drive resolution; develop and implement programs to proactively engage and support partners, ensuring their success with Syncro’s products and services.
-
Operational Excellence: Oversee the implementation and optimization of Customer Success processes and tools to ensure scalability and efficiency, especially as it relates to a digital first approach to customer success; monitor and analyze partner success metrics to identify trends, risks, and opportunities; ensure consistent and effective communication of customer feedback to product, marketing, and sales teams to drive continuous improvement.
-
Retention, Renewal and Expansion Ownership: Own and drive the renewal and expansion numbers, ensuring that revenue goals are met and exceeded; develop strategies to maximize renewals and identify opportunities for expansion within the partner base; collaborate with sales and finance teams to accurately forecast renewals and expansion revenue.
-
Partner Advocacy and Growth: Advocate for partners internally, ensuring their needs and feedback are prioritized in product development and strategy; identify opportunities for partners to expand their use of Syncro’s products and services, driving mutual growth; develop and execute partner training and enablement programs to maximize product adoption and value realization.
WHAT YOU BRING
- 8+ years of experience in Customer Success or related roles
- 4+ years in a leadership role within a cybersecurity SaaS company, demonstrating a proven track record of driving growth and reducing churn
- Knowledge and experience in Identity and Access Management (IAM) preferred; cybersecurity and/or compliance background also very valuable
- Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
- Proven experience in a senior Customer Success leadership role, ideally within the SaaS industry
- Demonstrated success in building and leading high-performing Customer Success teams
- Strong strategic thinking and problem-solving skills, with a track record of driving results
- Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and internal stakeholders
- Experience with customer success platforms such as Gainsight, or similar tools
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Proven track record of owning and exceeding renewal and expansion targets
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy
Incident Response Policy/Procedures
Business Continuity/Disaster Recovery Policy/Procedures
Mobile Device Policy
Account Management Policy
Access Control Policy
Personnel Security Policy
Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
See all 33+ Customer Success at Saviynt jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at Saviynt Jobs
Frame your identity security experience upfront
Saviynt's Customer Success roles center on IGA, PAM, and cloud security adoption. Before applying, map your prior work to these domains in your resume and cover letter so hiring managers immediately see the fit.
Apply before your OPT clock runs short
F-1 OPT gives you 12 months, with a 24-month STEM extension if your degree qualifies. Saviynt's hiring process for Customer Success can take several weeks, so start applying early enough to leave room for offer, LCA filing, and onboarding.
Clarify sponsorship scope during the offer stage
When you receive an offer, ask HR directly whether sponsorship covers just your H-1B filing or also future Green Card support through PERM. Knowing this upfront shapes how you evaluate the role long-term.
Target roles that align with a specialty occupation
USCIS requires H-1B positions to qualify as specialty occupations. Customer Success roles tied to technical implementation, solution architecture, or platform consulting at Saviynt have a clearer path than general account management titles.
Use Migrate Mate to surface open Customer Success roles at Saviynt
Saviynt posts Customer Success openings across experience levels. Search Migrate Mate to filter specifically for Saviynt roles that list visa sponsorship, so you're only spending time on positions where your status won't be a blocker.
Prepare a technical onboarding narrative for interviews
Saviynt customers are often mid-implementation when a CSM joins. Interviewers frequently ask how you'd handle a client stuck on integration. Having a concrete example from a prior enterprise SaaS deployment will set you apart.
Customer Success at Saviynt jobs are hiring across the US. Find yours.
Find Customer Success at Saviynt JobsFrequently Asked Questions
Does Saviynt sponsor H-1B visas for Customer Success?
Yes, Saviynt sponsors H-1B visas for Customer Success roles. To qualify, your position must meet USCIS's specialty occupation standard, which is most straightforward for technical customer success titles involving platform implementation, integration support, or solution consulting rather than purely relationship-focused account management. Confirm the specific job title's sponsorship eligibility with the recruiting team before accepting an offer.
How do I apply for Customer Success jobs at Saviynt?
Applications go through Saviynt's careers page, where roles are listed by function and location. You can also find open Customer Success positions at Saviynt filtered by visa sponsorship availability on Migrate Mate. When applying, tailor your resume to Saviynt's identity security product areas, particularly IGA and PAM, and be upfront about your visa status in early recruiter conversations to avoid surprises later.
Which visa types does Saviynt commonly use for Customer Success hires?
Saviynt sponsors across several visa categories for this function, including H-1B, F-1 OPT and CPT, TN, J-1, and employment-based Green Card pathways such as EB-2 and EB-3. F-1 OPT is common for recent graduates entering customer success. TN visas are an option for Canadian and Mexican nationals in qualifying roles. The right category depends on your nationality, degree, and career stage.
What qualifications does Saviynt expect for Customer Success roles?
Saviynt's Customer Success positions typically require experience supporting enterprise SaaS implementations, with stronger consideration given to candidates who understand identity governance, access management, or cybersecurity platforms. A bachelor's degree in a technical or business field is generally expected. For H-1B sponsorship specifically, your degree field should align with the role, since USCIS evaluates that connection as part of the specialty occupation determination.
How do I time my job search at Saviynt around H-1B filing deadlines?
The H-1B cap registration window typically opens in March, with an October 1 start date if selected. To be included, your employer must register you before the window closes. That means securing an offer, completing the Labor Condition Application through DOL, and submitting your petition well before the April filing deadline. If you're on OPT expiring mid-year, cap-gap protections may cover the gap between your OPT end date and October 1.
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